Technology Advisor - System Support

Job Description

Organisation: Victorian School Building Authority Occupation: IT and Telecommunications Reference: VG/DE/VSBA/1838891 Job posted: 08/01/2025 Closes: 02/02/2025 Classification: VPSG4 Job duration: 30/06/2027 Salary Range: $95,102 - $107,905 Multiple Positions | VPS4 Fixed Term - Full Time until 30th June 2027 About the Department The department provides a wide range of learning and development support and services. It provides policy leadership, plans for the future of education in Victoria, and leads key cross-sector collaboration. About the Victorian School Building Authority The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s. About the Role Reporting to the Application Support Team Leader, Business Systems, the Technology Advisor - Systems Support is the primary contact for users submitting incidents or service requests to the Business Systems Service Desk. The advisor provides initial support by analysing, troubleshooting, and resolving requests, escalating issues as needed for further attention. Key Responsibilities: Monitor and resolve service desk tickets, focusing on level one support with some level two tasks. Provide technical assistance to VSBA staff, DE users, and external users. Maintain and support current technologies, including Oracle ERP, Oracle Aconex, Oracle Primavera Cloud, and SharePoint forms. Contribute to process improvements and manage corporate information systems for records and financial data. Update and maintain support knowledge base documents. Implement changes to improve service outcomes, quality, and timeliness. Perform other duties as assigned. Attributes Service Desk Support: Monitor and resolve service desk tickets, primarily focusing on level one support with some level two responsibilities. Technical Assistance and System Maintenance: Provide support for various technologies (Oracle ERP, Oracle Aconex, SharePoint), and maintain corporate systems for records and financial data. Process Improvement and Knowledge Management: Contribute to process improvements, update support documentation, and ensure efficient system operations. Teamwork and Collaboration: Work effectively with team members, adapt to different working styles, and foster a collaborative environment to achieve team goals. Stakeholder Engagement and Accountability: Monitor client and stakeholder satisfaction, take responsibility for resolving issues, and drive improvements in service quality and timeliness. Desirable Qualifications and Experience Certificate in ITIL or similar IT service management is desirable. Relevant tertiary qualification in Information Technology is desirable. Experience with Oracle Primavera Cloud, Oracle Aconex, and/or Oracle ERP is highly preferred. Basic knowledge of scripting and programming, with experience writing SQL queries. Further Information For more details regarding this position please see the attached position description for the capabilities to address in the application. Applicants requiring adjustments can contact the nominated contact person. Applications close 11:59pm on Sunday, 2nd February 2025. To apply for this role, you will be redirected to the Victorian School Building Authority job application system. #J-18808-Ljbffr