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    Customer Service Administrator  

    - Sydney

    We think outside the box by redefining recruitment At Synergie, we partner with businesses that value their people and are committed to creating supportive and rewarding workplaces. We're currently recruiting for a Customer Service Administrator on behalf of a well-established industrial business located in Minto. This is an excellent opportunity for a junior candidate looking to start their career, or someone with previous experience in customer service, administration, internal sales, or order processing. Full training will be provided for the right person. The important parts Minto location Up to $70,000 + Super 6-month temporary assignment with a view to permanent employment Full training provided Immediate start available Supportive and friendly team environment Career development opportunities What you will be required to do Manage inbound phone calls and emails from customers Process customer orders and provide quotations Maintain accurate customer and sales records Assist with stock control and inventory administration Purchase office supplies and support general administration tasks Support internal sales activities and customer enquiries Update information using Excel and internal systems Build strong relationships with customers and internal stakeholders To be successful in the role you will Have customer service, administration, retail, internal sales or office experience Be confident communicating with a wide range of customers Have a resilient and professional approach when dealing with challenging situations Possess strong organisational and multitasking skills Be comfortable using Microsoft Excel and computer systems Have excellent attention to detail Experience within an industrial, manufacturing, building products, steel, construction or trade-related environment will be highly regarded, but is not essential What's on offer for you Opportunity to secure a permanent position after 6 months Full training and ongoing support Exposure to all aspects of customer service and administration Established and growing business Positive team culture Competitive salary package of up to $70,000 + Super About Synergie Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success. If you're looking to grow your career in customer service and administration and want to join a business that will invest in your development, we would love to hear from you. Apply now or contact the team at Synergie for a confidential discussion.

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    Customer Engagement Partner  

    - Pymble

    Customer Engagement Partner At Bayer, we're committed to improving outcomes for patients through innovation, partnership and a deep understanding of the healthcare environment. We are seeking a Customer Engagement Partner - Oncology to join our Pharmaceutical team, managing a Sydney North territory spanning metropolitan and regional centres including Newcastle, Tamworth, Port Macquarie, Coffs Harbour, Orange and Dubbo. This role will see you partnering with specialists, key opinion leaders and multidisciplinary healthcare teams to identify opportunities that improve patient outcomes and support access to innovative therapies. You will use customer and market insights to develop territory strategies, build trusted relationships and deliver meaningful scientific and commercial engagement. This is an excellent opportunity for a motivated pharmaceutical sales professional who thrives in a dynamic environment, enjoys collaborating across functions and is passionate about making a difference in patient care. Role Responsibilities Develop and execute strategic 90-day territory plans aligned to customer needs and business priorities. Build trusted partnerships with specialists, key opinion leaders, nurses, pharmacists and other healthcare stakeholders. Develop a strong understanding of patient journeys, treatment pathways, stakeholder needs and access barriers. Deliver high-quality scientific and product discussions tailored to customer needs. Identify opportunities to improve patient outcomes while supporting business objectives. Gather and communicate valuable market, customer and competitive insights. Collaborate closely with Medical, Marketing, Market Access, Patient Engagement and other cross-functional teams. Effectively utilise CRM systems, data and digital tools to support customer engagement and territory planning. Maintain accurate documentation and compliance with all policies, regulations and Medicines Australia requirements. Adapt plans and priorities in response to changing customer and market needs. Travel regularly throughout the Sydney North and regional NSW territory. Required Experience & Qualifications Degree qualification in Science, Health, Business or a related discipline, or equivalent industry experience. Experience in pharmaceutical, healthcare, medical device or related sales environments. Proven ability to build and maintain strong customer relationships and influence key stakeholders. Strong commercial acumen and customer-focused mindset. Demonstrated experience managing territory plans, accounts or customer portfolios. Ability to interpret customer insights and translate them into practical actions. Excellent communication, presentation and stakeholder engagement skills. Experience using CRM systems, data and digital engagement tools. Current driver's licence and willingness to travel regularly throughout the territory. Full unrestricted Australian work rights. Highly Regarded Oncology experience, particularly within prostate cancer. Hospital Specialist Representative experience. Experience engaging specialist healthcare professionals and multidisciplinary teams. Knowledge of patient access pathways and hospital systems. Medicines Australia Code of Conduct knowledge. Experience working within agile or cross-functional environments. Veeva CRM experience. Benefits Flexible, remote-first working environment. Competitive salary package including 20% Sales Incentive Plan (SIP) and Vehicle or Vehicle allowance. Opportunity to manage Bayer's most strategic ANZ customer partnerships. Direct engagement with executive-level stakeholders across leading healthcare organisations. Exposure to global OEM partners and regional leadership teams. Career development opportunities within a leading healthcare organisation. Be We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, marital status, disability, or gender identity.We encourage First Nations people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation to please let us know. Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes. Location: Australia : New South Wales : Pymble Division: Pharmaceuticals Reference Code: 882442

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    Reddy Express Breakfast Creek - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials For the exciting opportunity to be a part of our amazing team, please apply today! Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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    Reddy Express Mount Isa Grace Street - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials For the exciting opportunity to be a part of our amazing team, please apply today! Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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    Customer Care Team Member - Part-Time  

    - Brisbane

    adWhat if your next customer service role could be about more than answering calls? At Plan and Support Services, we help people with disability get the most out of their NDIS plans - and we are looking for a Customer Care (Contact Centre) team member to join our team. We are looking to hire in our Adelaide, Brisbane and Chatswood offices. You will be there when our customers need guidance, answers and support. Whether it is helping a NDIS participant understand their plan, supporting a service provider, resolving an issue or simply making someone's day a little easier, your work will have a genuine impact. Salary Pro Rata: $65,000 + 12% super, with up to $70,000 + 12% super available for candidates with extensive NDIS experience in a similar role.Part-Time: 9.30am to 2.30pm or 10.00am to 3.00pm Monday to Friday - VIC hours. Pls adjust for QLD and SA time zones.Hybrid Long Term: 2 days in the office and 3 days from home (Tuesdays and Wednesdays) in the officeTraining: to set you up for success - first day in office to set up your tech, then hybrid. What you will be doingSpeak with NDIS participants, nominees and service providers across Australia, helping them navigate questions, concerns and complex NDIS processes.Respond to enquiries through phone, email and live chat, aiming to resolve issues the first time wherever possible.Handle a high volume of enquiries in a fast-paced environment, balancing customer experience, quality and efficiency.Listen carefully, understand what each customer needs and provide appropriate support, including situations where customers may be frustrated, confused or experiencing challenging circumstances.Explain NDIS processes, funding and services clearly and confidently to people with varying levels of understanding.Make outbound calls to provide helpful information and improve the customer experience.Keep accurate records of conversations, enquiries and outcomes across multiple systems.Work closely with internal teams and external stakeholders, escalating issues when needed.Take ownership of customer enquiries through to resolution, even when the answer is not immediately available.Build your knowledge of the NDIS, our services and provider processes so you can give customers clear and confident support. You will be working with people from all walks of life, and no two conversations will be exactly the same - so no two days will be the same. If you are someone who gets satisfaction from helping others, wants your work to have a purpose beyond the everyday, we'd love to hear from you. What you'll bringYou will come from a customer service background, or you may already have experience in the disability sector in Customer Care, Support Coordinator, Plan Management or similar role. What matters most is your ability to listen, understand what someone needs and work with them to find a practical solution. You'll bring:A minimum of 12 month's experience in a call/contact centre in a customer care roleExperience supporting customers, participants, providers or stakeholders in a service-focused environment.An understanding of the NDIS and the people and organisations who interact with it is a bonus but not essential (we provide training on NDIS.)Strong communication skills and the ability to explain information clearly and respectfully.A practical, solutions-focused approach when things don't go to plan.The ability to manage complex conversations.A willingness to learn and develop across different customer service functions, supporting changing customer demand and team priorities.A collaborative approach and the confidence to take ownership of customer enquiries from start to finish.Plan Management NDIS experience will be highly valued You don't need to tick every box. If you care about making a meaningful difference and have the experience to support people well, we encourage you to apply What we can offer you: Strong culture and the support of a values-based recognition program Novated leasing benefits and discounts 12 weeks paid parental leave Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Volunteer leave & Career break MMS Rewards program Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We value the skills and attributes veterans can bring to our organisation. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at

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    Customer Service - Yorke Peninsula  

    - Adelaide

    Customer Service Officer Casual Banking Opportunities Yorke PeninsulaYour new company
    Are you passionate about delivering exceptional customer service and building positive relationships within your community? We are seeking reliable and customer-focused individuals to join a leading financial services organisation in a casual customer service capacity across multiple regional branch locations.
    This is an excellent opportunity for candidates looking to gain experience within the banking sector while providing valuable support to branch operations during periods of staff leave and increased demand.

    Your new role
    As a Customer Service Officer, you will be the first point of contact for customers visiting the branch. You will provide professional service and support while assisting with a range of day-to-day banking transactions and enquiries.
    Key responsibilities include:Delivering high-quality face-to-face customer serviceProcessing financial transactions and cash handling activitiesAssisting customers with account enquiries and banking servicesSupporting branch operations as requiredBuilding positive relationships with customers and colleaguesMaintaining compliance with organisational policies and procedures
    What you'll need to succeed
    To be successful in this role, you will demonstrate:Previous customer service experience in a retail, hospitality, banking or service-based environmentStrong cash-handling experienceExcellent communication and interpersonal skillsA positive, team-focused approachFlexibility and reliability to work across multiple branch locations when requiredA willingness to work on an on-call casual basis with no guaranteed minimum hoursSuccessful applicants will be required to complete a background screening and provide two professional references

    What you'll get in return
    Attractive casual hourly rate of $40.84 per hourOpportunity to gain experience within a well-established banking organisationComprehensive training and supportExposure to a variety of branch environments across regional South AustraliaLong-term assignment through to July 2027Opportunity to work across Yorke Peninsula branches including Kadina, Moonta, Ardrossan and Minlaton, with occasional support to Clare and Port Pirie if required
    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Millie, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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    Customer Service Team Leader  

    - West Melbourne

    Customer Service Team LeaderYour new company
    This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.
    Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.

    Your new role
    Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full-time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.
    Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support. This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.
    Key Responsibilities
    Lead, coach and support a small customer service teamServe customers at the trade counter and provide outstanding serviceRespond to customer enquiries regarding products, stock availability, pricing and deliveriesPrepare and follow-up quotations via phone and emailConduct proactive outbound calls to existing and previous customersProcess sales orders, stock transfers and customer requests accuratelyCoordinate closely with warehouse staff to ensure delivery expectations are metMonitor stock levels and analyse inventory reportsMaintain accurate customer and order information within the ERP systemContribute to a positive branch culture through leading by example.
    What you'll need to succeed
    Previous experience as a Customer Service Team Leader or Supervisor A strong customer-first mindset with the ability to build lasting relationshipsHands-on leadership style and willingness to work alongside your teamExperience in a retail, trade, manufacturing, distribution or customer service environmentStrong communication skills, both written and verbalHigh attention to detail and strong organisational skillsConfidence in learning technical products and systemsERP experience or the willingness to learn new systems quicklyAbility to manage competing priorities and support both reactive and proactive workloadsHonest, accountable and solutions-focused approach to work

    What you'll get in return
    Salary package up to $85,000 + SuperAnnual discretionary profit-share bonusPermanent Monday to Friday role (8:30am - 5:00pm)Stable and successful business with ongoing growthSupportive and collaborative team cultureOpportunity to develop your leadership career within a respected industry leaderComprehensive product and systems training

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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    Customer Service  

    - Sydney

    Customer service and admin professional needed in a busy role in Western Sydney.Your new company is a well-known and established organisation in Western Sydney looking to employ a customer services officer.

    Your new role will include but will not be limited to:
    • Obtain all relevant information to handle customer enquiries• Provide accurate and timely pricing and availability information for products and services• Process orders promptly and accurately in line with company policy and procedures• Ensure any follow-up action for customers is organised to meet deadlines• Communicate and coordinate with other departments to ensure effective customer service• Handles customer complaints in the first instance and escalates where required• Take telephone and email sales from customers• Enter sales orders into the ERP system• Maintain accurate records• Issue picking slips for orders• Raise credits/claims/returns/faulty requests• Nominate and monitor customer order delivery dates• Make outbound calls to customers• Provide support with any coordination or administration activities

    What you'll need to succeed
    Similar experience in a high-volume environment attending to customers would be a must. Excellent communication and time management skills are essential. Knowledge of SAP or similar ERP would be ideal.

    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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    Customer Service Advisor NAB  

    - Melbourne

    Customer Service Advisor temporary contract with NABYou will be joining the team at 700 Bourke St, Docklands Melbourne
    Your new company
    To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, We're customer-obsessed. We keep it simple, We move with speed, We own it and We win together.
    Exciting opportunity to start your career in Banking at NAB.Engaging work environment with an open and supportive culture.Make a real difference for our customers and communities.

    Your new role:
    Are you looking to be rewarded and recognised for the value you bring? NAB are looking for Customer Service Enthusiasts to join their remediation space. This team sits within the Customer & Corporate Services Division. This team liaises with NAB individual customers on KYC and compliance documents needed to meet Austrac and KYC requirements.The Customer Identity Management (CIM) team is responsible for customer identification remediation outcomes. The responsibilities of the role include:
    Provide exceptional customer service to NAB individual customers.Receive on average of up to 45 Inbound calls and at times making follow up remediation calls centred around Know Your Customer (KYC) requirements to ensure NAB has up to date customer information.To process administrative duties such as: Confirming Source of Wealth and Source of Income documents, verifying customer IDs, TFN, and related KYC documentation.Apply appropriate Customer Identification Procedures (ACIP) ensuring customer profiles are compliant meeting regulatory requirements in line with AML/CTF program and standards.
    Starting on the 23rd October, this is a 12-month assignment with a strong potential for further extensions. You will work on a rotating roster from Monday to Saturday. The hours you will need to be available will be from Mon Fri from 9 am to 7 pm and Saturday hours from 9 am - 5 pm. Total hours worked will be 37.5 hours per week.
    Hourly rate is $39.99
    per hour plus superannuation.
    What you'll need to succeed
    Having prior call-centre inbound / outbound experience is essential.Need to have dual monitor screens for your home office set up where applicable for hybrid working.Passionate about customer service and having strong resilience.Can authenticate customers and understand what a compliant and non-compliant customer looks like.Has strong attention to detail and demonstrates a sense of urgency.Is adaptable to change and can demonstrate flexibility.Demonstrates empathy when/where required.Familiar with Austrac and (KYC) Know Your Customer requirements is handy but not essential.
    What you'll get in return
    Be in the driving seat for your career, the opportunities are limitless! This is a fantastic opportunity to join a leading bank where you'll be supported to succeed. You'll enjoy training and development, along with:Joining a collaborative team who will share your wins and successes, together shaping the future of banking .You will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
    What you need to do now
    Are you ready to shape the future of banking? Click 'apply now.'

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    Customer Service Team Leader  

    - Brisbane

    Full-time Permanent Customer Service Team Leader Role in North Brisbane!Are you an experienced customer service leader who thrives in a fast-paced trade and retail environment? Do you enjoy coaching a small team, building strong customer relationships, and leading from the front?
    This is an exciting opportunity to join a national supplier that supports businesses across the signage, graphics, and trade industries. With a reputation for quality products, exceptional service, and a positive team culture, this organisation takes pride in helping their customers deliver outstanding results!

    Your New Role
    As the Customer Service Team Leader, you'll be responsible for leading a busy customer service function within a trade retail environment. Acting as the go-to person for both customers and team members, you'll provide hands-on leadership while ensuring a high standard of service across face-to-face, phone, and online channels.
    This is a role for someone who enjoys balancing people leadership with day-to-day customer interaction and operational support.
    Key responsibilities include:Leading, mentoring and supporting a small team of customer service professionalsCoordinating day-to-day customer service operations and workflowsMonitoring customer service performance and driving continuous improvement initiativesProviding assistance with customer enquiries, credits, and issue resolutionDelivering exceptional service to walk-in trade customers, phone enquiries and online customersProcessing and reviewing customer orders with a high level of accuracyWorking closely with warehouse, supply chain and interstate teams to ensure smooth order fulfilmentAssist with collecting and fulfilling orders from the warehouse when neededManaging customer expectations regarding stock availability, deliveries and product informationHandling escalated customer concerns and problem-solving solutionsIdentifying opportunities to convert customer enquires into salesConducting outbound calls to past customers to re-establish relationships Managing key account relationships by understanding their requirements, anticipating needs and recommending productsBuilding and maintaining strong product knowledge and providing expert advice to customersWhat You'll Bring
    We're looking for a hands-on leader from a retail, trade, wholesale or customer service environment who enjoys developing people and creating positive customer experiences.
    To be successful, you'll have:Previous leadership, supervisory or team leader experience within a customer service, retail or trade environmentStrong experience managing customer enquiries in a fast-paced settingA passion for delivering outstanding customer service and supporting team successExcellent communication and relationship-building skillsThe ability to confidently handle customer issues and resolve problems effectivelyStrong administrative and organisational skills with exceptional attention to detailExperience working with trade customers, industrial products, electrical, signage, automotive, hardware or similar industries will be highly regardedA proactive and positive attitude with a willingness to lead by exampleWhat You'll Get in Return
    Competitive annual salary + Super
    Attractive profit share program depending on store performance
    On-site parking
    Stable Monday to Friday with no weekend work
    Join a well-established and highly regarded national business
    Leadership opportunity with autonomy and responsibility
    What You Need To Do Now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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    Service Scheduler  

    - Melbourne

    Industry Leader seeks experienced scheduler and service coordinator to join their team Join a Global Leader. Keep Customers Moving.
    The Opportunity
    As the key link between customers, service technicians, and internal stakeholders, you play a vital role in delivering exceptional service experiences. You'll be responsible for coordinating field service activities, scheduling technicians, managing customer enquiries, and ensuring all service work is completed efficiently and professionally.This is an ideal opportunity for someone who enjoys problem-solving, building relationships, and being at the centre of a busy service operation.
    What You'll Be Doing
    Coordinating service bookings and technician schedulesManaging customer enquiries and service requestsLiaising with technicians, customers, and internal departmentsMonitoring job progress and ensuring timely completionAssisting with quoting, invoicing, and service documentationManaging service records and maintaining accurate system dataPrioritising urgent breakdowns and responding to customer needsSupporting continuous improvement initiatives within the service teamWhat We're Looking For
    Experience in Service Coordination, Scheduling, or Customer ServiceStrong communication and relationship-building skillsExcellent organisational and time management abilitiesAbility to prioritise and manage multiple tasks simultaneouslyHigh attention to detail and problem-solving capabilityExperience working in a technical, industrial, manufacturing, trades, or service-based environment is highly regardedProficiency across Microsoft Office and service management systemsWhat's In It For You?
    Join a highly respected global organisationSupportive team culture and collaborative environmentStable, long-term career opportunityOngoing training and professional developmentCompetitive salary and employee benefits
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please call on .

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    Customer Support Team Lead  

    - Perth

    About the Role We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers. This is a permanent full-time position in either our Perth CBD office headquarters. This position is in-office; however, it allows for ad hoc working from home.
    The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business. Candidates with prior experience in RPM's software or mining software applications will be highly regarded.
    Key Responsibilities Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment. Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance. Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively. Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery. Monitor and analyse support metrics to identify trends and areas for improvement. Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience. Conduct regular training sessions to keep the team updated on product knowledge and customer service skills. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution. Prepare and present reports on team performance and customer feedback to senior management. About You Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred. 3 years experience in customer support, with at least 1 year in a leadership role. Strong technical knowledge of software applications and troubleshooting. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Proven ability to lead and motivate a team in a fast-paced environment. Strong problem-solving skills and a customer-centric approach. Ability to proactively takes ownership of tasks and drive them to successful completion Familiarity with ticket management software. ITIL certification and experience preferable. Exposure to the mining industry would be highly regarded. Strong command of the English language in both verbal and written form
    Must have the legal right to work in Australia
    About RPM RPMGlobal is the mining industry's leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.
    We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.
    Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.
    Please, no agencies or recruiters.

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    Reddy Express Broome - Customer Service Representative  

    - Broome

    Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials For the exciting opportunity to be a part of our amazing team, please apply today! Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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    Customer Service Attendant  

    - Goondiwindi

    We're fuelled by great people. Are you next? We're hiring Casual Customer Service Attendants at Freedom Fuels Goondiwindi site - and if you've got energy to burn, a sharp eye for detail and a smile that sticks, we want you on our team. This isn't just a servo job. It's a launching pad. People here have gone from first shift to running sites, leading areas and stepping into support roles - because we back the ones who show up. If you're hungry to grow, we'll make sure you go somewhere. What you'll be doing• Delivering fast, friendly service that actually makes people's day• Running the console - cash, card, no dramas• Keeping the site spotless, stocked and looking sharp• Prepping food safely and keeping the kitchen tight• Rotating stock and making sure shelves are always on point What you bring• Genuine energy and a love for helping people• A team-first attitude and easy communication• Flexibility for afternoons, evenings (overnights) and weekends• Ability to lift up to 20 kg safely• The kind of presence that makes customers come back What you get• Shifts near home that work around your life• Fuel and in-store discounts• Employee benefits platform - discounts and perks galore• Access to our EAP doffering coaching, counselling and wellbeing support and services• A team that actually has your back• Real career pathways as we keep growing into new markets Full of energy and ready to roll? Apply now! Applicants must have valid entitlements to work within Australia. Due to restriction/requirements on the sale of particular products, all applicants must be 18 years or older at commencement. This position involves manual handling duties, requiring the ability to lift and move items weighing up to 20 kg occasionally and 16 kg regularly, in accordance with safe work practices.

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    Campervan Rental Agent - Brisbane  

    - Brisbane

    ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
    As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. THE ROLE The Campervan Rental Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers' high standards. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Strong communication and customer engagement skills. Must have: Ability to understand and explain technical RV/vehicle systems. Must have: Hands-on, adaptable, solution-oriented under pressure. Must have: Organised, detail-focused, and proactive in managing leads or customers. Must have: Driving License required. Must have: English and Nice to have: local-language proficiency (if applicable). PHYSICAL AND OPERATIONAL REQUIREMENTS Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day. Must have: Able to lift or carry light to moderate items (10-15 kg). Must have: Comfortable working outdoors in varying weather conditions. Must have: Flexible to work weekends, holidays, and peak-season schedules. Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism. THE INDIE COMMITMENT! Competitive compensation and commission opportunities. Training in sales, product knowledge, customer service, and RV technical systems. Career growth across Rental, Sales, Operations, or Servicing. Travel benefits and access to the Indie Campers rental fleet. Dynamic and multicultural working environment. Are you Ready to Go Indie?

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    Customer Relations Specialist  

    - Caboolture

    Customer Relations Specialist BlueCare Community SalesPermanent full time inbound & outbound contact centre opportunityCaboolture location. Monday to Friday hours$34.57 per hour + Salary packaging benefits + Access to a staff discount Make a meaningful difference with Blue Care Are you an experience customer retention and relations professionals looking to apply your skill sets in an aged care environment? If so, we would love to hear from you. The role of Customer Relations Specialist is part of the specialist team within our contact centre, you'll be accountable for managing new and existing customers and their loved ones via both inbound and outbound contact. The role will see you acting as an SME to guide our customers on their journey post-acquisition of funding. Managing a diverse case-load, the role is designed to quality the level of enquiry and match prospective customers to be seen by one of the Customer Admission Specialists to complete their journey into services with BlueCare.
    What Makes a difference for us?As a highly experienced contact centre resolution or retention specialists, you will be providing exceptional customer service through your communication and problem solving skills, continually working towards resolution.
    You will present with the confidence, empathy, and interpersonal skills to talk to people from all walks of life, including clients experiencing challenging personal circumstances. You'll demonstrate resilience in providing the best customer service possible on each and every call.
    You'll have flexibility to be rostered across shifts from 8AM to 5PM Monday to Friday.
    Employee Benefits: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference BlueCare is proudly part of the UnitingCare Family, we'd love you to be tooJoining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: Provide welcoming, safe & nurturing services for children Implement measures to prevent child abuse and neglect within our servicesAppropriately and immediately address child abuse and neglect if it does occur Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme Diversity & Inclusion Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

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    Client Solutions Associate (Sydney - Feb 2027)  

    - Sydney

    FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

    At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

    About The Role

    Are you looking for a collaborative, high-growth career at the intersection of finance and technology? Join our Client Solutions team - where technology meets client success. This role is ideal for building a long-term career in FinTech, offering robust mentorship, high impact responsibilities, and exposure to leading financial institutions worldwide.

    What We OfferComprehensive Onboarding: A structured 6-month training program to set you up for success, including a 2 week training program in Manila, Philippines.Global Exposure: Exposure to major domestic and global financial institutions, including investment banks, asset managers, superannuation fund and wealth managers.Trusted Ownership: Responsibility for managing and growing key client relationships within your first 12 months as an integral part of a collaborative team.Leadership & Impact: Opportunities to lead key projects supporting financial institutions.Total Well-being & Compensation: Competitive salary plus Private health insurance, a chance to actively participate in Corporate Social Responsibility programs and Business Resource Groups. What You'll Do

    As a Client Solutions Associate, you'll begin your career with structured training and development, transitioning into a consultative role that delivers direct value to our clients. Your responsibilities will include:Gaining deep expertise across our products, client workflows, and the broader financial industry.Building trusted, consultative relationships with clients to understand their goals and tailor solutions using the FactSet product suite.Collaborating with the team to drive client satisfaction, engagement and retention.Identifying opportunities to improve client integration and tool adoption by understanding their technology and data landscape.Partnering across internal teams to implement solutions that enhance the client experience and product efficiency.Acting as the voice of the client to drive continuous product innovation and support. Who We Are Looking ForAn Australian Citizen/ Australia PR/ New Zealand Citizen.Graduates or finance professionals with less than 3 years of working experienceA bachelor's degree (Finance, Economics, Mathematics, Accounting, MIS, Computer Science majors are preferred, but all majors will be considered)Passionate about technology and its application in financeEager to work in a fast-paced, client-facing environmentStrong communicator, problem solver, and relationship builderA collaborative team player with a proactive mindsetWhat's In It For You

    At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
    A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn more about our benefits here .

    Company Overview:

    FactSet ( NYSE:FDS NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn .

    At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

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    Contact Centre Operator (Relationship Manager)  

    - Warana

    Contact Centre Operator (Relationship Manager) Supporter Experience Sunshine Coast, Queensland Full-time, Contact Centre (Office)
    A contact centre role where every conversation helps rescue children. Your voice can change a child's story. Destiny Rescue Australia is seeking a Relationship Manager to join our contact centre, caring for our mid-level supporters by phone and helping them see the difference their giving makes for children around the world.
    About Destiny Rescue Destiny Rescue is a Christian-based, not-for-profit organisation dedicated to rescuing children from human trafficking and sexual exploitation and equipping them to stay free. Our teams work across Asia, Africa, and Latin America, delivering rescue and reintegration programs that help vulnerable children move tow ards safety, freedom and a better future. Our Sunshine Coast office supports this work globally, bringing together teams across fundraising, partnerships, operations and support to help grow our impact.
    About the Role Step into a role where a conversation can make rescue possible. As our Relationship Manager, you'll join the Supporter Experience team's contact centre, speaking with our mid-level supporters to thank them, share the impact of their giving and invite them to keep making a difference. Every call helps sustain the work of rescuing children.
    What You'll Do Build warm, lasting relationships with mid-level supporters through regular phone conversations. Make thoughtfully timed calls to say thank you, share impact and invite further support. Care for supporters with professionalism and keep their details accurate in Salesforce.
    Who We Are Looking For You are a natural on the phone. You listen well, speak with warmth and make people feel genuinely heard. You are confident inviting supporters to give, careful with your records and motivated to look after people well.
    This is more than a phone job for you. You care deeply about protecting children from exploitation, and you want your everyday work to be part of Destiny Rescue's Christian mission to set them free.

    What You'll Bring Experience in a fundraising or relationship management role, ideally 12 months or more. Confidence making supporter calls, with excellent communication skills. Comfort using Salesforce (or a similar CRM) and Microsoft Office. A genuine commitment to Destiny Rescue's Christian mission, vision and values.
    What We Offer Opportunity to contribute to an organisation making a measurable global impact for vulnerable children. Work with an internationally recognised organisation with a clear and compelling mission. A supportive Supporter Experience team and a role where your care for people makes a real difference. Full-time position based at our Sunshine Coast head office. Salary sacrificing opportunities.
    How To Apply If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please submit your cover letter (maximum two pages) outlining your suitability for the role, along with your resume/CV, via "Apply For This Job." Alternatively, for an initial discussion, please contact our team at . Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights. As a child-safe organisation, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behaviour. All employees are required to comply with our Code of Conduct and safeguarding policies. Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes. For more information, visit the Inter-Agency Misconduct Disclosure Scheme website:

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    IT Service Delivery Coordinator  

    - Parramatta

    Description
    About the role We're seeking an experienced IT Service Delivery Coordinator to support our Technology & Operations function in delivering exceptional IT services across the business. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across multiple teams, and takes pride in driving service delivery excellence.
    As the IT Service Delivery Coordinator, you'll work closely with the IT Service Delivery Manager to enhance our service management framework and processes. You'll be the vital link between our business users and IT teams - ensuring technology initiatives align with business needs while championing a customer-first approach. Full time permanent role Role to be based with Parramatta Key Accountabilities and main responsibilities Support the delivery of IT services and initiatives across the organisation. Oversee system access, incident resolution, and service communications from end to end. Act as the primary escalation point for IT services, maintaining strong client relationships and service satisfaction. Analyse and identify root cause trends in IT incidents, contributing to improvement plans. Develop and maintain documentation, knowledge base articles, and SLA reporting. Partner with internal teams to ensure timely, high-quality service delivery. Support the implementation of risk management, governance, and continuous improvement practices. Represent the Technology team as a trusted advisor, ensuring business needs are reflected in IT operations and strategy. Operate as a primary escalation point of contact for IT services for clients, aiming to maintain and improve client satisfaction. Attend Incident & Problem Management meetings/calls as required and support communication with clients. Review and rationalize how IT risks, incidents, and issues are handled across various systems
    What You'll bring: Min 5 years of relevant experience in IT Service Delivery in a financial services organisation Experience in engaging with large vendors or clients, with both onshore and offshore operations, to achieve organizational objectives and manage competing priorities. Ability to build strong customer relationships and deliver customer-centric solutions. Planning and prioritizing work to meet commitments aligned with organizational goals. Holding self and others accountable to meet commitments. Providing direction, delegating, and removing obstacles to get work done. Developing and delivering communication adapted to meet the needs of different audiences. Using feedback and reflection to gain productive insight into personal strengths and weaknesses. The resource will have to coordinate across multiple teams and hence being a team player is a must for this role Exhibit end to end ownership of incidents to drive them to successful closure Some of our Employment Benefits Flexible and Hybrid Working - enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment.

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    Customer Care Team Member - Part-Time  

    - Brisbane

    adWhat if your next customer service role could be about more than answering calls? At Plan and Support Services, we help people with disability get the most out of their NDIS plans - and we are looking for a Customer Care (Contact Centre) team member to join our team. We are looking to hire in our Adelaide, Brisbane and Chatswood offices. You will be there when our customers need guidance, answers and support. Whether it is helping a NDIS participant understand their plan, supporting a service provider, resolving an issue or simply making someone's day a little easier, your work will have a genuine impact. Salary Pro Rata: $65,000 + 12% super, with up to $70,000 + 12% super available for candidates with extensive NDIS experience in a similar role.Part-Time: 9.30am to 2.30pm or 10.00am to 3.00pm Monday to Friday - VIC hours. Pls adjust for QLD and SA time zones.Hybrid Long Term: 2 days in the office and 3 days from home (Tuesdays and Wednesdays) in the officeTraining: to set you up for success - first day in office to set up your tech, then hybrid. What you will be doingSpeak with NDIS participants, nominees and service providers across Australia, helping them navigate questions, concerns and complex NDIS processes.Respond to enquiries through phone, email and live chat, aiming to resolve issues the first time wherever possible.Handle a high volume of enquiries in a fast-paced environment, balancing customer experience, quality and efficiency.Listen carefully, understand what each customer needs and provide appropriate support, including situations where customers may be frustrated, confused or experiencing challenging circumstances.Explain NDIS processes, funding and services clearly and confidently to people with varying levels of understanding.Make outbound calls to provide helpful information and improve the customer experience.Keep accurate records of conversations, enquiries and outcomes across multiple systems.Work closely with internal teams and external stakeholders, escalating issues when needed.Take ownership of customer enquiries through to resolution, even when the answer is not immediately available.Build your knowledge of the NDIS, our services and provider processes so you can give customers clear and confident support. You will be working with people from all walks of life, and no two conversations will be exactly the same - so no two days will be the same. If you are someone who gets satisfaction from helping others, wants your work to have a purpose beyond the everyday, we'd love to hear from you. What you'll bringYou will come from a customer service background, or you may already have experience in the disability sector in Customer Care, Support Coordinator, Plan Management or similar role. What matters most is your ability to listen, understand what someone needs and work with them to find a practical solution. You'll bring:A minimum of 12 month's experience in a call/contact centre in a customer care roleExperience supporting customers, participants, providers or stakeholders in a service-focused environment.An understanding of the NDIS and the people and organisations who interact with it is a bonus but not essential (we provide training on NDIS.)Strong communication skills and the ability to explain information clearly and respectfully.A practical, solutions-focused approach when things don't go to plan.The ability to manage complex conversations.A willingness to learn and develop across different customer service functions, supporting changing customer demand and team priorities.A collaborative approach and the confidence to take ownership of customer enquiries from start to finish.Plan Management NDIS experience will be highly valued You don't need to tick every box. If you care about making a meaningful difference and have the experience to support people well, we encourage you to apply What we can offer you: Strong culture and the support of a values-based recognition program Novated leasing benefits and discounts 12 weeks paid parental leave Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Volunteer leave & Career break MMS Rewards program Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We value the skills and attributes veterans can bring to our organisation. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at

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