Tech Area Lead - Enterprise Service Operations
Tech Area Lead - Enterprise Service Operations Division: Technology Location: Melbourne About Us Technology At ANZ, we're... more info
Tech Operations Manager
Salary:
60.00 - 80.00
Posted:
21-02-2025
Category:
Operations Business Administration
Sydney,
Job Description
Tech Operations Manager Are you an experienced Technology Operations Manager with a strong background in managing large-scale L1/L2 operations ? Do you have expertise in AWS or Azure and a passion for driving operational excellence in a fast-paced environment? My client, a leading financial services institution based in Sydney , is looking for a dynamic Tech Ops Manager to lead their operations team. About the Role As the Tech Ops Manager, you will be responsible for overseeing the day-to-day operations of a large-scale technology environment, ensuring high availability, performance, and service reliability. You will lead L1/L2 support teams , drive incident and problem management , and work closely with senior stakeholders to optimise operational processes . Key Responsibilities Lead and manage L1/L2 operations teams , ensuring efficient service delivery and incident resolution. Oversee incident, problem, and change management processes, ensuring minimal disruption to business operations. Develop and implement strategies to improve system performance, availability, and resilience . Collaborate with engineering, security, and infrastructure teams to drive automation and operational efficiencies . Ensure adherence to ITIL best practices and compliance with financial services regulations . Drive continuous improvement initiatives , including monitoring, alerting, and automation . Key Requirements Proven experience in technology operations management within a large-scale enterprise environment. Strong expertise in AWS or Azure , with a solid understanding of cloud operations and infrastructure management . Experience managing L1/L2 support teams in a complex, high-availability environment. Strong knowledge of incident, problem, and change management processes (ITIL certification is a plus). Excellent stakeholder management skills, with the ability to engage with senior leadership and cross-functional teams. A strategic mindset with a passion for optimising operational efficiency and service reliability . What's on Offer? Opportunity to join a leading financial services institution with a strong reputation in the industry. Work in a high-impact leadership role driving operational excellence. Competitive day rate package and career growth opportunities. Hybrid working environment with flexibility. If you're a Tech Ops leader looking for your next challenge, apply now or reach out for a confidential discussion. Seniority level Mid-Senior level Employment type Contract Job function Information Technology #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 21-02-2025
Category: Operations Business Administration
Sydney,
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