Systems Service Representative

Job Description

IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all supported by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. Your Role and Responsibilities: As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services. Key Responsibilities: Customer Satisfaction Focus: Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise. Technical Coordination: Serve as the primary technical interface, coordinating hardware and software support to meet client requirements. Operational Services Delivery: Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure. On-Site Installation, Maintenance, and Repair: Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components. Coordination of Support Services: Coordinate hardware and/or software support for clients, ensuring a seamless resolution process. Client Advisory Services: Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance. Comprehensive Service Activities: Perform services activities, including systems assurance, problem determination, discontinuance, and relocation. Critical Situation Management: Act as the IBM technical interface in critical situations, managing the resolution process with precision. Required Education: Technical Diploma Preferred Technical and Professional Experience: Proven Experience: Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Coordination Skills: Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences. Exceptional Operational Service Delivery: Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction. ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. OTHER RELEVANT JOB DETAILS Job Title: Systems Service Representative Job ID: 9682 City: Melbourne State: Victoria Country: Australia Work arrangement: Onsite Employment type: Regular Position type: Entry Level Some travel may be required based on business demand. #J-18808-Ljbffr