Vice President, Payment Application Support Engineer, Global Technology, Australia

Job Description

Vice President, Payment Application Support Engineer, Global Technology, Australia At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role and Responsibilities As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to the Payment industry, which: receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors onboard merchants to transaction processing applications, platforms You can look forward to: Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC. Analyzing transaction failures and making recommendations to improve application reliability and quality, support processes, practices, and procedures. Making strong technical decisions and completing tasks & assignments under limited supervision. Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation. Ensuring documentation of production incidents and collaborating with different support and development teams to resolve issues. Assisting the team in devising new support processes and ensuring their implementation as per company policy. Required Experience Qualifications for Consideration: Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field. Solid understanding of the SDLC, ITIL processes, change management, release management, and configuration management. Knowledge of the Payment industry, Cards, ATM & POS Terminal, and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc. Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes Knowledge of database concepts and MS Office. Must have good communication and vendor management skills. Preferred Skills, Experience, and Domain Knowledge: Server Administration experience would be a plus to complement the card industry experience. Administration of tools relative to the Payment industry, Cards, ATM & POS Terminal, and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc. Experience with UL, Pargon, and Astrex simulators, or other payment transaction simulators. Python, Shell scripting, Putty, Oracle, SQL Server, MySQL. Domain Knowledge: 2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with the below areas of payments is necessary. Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex. E-commerceHosted Payment Pages/Secure Acceptance Recurring and Tokenized payments Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite, E-signature services like Docusign, rightSignature Apple Pay Google Pay Point of Sale TechnologiesNCR PAX REST APIsVISA Developer APIs Fraud and Transactional Risk Management domain Settlements Technologies Several years of experience with the technologies listed below is necessary. Scripting - python, shell SQL – Oracle or Postgress Programming LanguageJava (enterprise JBOSS) Ruby (Ruby On Rails) Python VPC flow logs CloudAWS (EC2, ECS, ALB, NLB, RDS, SQS, Cloudwatch) Names of Gateway applications that are popular in APAC: MIGS - Mastercard Internet Payment Gateway Service. Smarvista EPG and Integration Platform - #J-18808-Ljbffr