Technology Support Analyst

Job Description

Tennis Australia (TA) is one of the largest sports governing bodies, entertainment and sports rights holders, and media production houses in the Asia-Pacific region. We are made of passionate and talented people who reimagine each year how we can be better and deliver a more unique and premium experience for players, fans, and consumers. To help us deliver our plans we are looking for a talented Technology Support Analyst to join our vibrant technology team on a permanent, full-time basis. Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability, and people from culturally diverse backgrounds to apply. If you need assistance or adjustments to fully participate in the application process, please contact . About the role As Technology Support Analyst, you'll play a key role in ensuring the seamless operation of the Tennis Australia (TA) IT & Digital systems by delivering prompt and effective technical support to our customers. You will be responsible for resolving technical issues, managing Service Desk Incidents and Requests, and advocating for the customer when escalation to the wider Technology team is required—always aiming to provide an exceptional customer experience. During the Summer of Tennis (SoT), you’ll be a vital part of the team, overseeing the preparation, deployment, and support of end-user devices and systems. Your work will directly support the Australian Open and related interstate events. In this role you will: Provide effective support to Tennis Australia (TA), Member Associations (MAs), Australian Open (AO), and other Tournament Staff, including hardware support, and all internal and external applications. Keep detailed and up-to-date records of all BAU and Event-related tickets (Incidents and Service Requests) for accurate tracking and resolution. Create and maintain high-quality, accurate internal Service Desk support and end-user self-help documentation. Support and maintain TA’s end-user technical equipment (laptops, mobile phones, desk phones, monitors, and other peripherals). Plan and provide fit-for-purpose technical equipment for the AO/Summer of Tennis (SoT) events as required. Ensure all staff are kept up to date on all outstanding tickets (Incidents and Service Requests) as per the Service Desk communication plan. About you To be successful in this role you will have: Intermediate to advanced skills in Windows desktop OS (Windows 10, 11), Microsoft Office 365, smartphones, and Apple Products. Intermediate experience with the Atlassian stack of products (Jira, Jira Service Management, Confluence, etc). Completed tertiary degree in Information Technology qualifications or similar. Proven commercial Service Desk or Technical Support experience. Strong communication skills, with the ability to support and collaborate with both technical and non-technical stakeholders. You must hold (or be willing to obtain) a current Police Check and Working with Children Check . Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia. What’s in it for you? Career development with a range of formal education and on-the-job training opportunities. Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas. Monthly health & wellbeing activities through our Thrive program. Onsite gym & tennis facilities. Flexible working practices & free car parking. Salary packaging & a range of discounts from our sponsorship partners. To Apply If you think you’re up to the challenge, we’d love to hear from you! For more information and a copy of the position description, please click here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. We believe playing makes life better and we are always on the lookout for talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. #J-18808-Ljbffr