Ticketing and Hospitality Manager

Job Description

Join to apply for the Ticketing and Hospitality Manager role at Sports Entertainment Network . About us: Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses, with the unique capability to deliver brand stories to national and international audiences, across Australia and New Zealand. This is achieved via multiple platforms including team ownership, radio, print, television, digital, in-stadium and events. SEN is a dynamic sport led business on an exciting growth journey and we’re looking for match fit talent to join our passionate team of sales professionals. Ballpark Entertainment is the event and talent management division of The Sports Entertainment Network. When thinking of the biggest and greatest events either Australian or Internationally, we are there! From AFL Grand Final to State of Origin to the Superbowl & the famous Birdcage at Flemington’s Spring Carnival, Ballpark Entertainment is your key to unlocking the wonderful world of events. Why work with us? We’re an energetic, fast paced business and you’ll join a close team who are all about enabling one another to succeed. You will have unique access to our well recognised and regarded talent through our talent agency, Bravo, enabling you to connect brands with fans across a diverse and exciting client portfolio. The opportunities for connection and growth span Nationally across Australia and into NZ. About the role: Key Responsibilities: Ticket and Hospitality Management: Oversee the entire ticketing process, including pricing, sales, and distribution. Manage ticketing systems and ensure accurate and timely reporting. Develop and implement strategies to maximise ticket sales and revenue. Monitor ticketing enquiries email inbox with responses provided within 24 hours. Manage attendee communications for those attending upcoming events. Coordinate hospitality packages, including VIP experiences, catering, and special services. Ensure high standards of customer service and guest satisfaction. Liaise with vendors and service providers to deliver exceptional hospitality experiences. Prize Management: Work with relevant internal and external stakeholders on prizing solutions for on-air promotions as well as external client promotions. Manage administration, distribution of prizing, and communication to prize winners. Monthly financial reporting on ticketing and hospitality functions of the business. Manage venue agreements including bookings and usage. Review all new bookings within a 24-hour time frame and reconcile accordingly. Weekly reconciliation of management team corporate credit cards. Customer Relations: Handle customer inquiries and resolve issues promptly and professionally. Develop and maintain strong relationships with key clients and stakeholders. Gather and analyse customer feedback to improve services. Administration Management: Coordinate team meetings. Assist management team with a range of administrative tasks including but not limited to sales proposals, research projects, and quote sourcing. About you: Our ideal candidate will have: Highly developed technological skills including all Microsoft Office products (highly developed Excel skills required including use of basic formulas). Strong communication, organisation, and planning skills. Previous experience in customer service. Demonstrated ability to multitask. Outstanding attention to detail. Ability to build and maintain good working relationships with internal and external stakeholders. If you are confident, proactive and think you can be flexible to the changing needs of our business, apply today to be considered for this exciting opportunity! Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds. Seniority level Associate Employment type Full-time Job function Customer Service and Management Industries Spectator Sports, Broadcast Media Production and Distribution, and Events Services #J-18808-Ljbffr