The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers - running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business. You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success. The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics. The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstrations, and guided onboarding sessions. You'll own your personal pipeline and progress opportunities from first contact to subscription activation. You'll run 1:1 and group onboarding sessions covering core workflows like invoicing, bills, payments, and bank feeds. You'll identify and facilitate warm handoffs to our ecosystem partners and customer success team as customers expand their needs. Where and how you can workXero supports a flexible, hybrid working style that balances team connection with individual flexibility. For this role, you will spend 3 days in the office collaborating face-to-face and 2 days working at home. This structure allows you to build strong workplace relationships during in-office days while enjoying the autonomy of remote work throughout the week. Here are some of the things we are looking forYou bring excellent communication skills and can translate complex accounting concepts into language small business owners understand. You're self-motivated, manage your own workload and priorities without micromanagement, and thrive in a target-driven environment where metrics matter. Your curiosity about small business workflows and accounting processes gives you credibility when talking with customers about their challenges. You've demonstrated success in a sales or onboarding role, managing your own pipeline and hitting conversion targets. You're comfortable with CRM systems and tools like Salesforce or HubSpot, using data to inform your approach. You collaborate naturally with cross-functional teams, sharing customer insights and contributing to better sales and onboarding practices. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Company Description Calling all experience creators!Let's go to the pub!" Chances are, it's one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub's story. A great local is made up of great people. And together, both sides of the bar create something special. Job Description Passion on tap, you can feel the energyExecute renewals training needs, ensuring our venues are prepared for launchSignificant intrastate and interstate travel required As a Training Specialist - Hospitality Renewals within our ALH Hotels team you will play a highly active, dedicated to coordinating and facilitating front-line service training across our diverse hotel portfolio. Acting as a true champion on the ground, your primary focus will be executing renewals training needs, ensuring venues are fully prepared for relaunch, and consistently delivering strategic "Guest Experience" initiatives. You will build confidence and execution capability within venue teams to elevate frontline food and beverage offerings, ensuring front of house team members have the skills to deliver a top-shelf guest experience. This position is highly responsive and data-driven, strategically deploying training initiatives across Renewals, Onboarding for newly acquired properties, and targeted Performance Improvement areas. Your ultimate goal is to build and maintain a robust, sustainable, and best-in-class guest experience training program that directly elevates guest satisfaction, loyalty, and overall hotel performance. Sound good? Read on.
Here's a snapshot of the responsibilities:Deliver dynamic, engaging, and interactive training sessions (in-person and virtual) to front-line team members, management teams, and new hires. You will adapt your facilitation style to diverse audiences, learning styles, and specific property needs. Coordinate scheduling, resources, and logistics for training events of upcoming hotel renewals launches. You will travel significantly to venues to conduct on-site training, particularly for Renewal launches, new hotel acquisitions, and properties requiring intensive service improvement. Implement a robust "Train-the-Trainer" program to empower departmental managers and supervisors to confidently conduct ongoing reinforcement training.Support the design of a comprehensive library of guest experience training modules, including facilitator guides, participant workbooks, job aids, and e-learning content. Assist in the design and development of key digital resources, including training videos and digital learning modules, while continuously updating and modernizing training materials to reflect new industry trends, technologies, and guest expectations. Work with leadership to measure the effectiveness and ROI of training programs by tracking improvements in key metrics like mystery shop scores, Guest Satisfaction Surveys (GSS), and team member engagement, providing regular reports to stakeholders. Qualifications Now let's talk about you: You bring 3-5+ years of direct hands-on Hospitality Operations experience across F&B, Gaming, or Accommodation Hotels. You also posses experience in a training and development role, with a demonstrated focus on customer service, hospitality, or retail environments. Proven experience in instructional design, including creating engaging content for in-person and/or digital learning platforms. You have exceptional facilitation, public speaking, and presentation skills, with a proven ability to command a room, foster participation, and create a positive learning environment. Maintain a strong understanding of adult learning principles and service training methodologies. A Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field is highly preferred (or equivalent practical experience). You have the ability and willingness to travel significantly within your state and interstate to various hotel properties as required. Demonstrated strong commercial acumen, critical thinking, and the ability to articulate clear strategic recommendations. You are a pragmatic, flexible, and resilient collaborator who thrives under pressure, keeps customer outcomes central to decision-making, handles complex or ambiguous environments with ease, and can build trusted relationships across cross-functional teams. Hold a current unrestricted Australian driver's LicenseDesirable Extras: A Certificate IV in TAE, state-relevant RSA / RSG certifications, or WSET / equivalent liquor qualifications are highly regarded. The benefits are good too! An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeingEndeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream bigFind out more about our range of benefits and discounts here At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply. Additional Information We are together creators We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy's, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other. You can learn more about working with us on LinkedIn or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Company Description Calling all experience creators!Let's go to the pub!" Chances are, it's one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub's story. A great local is made up of great people. And together, both sides of the bar create something special. Job Description Write your story, leave your markCoordinate and facilitate front-line service training across our diverse hotel portfolioSignificant intrastate and interstate travel requiredAs a Training Specialist - Hospitality Renewals within our ALH Hotels team you will play a highly active, dedicated to coordinating and facilitating front-line service training across our diverse hotel portfolio. Acting as a true champion on the ground, your primary focus will be executing renewals training needs, ensuring venues are fully prepared for relaunch, and consistently delivering strategic "Guest Experience" initiatives. You will build confidence and execution capability within venue teams to elevate frontline food and beverage offerings, ensuring front of house team members have the skills to deliver a top-shelf guest experience. This position is highly responsive and data-driven, strategically deploying training initiatives across Renewals, Onboarding for newly acquired properties, and targeted Performance Improvement areas. Your ultimate goal is to build and maintain a robust, sustainable, and best-in-class guest experience training program that directly elevates guest satisfaction, loyalty, and overall hotel performance. Sound good? Read on.Here's a snapshot of the responsibilities:Deliver dynamic, engaging, and interactive training sessions (in-person and virtual) to front-line team members, management teams, and new hires. You will adapt your facilitation style to diverse audiences, learning styles, and specific property needs. Coordinate scheduling, resources, and logistics for training events of upcoming hotel renewals launches. You will travel significantly to venues to conduct on-site training, particularly for Renewal launches, new hotel acquisitions, and properties requiring intensive service improvement. Implement a robust "Train-the-Trainer" program to empower departmental managers and supervisors to confidently conduct ongoing reinforcement training.Support the design of a comprehensive library of guest experience training modules, including facilitator guides, participant workbooks, job aids, and e-learning content. Assist in the design and development of key digital resources, including training videos and digital learning modules, while continuously updating and modernizing training materials to reflect new industry trends, technologies, and guest expectations. Work with leadership to measure the effectiveness and ROI of training programs by tracking improvements in key metrics like mystery shop scores, Guest Satisfaction Surveys (GSS), and team member engagement, providing regular reports to stakeholders. Qualifications Now let's talk about you: You bring 3-5+ years of direct hands-on Hospitality Operations experience across F&B, Gaming, or Accommodation Hotels. You also possess experience in a training and development role, with a demonstrated focus on customer service, hospitality, or retail environments. Proven experience in instructional design, including creating engaging content for in-person and/or digital learning platforms. You have exceptional facilitation, public speaking, and presentation skills, with a proven ability to command a room, foster participation, and create a positive learning environment. Maintain a strong understanding of adult learning principles and service training methodologies. A Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field is highly preferred (or equivalent practical experience). You have the ability and willingness to travel significantly within your state and interstate to various hotel properties as required. Demonstrated strong commercial acumen, critical thinking, and the ability to articulate clear strategic recommendations. You are a pragmatic, flexible, and resilient collaborator who thrives under pressure, keeps customer outcomes central to decision-making, handles complex or ambiguous environments with ease, and can build trusted relationships across cross-functional teams. Hold a current unrestricted Australian driver's LicenseDesirable Extras: A Certificate IV in TAE, state-relevant RSA / RSG certifications, or WSET / equivalent liquor qualifications are highly regarded. The benefits are good too! An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeingEndeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream bigFind out more about our range of benefits and discounts here At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply. Additional Information We are together creators We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy's, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other. You can learn more about working with us on LinkedIn or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers - running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business. You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success. The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics. The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstrations, and guided onboarding sessions. You'll own your personal pipeline and progress opportunities from first contact to subscription activation. You'll run 1:1 and group onboarding sessions covering core workflows like invoicing, bills, payments, and bank feeds. You'll identify and facilitate warm handoffs to our ecosystem partners and customer success team as customers expand their needs. Where and how you can workXero supports a flexible, hybrid working style that balances team connection with individual flexibility. For this role, you will spend 3 days in the office collaborating face-to-face and 2 days working at home. This structure allows you to build strong workplace relationships during in-office days while enjoying the autonomy of remote work throughout the week. Here are some of the things we are looking forYou bring excellent communication skills and can translate complex accounting concepts into language small business owners understand. You're self-motivated, manage your own workload and priorities without micromanagement, and thrive in a target-driven environment where metrics matter. Your curiosity about small business workflows and accounting processes gives you credibility when talking with customers about their challenges. You've demonstrated success in a sales or onboarding role, managing your own pipeline and hitting conversion targets. You're comfortable with CRM systems and tools like Salesforce or HubSpot, using data to inform your approach. You collaborate naturally with cross-functional teams, sharing customer insights and contributing to better sales and onboarding practices. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Description
Our Purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow here at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change Manager will evaluate and refine the operating model to optimize efficiencies, align with industry best practices, and leverage ServiceNow's capabilities to enhance service delivery. This role can be worked from Auckland, Brisbane or Melbourne Key Responsibilities Change Leadership & Strategy Develop and execute a change management strategy aligned with the MSP's business objectives. Identify potential risks and resistance and implement proactive mitigation plans. Define success metrics to measure adoption and effectiveness of the transformation Stakeholder Engagement & Communication Collaborate with executives, project teams, IT teams, and end-users to ensure smooth adoption. Conduct workshops, training sessions, and regular updates to address concerns and ensure buy-in. Develop clear and consistent communication plans to keep all stakeholders informed. Process, Operating Model & Technology Transition Assess the current operating model and identify opportunities for optimization with ServiceNow. Work alongside technical teams to align the new ServiceNow workflows with business needs. Recommend process refinements to maximize automation, efficiency, and scalability. Ensure process documentation and create reference materials for future optimization. Oversee data migration, system integrations, and testing to ensure seamless operational continuity Training & Adoption Design and implement training programs to equip employees with the necessary skills. Drive user acceptance testing (UAT) and feedback loops to refine the platform post-migration. Support ongoing improvement initiatives to enhance usability and efficiency. Required Skills & Experience Proven experience in Change Management within ITSM environments. Strong knowledge of ServiceNow and ITIL frameworks. Demonstrated success in leading large-scale transformations in MSPs. Extensive hands-on experience in delivery and go-live readiness for large-scale ITSM transformations, including legacy-to-modern platform migrations. Proven ability to lead cross-functional teams through cutover planning, hypercare execution, and stakeholder alignment to ensure seamless operational continuity. Expertise in evaluating and adjusting operating models to align with new technologies. Excellent communication, stakeholder management, and problem-solving skills. Ability to analyze business processes and align technology solutions accordingly. Familiarity with Cherwell and understanding of legacy system migration challenges. Preferred Certifications ITIL v4 Foundation or higher ServiceNow Certified Implementation Specialist (not mandatory) Why Join Us Here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Introduction
The opportunity The Training Administrator is responsible for supporting and executing the day-to-day administration duties within the training department at Swickers Kingaroy Bacon Factory. Supported by the training coordinator, this role assists to implement administration initiates and document control within the training function. Main duties will include, but are not limited to: Participate in a dynamic team environment with department trainers to facilitate Swickers training requirements Ensure compliance with the Swickers Company Training Procedures Providing day-to-day support across production departments, particularly those currently supported by the Maintenance Trainer as he transitions into overseeing multiple certified training courses for the maintenance team Tracking and managing training documentation for non-production departments (IT, HR, WHS, Planning, Stores, etc.) Assisting with paperwork, filing, and general administrative support across all departments Supporting employee folder maintenance and training matrix updates Preparing weekly Site Induction packs Assisting with coordination of annual evacuation training Assist in amending and developing controlled training documents such as, QSWIs, SOPs, Alerts, etc Supporting document translation and verification processes Providing additional coverage to production areas during trainers leave periods Developing capability to act as a step-up trainer when required Participate in training meetings when required Assist with the development and delivery of training programs when required Other training and compliance related administrative tasks; Carry out any other reasonable request that may be given from time to time by the company. Demonstrate and exercise a commitment to promote, develop and improve the health, safety, environment and welfare of our people and animals.

Description
Who we are Swicker's Kingaroy Bacon Factory Pty Ltd is an export meat processing facility, based in the South Burnett Region and is ideally located just 2 - 3 hours' drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast. Swicker's has been in operation in Kingaroy for over 50 years and today employs approximately 800 employees. As part of the Sunpork Group, Swicker's is a state-of-the-art processing facility specialising solely in the production of fresh pork and distributing it widely across Australia and internationally. Swicker's processes 95% of all Queensland's pork production, including the production of various pork value-add products for consumers worldwide. Swicker's is the largest Australian owned pork processor and continues to be a market leader in pork production. SunPork Group is Australia's leading farmer-owned and operated pork producer, committed to delivering the highest quality fresh Australian pork to market. With over 1,500 employees across 52 locations in Australia and New Zealand, we take pride in being a trusted name in the industry. We're passionate about what we do through our commitment to growth, to our people and to the responsible and ethical care of our animals-ensuring their wellbeing and health and comfort is at the heart of everything we do. In joining us, you will become part of an ever-growing business - passionate about producing the best quality Aussie pork for Aussie plates - from farm to plate. What we offer By joining us, you will become part of an ever-growing family - passionate about providing the best quality. At SunPork we provide: Staff discounts on a range of products Employee Wellbeing Benefits including discounts to 400+ retailers Learning and development opportunities

Skills And Experiences
What we're looking for Swickers has established an efficient, highly skilled yet diversified team. As a key member you will have: Sound understanding of Microsoft Office (Excel, Word, PowerPoint , Emails); Able to demonstrate proficiency in communication with excellent verbal and written communication skills and ability to build report with a wide variety of people; Ability to demonstrate problem solving abilities and the ability to work with minimal supervision; Proficiency with safety and compliance systems highly regarded; Exceptional organisational skills, multi-task, and work to deadlines; Accuracy in data entry. Understanding of the customer's business and challenges to ensure initiatives, processes and advice meet the needs of customer. Keep up to date record keeping and document control. SunPork is an equal opportunity employer. Applicants must have the right to work in Australia.

Summary ESET protects 110 million users and 400,000 businesses worldwide. Three decades of endpoint security, sold entirely through the channel - which means finding new customers and finding new partners are the same job. Job description The roleYou'll generate new opportunities with Australian SMBs through outbound prospecting, then recruit the reseller or MSP who fulfils them. Two-sided, commercial, and yours to own - you carry a number for both new logos and new transacting partners.It suits someone who's outgrown pure SDR work and wants the outcome, not just the meeting.What you'll doProspect and cold-call Australian SMBs to find and qualify new opportunitiesRecruit resellers and MSPs to fulfil the deals you create - source, pitch, onboardGet new partners transacting: deal registration, quoting, first ordersRun competitive displacement campaigns against other endpoint vendorsBuild and work your own pipeline of customers and partner prospectsPass larger enterprise deals to Channel Account ManagersForecast accurately, keep CRM current, and hit your monthly and annual numbersWhat we're looking for3-5 years in inside sales, business development or channel sales - IT, software or cybersecurityGenuinely comfortable cold calling; you don't need a warm list to get movingWorking knowledge of SMB and MSP: how small businesses buy IT, how MSPs package and resell itCommercially confident - you can talk margin, structure a deal, hold your groundSystematic pipeline discipline and strong CRM habitsCurious about how customers actually run their IT, not just what they'll buyBonus: Endpoint or IT security product knowledge; experience selling through resellers, MSPs or distribution; partner recruitment or onboarding experience.What we offerCommission that pays separately for new revenue and new partners recruitedReal authority - pricing latitude and deal registration approval, so you're not waiting on someone else to closeA clear path to a Channel Account Manager rolePre-sales engineering support on technical conversationsGlobal backing, small-team paceHybrid, Sydney-based Benefits Health & well-being Gym perks: Subsidized gym membership to release endorphins at one of Australia's premium gyms Family Team sprit & recognition: Regular cohesive, team-events that bring everyone togetherTime to recharge: Generous leave policies for vacations and all of life's big moments Office Modern office perks: World-class facilities that recharges the body, mind and soulCentrally located: Located right in the heart of Sydney's CBD, amidst greenery and mouth-watering food options Other Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workersFuel your growth: Access to world-class learning platforms and development opportunities Primary location Sydney Additional locations Time type Full time

28th August, 2026 Are you a patient tech whiz who loves to create solutions, improve ways of working, and bring people along a journey of development and improvement? Then WAGEC needs You!

The need for WAGEC to offer quality services for women, children and families who are experiencing homelessness or impacted by domestic violence has never been greater. To enable our teams to continue to meet these needs, we're investing in a Digital Uplift strategy - and we need an organised leader to help guide us through this change.

THE ROLE
Reporting to the Director of Quality and Impact, this new role will help our nearly 100-strong team adopt and embed new systems, processes, and digital ways of working. With a focus on building digital capabilities and ownership of the people and organisational change components of our digital uplift strategy, this is a hands-on, highly collaborative role that will create meaningful change for our organisation and our communities.

This is a part time (0.8 FTE) fixed term contract for 12 months, with potential to extend. The role is a SCHADS Award Level 6, based at our Redfern Head office with regular travel across our nine sites.

The core responsibilities are:
Digital Change and Uplift Leadership (35%): Plan and lead the people-side of digital change initiatives to enable business objectives. Systems Adoption and User Enablement (30%): Build confidence, capability and sustainable use of technology or digital tools Implementation and Improvement (30%): Coordinate the end-to-end activities needed to implement and improve digital solutions. ABOUT YOU
You're a practical facilitator who makes digital change understandable, inclusive and achievable. Empathetic and adaptable, you'll get to know our people, understand their needs and gaps, and work with teams to deliver digital projects. We're seeking a highly organised, collaborative, and confident tech leader, who has demonstrated experience leading organisational change, digital adoption, and service improvement initiatives.

Ideally, you'll have qualifications and/or equivalent experience in the areas of IT, digital systems, user experience, change and/or project management. You'll be confident in supporting the effective use and optimisation of Microsoft 365 platforms, including SharePoint, Teams, Planner and Copilot. You'll be a strong communicator and a values-driven leader.

TO APPLY
Please read the position description at the bottom of this page and check out our range of services at wagec.org.au.

Upload your resume by clicking "Apply Now". A cover letter or video that outlines why you'd be great for this role and what you can offer us is greatly appreciated. We will be reviewing applications as they come and may interview immediately.

This role is open to people of all genders. We strongly encourage applications from people with lived experience, Aboriginal and Torres Strait Islander people, and people of all cultures and identities.

If you have any questions or if you would like assistance in applying, please contact the People and Culture team via , or call Andrea on .

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

Why work with us? At WAGEC we are committed to caring for our people so that they excel in the work they do. Our additional staff benefits include:
Diversity Council of Australia - Inclusive Employer Award Wellbeing Policy including 2 days of paid well-being leave each year Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers Cultural Acknowledgement Payment for Aboriginal and Torres Strait Islander workers 12 weeks Paid Parental/Adoption Leave Policy $500 self-care allowance each year Salary Packaging options EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support Flexible Workplace Arrangements External monthly clinical supervision (frontline workers) Professional development and training opportunities 5 days additional Professional Development leave per year Discounts to various local shops, gyms and businesses, including 30% off all WAGEC merchandise. Position Description: (please copy and paste to browser)

Description
Who We AreAt Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.The RoleThe purpose of the Workforce Planning Analyst role is to play a critical role in supporting the effective operation of the contact centre. The role is seen as an all-rounder as you will be responsible for delivering accurate forecasting, scheduling, real-time management, and reporting.Forecasting with precision: Use historical data, trends, and seasonal insights to sharpen our operations centre forecasts and drive smarter decisions.Partnering for impact: Work closely with business stakeholders to factor in upcoming campaigns, product launches, and regulatory changes-ensuring our forecasts stay ahead of the curve.Smart scheduling: Design and maintain agent schedules that strike the right balance between business needs, employee preferences, and compliance requirements.Real-time performance management: Keep a close eye on live contact centre activity, responding quickly to gaps by reallocating resources and adjusting schedules on the fly.Driving continuous improvement: Identify and implement opportunities to enhance our forecasting, scheduling, and reporting processes-because we're always looking to do better.
About youWe're looking for someone with previous Workforce Management systems experience and a demonstrated understanding of contact centre operations.Clear, confident communication: You know how to present complex information in a way that makes sense to stakeholders at all levels.Collaborative mindset: You thrive in cross-functional environments, working seamlessly with internal teams and external partners.Workforce planning expertise: You've got hands-on experience in forecasting, scheduling, and real-time management within a contact centre setting.Analytical strength: You're comfortable diving into complex datasets, spotting patterns, and solving problems with precision.
Our values guide how we work, make decisions and support each other.Can Do: We look for better ways of doing things and work together to deliver great outcomes.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.Our BenefitsWe know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper:Development: a full suite of development opportunities and a great team to learn fromRecognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiativesFlexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave optionsHealth and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!Referral Bonus: Earn $2000 for referring great people.
If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit .At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.

Who is Shift?

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.About the role:As a Client Onboarding Specialist (Internally known as Customer Solutions Specialist), you'll play a key role in supporting customers through the onboarding journey from application through to settlement ensuring a smooth and positive experience. You'll assess applications, make credit decisions within scorecard frameworks, and align Shift's products to meet customer needs.This is a solutions-driven role, where you'll work closely with business owners and brokers to identify the most suitable product, helping position Shift competitively in the market.Based in our North Sydney office, we offer hybrid work flexibility, with a minimum of three days in the office each week.

What you'll do:Assist business owners and brokers in identifying the most suitable product based on needs and circumstances with expert knowledge on Shift's products.Explain key features and benefits of Shift.Own the customer onboarding journey, including registration and compliance requirements for onboarding.Make credit decisions within authority levelsMaintain accurate records and systems.Answer inbound customer calls as part of a rotating roster within the team.Comply with lending guidelines and regulatory obligations.What you'll bring:Experience preferred in lending or sales role within financial services.Demonstrated ability to position products in a competitive marketProven track record of delivering high-quality customer service and meeting performance targets.Excellent communication skills - strong written and verbal communication, active listening.Relationship building with customers, brokers, and stakeholders.Technical systems knowledge (CRM, loan origination, onboarding platforms).Problem-solving to address immediate customer needs.High attention to detailKey benefits:Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.Flexible working environment - we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.Family support - industry leading 26 weeks paid parental leave.Purpose built spaces within our office - designed for collaboration, brainstorming, socialising, and focused work.Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, defence, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description We are seeking a detail-oriented Cost & Change Lead to support major infrastructure program's in Queensland. This role will be responsible for managing program budgets, cost control, and change governance across multiple workstreams.Role Responsibilities include:Assessment of contractor claims and variation analysisMaintain accurate cost reporting and trackingPrepare monthly cost reportingCoordination of change function and reporting Qualifications Minimum 10 years' experience in project controls, ideally within the rail or infrastructure sectorStrong knowledge of cost systems, change control processes, and financial forecastingAbility to interpret cost trends, manage contingencies, and provide actionable insightsExperience with SAP, Unifier, and PowerBI for integrated cost and change reportingSkilled in facilitating decision-making forums and advising on change procedures and approvalsAbility to integrate with governance, cost, and risk functions to ensure program-wide alignment Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.Please find out more about us at Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. Videos to Watch Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description Be part of a high-impact, client-side Project Controls Team that is working on a nationally significant Defence project in Adelaide. This team plays a critical role in shaping strategic delivery outcomes across a transformative portfolio. As part of the Project Controls team, you'll be at the forefront of driving excellence in program assurance and change control.We're looking for a dynamic and experienced Program/Project Change Controller/Manager to take ownership of the change control within the Project or Program Area.In this role, you will:Manage change control to the relevant Project or Program, including tracking, reporting and analysis of variations and emerging trends.Work within the newly established Change Control Team as part of the wider Project Controls Function, assisting in embedding newly formed Change processes and proceduresProvide strategic insights to the client by identifying key risks, opportunities and impacts arising from change activity.Coordinate integrated baseline management exercises throughout the program lifecycle.Be part of a high-performing team who are assessing all program change/variation requests, ensuring timely and robust impact assessments across cost, schedule and risk are completed by the relevant project teams.Develop internal capability through training, coaching and recruitment of subject matter experts.Collaborate closely with Project Control Leads, Cost Controllers, Planners, Project Directors, Sponsors, Commercial and Finance teams to ensure alignment and transparency.Support the delivery of programme controls maturity and efficiency improvements. Qualifications You'll bring:Australian Citizenship and the ability to obtain (or currently hold) an Australian Baseline Security Clearance OR be a UK Citizen with current UK clearance.Strong leadership and stakeholder engagement skills, with the ability to influence across PMO and delivery teams.Comprehensive understanding of change control, cost planning, scheduling and risk management principles.Experience working with multi-disciplinary teams to deliver integrated outcomes.Familiarity with project control systems such as Contruent (formerly Prism) is highly desirable.A relevant degree in Business, Engineering, Finance, Project Management or similar.Professional qualifications such as P30, Prince 2, MSP, APM PMQ, PPQ, CHPPM or equivalent.Experience with P3M frameworks and IT solutions for programme controls.Excellent communication and negotiation skills, with the ability to present complex issues clearly to senior stakeholders.A collaborative mindset and a passion for building capability and driving continuous improvement. Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.Please find out more about us at Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world's leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. About the Role We are seeking an organised, proactive, and people-focused Office Manager & HR Coordinator to support our Sydney office. This role is responsible for ensuring the smooth day-to-day operation of the office while acting as a local coordinator for HR and employee-related matters. You will serve as the primary point of contact for workplace operations, employee experience initiatives, and local HR support, partnering closely with our global HR, IT, Finance, and Operations teams. This is an ideal opportunity for someone who enjoys a varied role combining office management, administration, employee engagement, and HR coordination. Key Responsibilities Office Management & Administration • Manage the day-to-day operations of the Sydney office. • Liaise with building management and vendors regarding office maintenance, repairs, and facilities issues. • Maintain office supplies, pantry stock, and workplace amenities. • Coordinate office deliveries, mail, and administrative logistics. • Ensure meeting rooms and common areas remain organised and professional. • Support office budgeting and invoice processing as required. • Maintain office records and operational documentation. Employee Experience & Events • Coordinate team lunches, celebrations, and office events. • Organise social activities, employee engagement initiatives, and company-wide events. • Support visitors and provide a welcoming office environment. • Help foster a positive and collaborative workplace culture. IT & Workplace Coordination • Coordinate onboarding and offboarding logistics with the global IT team. • Facilitate laptop, monitor, and equipment setup for new employees. • Maintain local inventory of office equipment and assets. • Assist with workplace technology and access-related requests and coordinate resolution with IT. HR Coordination & Employee Support • Act as the first point of contact for local HR-related enquiries. • Coordinate with the global HR team on employee matters, policies, and communications. • Support payroll administration and liaise with payroll providers and Finance teams. • Assist with employee benefits administration and employee queries. • Coordinate onboarding and offboarding activities, including documentation and workplace setup. • Maintain employee records and confidential HR documentation. • Support local compliance, workplace policies, and HR initiatives as required. Skills & Experience Essential • Previous experience in Office Management, Workplace Coordination, HR Administration, or a similar role. • Strong organisational and administrative skills with exceptional attention to detail. • Excellent communication and stakeholder management skills. • Ability to work independently and manage multiple priorities. • Comfortable coordinating across HR, IT, Finance, and external vendors. • Proficiency with Microsoft Office and workplace productivity tools.

•Amenable to work only as Part-Time (2x a week onsite work). Must hold AU residency status. Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our Careers page to see our complete listings.

Looking to start your career in a professional office environment? This full-time Certificate III in Business Traineeship is a fantastic opportunity to gain valuable workplace experience while completing a nationally recognised qualification. Working within a busy Learning & Development team, you'll receive ongoing training and mentoring while developing practical administration, communication and organisational skills that will set you up for a long-term career in business, human resources or training administration. No previous office experience is required - just a positive attitude, willingness to learn and a strong attention to detail. About the Role As a Business Trainee, you'll provide administrative support to the Learning & Development team, helping to coordinate training programs and maintain accurate employee training records across the organisation. This is a varied role where you'll learn all aspects of business administration while working alongside experienced professionals. What You'll Learn Throughout your traineeship you'll gain experience in: Assisting with onboarding and induction administration Coordinating training bookings, venues and resources Preparing emails, training invitations and learner communications Maintaining employee training records and databases Updating Learning Management System (LMS) records Uploading learning materials and compliance training Monitoring mandatory training and licence expiry dates Maintaining training registers and documentation Supporting internal audits and compliance activities Preparing meeting agendas, presentations and meeting minutes Providing general administrative support to the Learning & Development team What's in it for You? Full-time paid employment while completing a Certificate III in Business Earn while you learn with no course fees Ongoing mentoring and support throughout your traineeship Develop valuable administration and customer service skills Gain experience within a professional corporate environment Build a strong foundation for a future career in Human Resources, Learning & Development or Business Administration Nationally recognised qualification upon completion We're Looking For Someone Who Is Eager to learn and build a career Well organised with good attention to detail Friendly with strong communication skills Reliable and motivated Comfortable using computers and learning new systems Able to manage their time and prioritise tasks A positive team player with a professional attitude Experience with Microsoft Office is beneficial but not essential, as training will be provided. Eligibility To be eligible for this traineeship you must: Be an Australian Citizen, Permanent Resident or hold appropriate working rights. Be committed to completing a Certificate III in Business. Be available to work full-time, Monday to Friday. Apply Today! If you're ready to gain a nationally recognised qualification while building valuable workplace experience with a supportive employer, we'd love to hear from you. Click Apply Now to begin your career through this exciting Certificate III in Business Traineeship.

About EDU EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: Australian Learning Group (ALG): VET provider for international students. Learn more about ALG .
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon . About the role The Sales (Student Recruitment) Manager plays a strategic role in achieving international enrolment goals for EDU's higher education entity, Ikon. Responsible for managing an active, top-tier agent partner network, this position ensures seamless cross-departmental operations with Admissions and Student Experience while proactively maintaining low provider risk ratings through rigorous visa risk management. Key Responsibilities Sales Management Own and deliver individual, regional and campus-specific international student recruitment/enrolment sales targets for EDU's higher education courses (Ikon), and work collaboratively with the team towards achievement of group targets Oversee the conversion of pipeline from enquiry/application to enrolment Drive sales programs and processes to increase sales conversion for the international market segment Focus on the conversion of pipeline from enquiry/application to enrolment Provide support to ensure that Education Agents provide accurate, timely and comprehensive advice and support to prospective students Accurately forecast sales results, working closely with the Head of International Student Recruitment and where applicable, with the General Manager, Future Students Assist in the development of marketing and promotional activities for the Institutions and Courses and assist Education Agents; Provide insights into market developments and related recruitment opportunities Account Management Manage and coordinate education agent partners including identification of new agents and establishment and maintenance of agreement and incentive arrangements Contribute to the agent marketing program, including marketing to and with agents Ensure agent management is conducted in accordance with relevant policies and regulatory requirements Problem-solving with agents and students as required Marketing Contribute to the development and implementation of EDU's (and Ikon's) strategic international student marketing and recruitment plan Evaluate and report on international market opportunities for EDU's HE product portfolio Be the expert for the state and regional international student market, ensuring EDU maximises opportunities for revenue growth in the segment Contribute to the development and execution of international student marketing campaigns, working closely with the EDU brand marketing teams Adhere to, monitor and report on budgets as required Compliance Ensure all practices remain aligned to relevant policies and regulatory requirements Participate in relevant industry and regulator workshops on compliance and regulation as required Participate in internal and external compliance and quality assurance activities as required Ensure students recruited via agents meet the Genuine Temporary Entrant and relevant student visa requirements Financial Assist the finance team as required in following up with agents and student concerning unpaid fees Education, Experience & Skills Tertiary qualification in relevant field, post graduate preferred Minimum 3 years' sales and marketing experience in international student recruitment, within higher education sector Knowledge of the Education Services for Overseas Students Act (2000) and its associated regulations, including National Code of Practice for Providers of Education and Training to Overseas Students 2018. Experience in developing and implementing marketing and sales plans, and in account management Proficiency in Microsoft Office365 and PRISMS Experience with Salesforce, HubSpot, or other CRM systems Cross cultural awareness Excellent written and oral communication Excellent interpersonal skills with the ability to work autonomously and in a team Positive attitude, results-focused, and strong attention to detail Why Join us? A supportive team - When you work with us, you're not just a team member-your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect. Career progression - Here, you'll find an environment where your ideas matter, your growth is prioritized, and you're empowered to do your best work-because when we succeed, we do it together A positive and fun work environment- Work should be more than just a job-it should be an experience you enjoy! Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast? Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages. Next Steps Apply online or send your resume and cover letter to . Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified. We look forward to receiving your application and potentially welcoming you to our team!