Team Manager - Disputes Resolution

Job Description

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Grow with GB! Industry leader in providing career development opportunities for its people Flexible and hybrid working arrangements including Work from Home Comprehensive Benefits: Enjoy a range of employee benefits, discounts, and wellbeing programs tailored for everyone. Join Our Team as a Disputes Resolution Team Manager! About the Role: We have an exciting and rare opportunity on offer within our Workers Compensation for a Disputes Resolution Team Manager, a position which is responsible for overseeing the day-to-day operation of our team of Disputes Resolution Officers. In this role, you will be at the forefront of providing a top-tier disputes resolution service, representing the Gallagher Bassett team during the conciliation process for disputed claims matters. Your leadership will be crucial in guiding your team to success through effective workflow and people management. How you'll make an impact Key Responsibilities: Workflow Management: Oversee your team's daily workflow to ensure efficient output and maintain high customer service standards. Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues, specifically with entry-level administrative staff. Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team. Team Morale: Foster a team-oriented culture focused on achievement and service excellence. Mentorship: Encourage creativity and continuous improvement through mentoring and coaching. Service Improvement: Identify areas for improvement in Dispute Resolution services and implement strategies to meet business and WorkSafe requirements. About you What We’re Looking For: Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills, particularly of entry-level team members. Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Dispute Resolution process will be ideal. Interpersonal Skills: Excellent communication skills with all levels of staff and external parties. Collaboration: Experience with partnering with internal stakeholders to determine how to best support various areas of the business. Time Management: Exceptional time management skills. Qualifications: Role-related or industry-specific tertiary qualifications. What We Offer: Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options. Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs. Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities. Career Growth: Exciting career advancement prospects as our company continues to grow. Ongoing Education: Continuous education and development opportunities through external and internal programs. Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members. Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers. To Apply: Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team. Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered. Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations. Join us and be part of a team that values your growth and wellbeing! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr