Technical Authorisation Manager

Job Description

Organisation: Department of Families, Fairness and Housing Occupation: Community Services Reference: VG/DFFH/COPL/00745893 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. THE ROLE The Technical Authorisation Manager is responsible for delivery of control functions relating to the public maintenance service contractors. The role involves the provision of professional advice, management of staff and maintaining collaborative relationships with key stakeholders. A high standard of project coordination is required to ensure the implementation of systems to facilitate continuous improvement and that key performance indicators are delivered. As the Manager, you will also be responsible for translating strategic directions into successful service delivery, bringing commercial professionalism and a focus on achieving tenant-oriented and value for money outcomes. The Manager will also coordinate people management, business planning, budget management and reporting tasks. The role oversees the Technical Authorisation Team who are responsible for assisting the Housing Call Centre (HCC) in evaluating queries from contractors employed by the Department who carry out vacated and responsive maintenance works on the department's public properties and community buildings. The Technical Authorisation Team will use their trade and building skills and knowledge to review and accurately process contractor claims ensuring appropriate maintenance processes are undertaken, measured against agreed contractual and service delivery standards. ACCOUNTABILITIES INCLUDE Oversee local delivery of integrated, multidisciplinary services that provide holistic client outcomes and ensure they meet state-wide departmental and government objectives, budget considerations and community expectations. Maintain a comprehensive understanding of issues impacting the department's clients and investigate and lead critical projects that develop and review policies, professional standards, and operating practices to enhance service delivery, budget effectiveness, efficiency, and improved client outcomes. Forge strong connections across the department and with external stakeholders and collaborate on the strategic design and development of departmental objectives that impact state-wide or significant localised service delivery to ensure effective, efficient, and coordinated services are provided for all clients. HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ( Please apply to submit your interest in this position. #J-18808-Ljbffr