Workflow Coordinator

Job Description

Job reference: #13923 Location: Tweeds Head Work type: Full Time (Permanent) About us Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. An exciting opportunity has come up in Lumus Imaging for an experienced clerical professional looking for a new challenge or an opportunity to branch into IT in a fully remote role ! In the role as the NSW Hospital RIS/PACs Workflow Coordinator , you will be responsible for providing coordination and support for radiologists and the clinic operations team to maximise efficiency and improve overall service delivery to patients and referrers. Key Responsibilities will include: Workflow Management: Manage KPIs of hospital contracts, coordinate daily workflow of radiologists, and communicate any interruption, delay, or change of service to hospitals as required. Service Excellence and Work Relationships: Provide excellent quality service to internal and external customer queries, build positive workplace relationships, answer calls, and troubleshoot with hospitals and referrers. Data Analysis and Reporting: Collect and analyse data relating to workflow efficiency, Radiologist metrics, and performance to key contract KPIs. Provide data internally and externally around IT outages, and ensure accurate invoicing is achieved through variance, TAT dispute, and case billing analysis. Proficiency in Radiology IT platforms (RIS/PACS) and Microsoft Office Suite. Clerical/administration experience: At least 2 years' experience in a radiology clinic environment. Communication Skills: Excellent communication and interpersonal abilities to effectively liaise with Radiologists, management, and site-based teams. Benefits and Wellbeing As part of working for Healius, you will have access to a range of benefits including: Benefits platform: Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands. Fitness Passport: Access top fitness centres & pools across Australia at a subsidised rate. Corporate health insurance discounts: Banking benefits and novated leasing salary packaging. Career growth and development opportunities: Access to a comprehensive library of online courses and learning paths via our e-learning platform. Confidential health and well-being support: Through our Employee Assistance Program, available to all employees and their family members. Our Commitment to Diversity and Inclusion Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. How To Apply Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application. If you would like further details please email Healius is committed to responding to every applicant. #J-18808-Ljbffr