Technical Support, BULK

Job Description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Introduction The Technical Support - BULK is responsible for providing technical support to our customers and internal stakeholders for the BULK Material Handling Product Lines in the Asia Pacific Market Area. This will include ongoing site presence for diagnostic investigations, troubleshooting, analytical assessment, and operational review of the BULK Materials Handling Product Lines, including Feeders, Specialized Handling/material transfer, Railcar Handling, and Stockyard machines. The role encompasses support for Sales Account Management, Quote and Order Management, and Customer Technical Support, understanding the customer’s needs and helping create customer success through scope definition and opportunity conversion. It is noted that upwards of 50% travel will be required of the successful incumbent. Only those with current eligibility to work and reside in Australia need apply. No visa or sponsorship opportunity exists to candidates without working rights. The role must engage Metso Tier One Priorities, Financial Performance, Customer Success, Sustainability (Metso Plus), and Performance Culture. Job Responsibilities in detail: Provide technical support for opportunities within the Asia Pacific Region. Participate in customer-funded site-based regular visits, with the intention of providing product-based technical support. Work closely with the Technical Sales Support Team to define a total understanding of the customer’s needs and develop further opportunities for the BULK business. Provide Technical based Site Visit reports and distribute accordingly to the appropriate stakeholders. Participate in performance of process and mechanical audits using specific test procedures and provide clear, concise, and accurate communication for reporting of results, providing recommendations to improve performance and determining refurbishment opportunities. Participate in the investigation of field problems, initiate reports, and work with the appropriate stakeholders to ensure corrective action has been taken and ensure communication of the resolution back to the global product center for incorporation into new product design. Keeps abreast of new developments in the industry by reviewing current technical literature, seminars, trade shows, technical associations, etc. Develop technical scopes of offer or part selection for the Technical Sales Support Team. Participate in both customer and office-based meetings. Participate in fortnightly team and business line monthly performance and opportunity meetings. Encourage customers to avail themselves of our service capability to develop funded regular programmed field inspections of our equipment. Show commitment to quality ethics and focus on meeting the needs and expectations of both internal and external stakeholders while ensuring that safety and regulations are complied with. Demonstrate a cooperative team approach and collaboration within the GBP team. Work effectively with other teams and departments. Develop a thorough working knowledge of products and techniques associated with product support activities. Be willing to travel regularly to any of the Asia Pacific countries and customer sites and participate in diagnostic investigations into problems with a view to providing technical enhancements and/or technical solutions that address the findings. It is envisaged that travel could be 30% to 70% of the time. Provide feedback to all stakeholders on opportunities of the appointed site and report regularly on the progress of these opportunities. Participate with stakeholders regarding problems, technical solutions, training & lecture information for presentations to client and professional groups. Assist Sales Department and Proposals in equipment selection and sizing, technical clarifications, and technical clarification meetings. Other tasks as requested on a case-by-case basis by the Senior Manager, Technical Support – GBP. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS & EXPERIENCE A mechanical engineering degree/trade qualification from college or technical school with five years related experience in a mechanical environment working on BULK Materials Handling Equipment as defined by the previous list. Proven ability to apply technical principles and scientific thinking to a wide range of intellectual and practical problems. Basic computer literacy with various types of office-based software skills. Must have current motor vehicle license and passport. Must be able to travel both domestic and foreign. Must be able to pass random medical and drug tests. Must be physically fit. Experience with the maintenance of BULK Materials Handling Equipment. Desire to attain a solid grounding in unknown BULK Materials Handling Equipment. SKILLS AND ABILITIES Ability to work in and make a positive and professional contribution to a team environment. Well-developed presentation skills, oral and written communication skills with good negotiation ability. Competent with computers – must be fully conversant with Microsoft Office. Ability to identify, understand, and interpret customer needs and provide timely solutions utilizing the available technical and market support resources. Ability to build and nurture strong customer relationships, including at senior levels, and manage relationships with both customers and consultants to maximize business opportunities. Ability to develop sound business strategies to achieve objectives and company goals. PERSONAL ATTRIBUTES HIGHLY REGARDED Professional. Team Player. Have a mechanical aptitude. Diverse and Inclusive Attitude. Open and Honest. What's in it for you An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys. Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits. Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. Get in touch Want to rise above the possible with us? Click ‘Apply now’ to leave your application. We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. #J-18808-Ljbffr