Transport Program Manager

Job Description

• Permanent, full-time opportunity to join our Transport Services Team based in multiple locations (Orange, Dubbo, Broken Hill, Wagga Wagga, Glen Innes, Lithgow)• Promoting an integrated and customer-centred approach across all areas of operational responsibility• Perks of working with LiveBetter include rewards and recognition, salary packaging, wellbeing initiatives, including fitness passport & diverse career pathway opportunities! About the team LiveBetter Transport Services provides safe and affordable transport for the frail aged, people with a disability and those with limited access to private transport. We have offices in many regional centres across NSW. Our team performs a vital role in delivering safe, professional and quality services to our customers. About the role The Transport Program Manager (TPM) oversees the daily operations of LiveBetter's Transport Services, working closely with Multi-Site Coordinators and Transport Liaison Officers to ensure high-quality service and compliance with regulations. They optimize Transport and Client Management Systems for efficiency and fiscal management, ensuring accurate data collection and reporting to meet performance targets. The TPM identifies operational risks, develops remediation strategies, and seeks opportunities for service enhancements and growth. They lead a customer-centered approach, promoting positive outcomes for customers and families, and collaborate with external partners to integrate health and transport services in regional communities. The TPM reports to the Head of Transport Services and works with senior leadership and external stakeholders. Core responsibilities of this position include: Monitor and manage community, customer, staff, volunteer, and carer needs to ensure optimal service delivery, focusing on safety, comfort, and reliability while resolving issues. Collaborate with the Finance team to manage financial expenditure, monitor budgets, and meet service delivery and staffing targets. Oversee the quality of services provided to eligible customers and ensure compliance with regulatory requirements such as TfNSW KPI's and LiveBetter objectives. Provide ongoing training, supervision, and performance management of staff to meet KPIs and targets. Develop effective communication pathways and ensure staff involvement in business and service planning, while implementing performance management processes. Lead service and business planning, including contract negotiations, extension of services, and collaboration with other managers and departments to ensure cohesive service delivery. Maintain compliance with contracts, safety, quality standards, and regulatory guidelines, while identifying risks and areas for improvement. Foster positive relationships with internal and external stakeholders, manage complaints, maintain transport data, and promote professional development activities. About you We would love to hear from you if you are friendly, are a good driver and like the idea of helping your community to get to the places they need to go. You should also have: Qualifications in Community Services or Business Management. Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role. Current First Aid and CPR Certificates. Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’. Demonstrated experience in leading and managing multidisciplinary and diverse teams to deliver quality services and maintain and drive business growth. Strong Transport industry management experience of 5+ years. Understanding of fleet management principles and practices including safety, utilisation, maintenance and replacement. You will also be required to pass a National Criminal History Check, obtain an NDIS Worker Screening Clearance, NSW Working with Children Check and complete a pre-employment health & wellness check including drug and alcohol screening. Sounds great? What next? To express your interest in this role, you can apply through seek.com.au or the LiveBetter website. You will need to provide your resume and a cover letter that briefly answers the below: How do you ensure that your team meets regulatory compliance and performance targets while balancing operational efficiency and customer satisfaction in a dynamic and often resource-constrained environment? Can you describe a situation where you identified a risk or capacity issue within transport operations, and how you developed and implemented a successful remediation strategy? Enquiries: Marc Bonney - General Manager Community Support Services - 0404 334 225 LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds. About LiveBetter LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. #J-18808-Ljbffr