Description
We're looking for a customer-focused Support Analyst (Level 2 Service Desk) to join our Technology Services team in Melbourne on a permanent basis. As part of a collaborative and high-performing team, you'll provide technical support across our APAC offices, helping colleagues stay connected, productive and supported through a broad range of technologies and applications. This is an excellent opportunity for an IT support professional looking to further develop their technical skills in a professional services environment. The role As a Support Analyst, you'll be responsible for delivering high-quality technical support across hardware, software, networking and cloud-based technologies. Working closely with colleagues across the business, you'll troubleshoot issues, resolve service requests and contribute to a seamless end-user experience. Key responsibilities include: Providing Level 2 technical support to users across multiple locations Troubleshooting hardware, software, networking, VPN and mobile device issues Managing incidents and service requests within agreed service levels Supporting Microsoft 365, Windows environments, Active Directory and user access requests Escalating complex issues to specialist teams where required Assisting with device deployments, upgrades and onboarding activities Maintaining documentation and knowledge base articles Contributing to process improvements and enhancing the user experience About You You'll be an experienced Service Desk or IT Support professional who enjoys solving problems, working collaboratively and delivering outstanding customer service. You'll bring: Previous experience in an IT Support, Service Desk or Help Desk role At least two years' experience supporting Microsoft Windows, Microsoft 365, remote access technologies and mobile devices Experience within a corporate or professional services environment Strong troubleshooting and analytical skills Excellent communication and stakeholder management skills A customer-first approach and commitment to service excellence An IT-related qualification or equivalent industry experience A proactive attitude, willingness to learn and genuine passion for technology Full working rights in Australia Highly regarded: Previous law firm or professional service experience Exposure to ITIL frameworks and service management best practice. Applications To be considered for this opportunity, you must have unrestricted working rights in Australia and be available to work full-time, five days per week between 8:00 am and 6:00 pm. Agencies: This role is being managed directly by the Talent Acquisition team. We are not currently accepting applications or candidate submissions from recruitment agencies. Should our requirements change, we will reach out to our preferred agency partners directly. Why join Pinsent Masons? We have a global reach and a local feel. With 31 offices and 1500 lawyers operating across Asia Pacific, Europe, Africa and the Middle East, you'll be exposed to domestic, international and multi-jurisdictional high-profile work, yet be in an office where everyone knows your name. We do things a bit differently. Legal services are at the core of our business; however, we have diversified into other areas providing complimentary services to clients through offerings like Brook Graham and Vario flexible services. We like to be flexible. Our firm is professional but also relaxed, you can dress for your day and in your own style. We also promote practices that support wellbeing, mental wellness and work/life balance so that everyone can thrive at work and at home. We're lots of fun and very inclusive. Proud of our leading reputation for diversity and inclusion, we have created an open environment where everyone can bring their whole selves to work. You'll also have plenty of opportunities to participate in, and even run, social activities, diversity and inclusion networks, and charitable initiatives.
Diversity and Inclusion
At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.

Support business-critical apps for members nationally Work from our Pitt St office with world-class facilities on site Free gym membership for you and your buddy, plus discounted PT In a nutshell Ensure the smooth operation and support of our organisation's applications and software systems, while enhancing the overall efficiency and effectiveness of our IT services A day in the life Reporting to Head of IT You'll support Australia with first level technical support for end users experiencing application-related issues You'll collaborate with cross functional teams, including developers, system administrators and business stakeholders to diagnose and resolve complex technical problems You'll monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service You'll manage and prioritise support requests through a ticketing system, ensuring accurate documentation and timely resolution You'll assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance. You'll contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes. You'll collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management. You'll participate in on-call rotations to provide after-hours support when necessary To land this gig and your ongoing mindset You have 1-3 years of aligned experience or a relevant qual (Bachelor's degree in computer science, information technology) You have strong knowledge of software applications, web applications (.net), operating systems, and database systems You have experience with Microsoft SQL Server. You may have an IT certification and are familiar with scripting languages. A+ for you. You have experience with ticketing systems like Freshdesk, Service Now, BMS required and IT service management practices You're cool under pressure when it comes to trouble shooting technical issues, analysing logs and diagnosing problems. You are people-focused. You're warm, honest and genuine. You get a kick out of helping others and solving system issues to create seamless IT experiences for people. You are self-assured. You listen intently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to prioritise issues and manage multiple problems at once What success looks like Be Yourself - be who you really are Go Together - work together as one team Work Hard - jump in and get your hands dirty Dream Big - reach for the sky And the additional key result areas for you Employee Experience - provide IT support to users in a way that maximises employee engagement Member Experience - champion the help desk experience in a way that maximises our love levels Financial Performance - maintain systems at peak performance and within budget What we offer you One of the world's most recognised and exciting brands A culture that's all about changing people's lives for the better through wellness A free membership for you (and your buddy) to workout at our clubs Discounted personal training Special deals with our retail and service partners Work/life balance with flexible options Paid parental leave to spend time with your new little human Regular personal and professional and development Confidential 24-hour support via our employee assistance program Standing desk? Got it. Wellness sitting ball? Got it. What more do you want, fresh fruit every day? Consider it done. Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

About NetwealthNetwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.The Opportunity - Melbourne or Sydney
As one of Australia's leading wealth management and FinTech businesses, we're known for challenging convention, delivering exceptional technology, and creating better outcomes for advisers and investors. Behind that success is a commitment to strong governance, robust oversight, and making investment decisions that put client outcomes first.We're looking for a Senior Investment Analyst, Operational Due Diligence to join our Investment Governance team on a nine month fixed term contract. This is a unique opportunity to play a critical role in assessing the operational strength, governance frameworks and risk management practices of the responsible entities, custodians, investment managers and investment products available on the Netwealth platform.Working closely with the General Manager, Investment Governance, you'll contribute to the governance framework that supports one of Australia's leading investment platforms, helping ensure the investment managers and products available to clients continue to meet Netwealth's high standards.Key ResponsibilitiesYou'll conduct operational due diligence assessments across a broad range of investment structures, including traditional, alternative and unlisted investment strategies. You'll evaluate governance arrangements, operational capabilities and risk management frameworks, providing independent insights and recommendations that support sound investment oversight.You'll maintain ongoing monitoring of responsible entities, custodians and investment managers, identifying material operational changes, emerging risks and areas requiring further review. You'll prepare high quality due diligence reports and governance papers for senior stakeholders, investment committees and Boards, helping drive informed decision making across the business.You'll also support Netwealth's compliance with relevant ASIC and APRA requirements, including CPS 230, SPS 530 and RG 259, while participating in manager meetings, operational reviews and onsite assessments. Through your work, you'll help strengthen governance outcomes and protect the interests of the clients who entrust their investments to our platform.About You
You're an experienced investment governance, operational due diligence or operational risk professional who enjoys understanding how investment managers and responsible entities operate behind the scenes.You bring a strong analytical mindset, sound judgement and a structured approach to assessing risk. You're confident engaging with senior stakeholders, asking the right questions and translating complex operational information into clear recommendations and actionable insights.Your ExperienceTertiary qualifications in Finance, Commerce, Law or a related discipline. CFA or CAIA qualifications will be highly regardedA minimum of 7 years' experience in investment due diligence, investment research, operational risk or investment governanceA strong understanding of responsible entities, custodians, investment managers, governance frameworks and operational risk management practicesSound knowledge of the ASIC and APRA regulatory environment relevant to investment managers, responsible entities and platform operatorsExperience preparing reports, recommendations and governance papers for senior stakeholders, investment committees and BoardsExcellent written, verbal and stakeholder engagement skills, with the ability to assess complex operational environments and conduct detailed reviewsLife At NetwealthAt Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we're committed to supporting you at every stage of life because when you thrive, so do we.We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you're in, you'll enjoy working from one of our modern, thoughtfully designed spaces across Australia - including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you'll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.We offer benefits designed for your wellbeing and personal development, including;Family-friendly support: Paid parental leave and a fully funded school holiday programWellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing servicesA vibrant culture: social events, trivia nights, and corporate sportsEmployee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers GroupCommunity Impact: Paid volunteering and our Netwealth Impact GroupWe're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.Need adjustments during the recruitment process? Contact us at Apply now and help us shape a brighter financial future!

Desktop Support Engineer Permanent Role SydneyYour new company
A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.
What you'll need to succeed
Experience providing Level 1/2 desktop support within a Windows environmentKnowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologiesExperience using ITSM platforms such as ServiceNow or similar ticketing systemsUnderstanding of Microsoft 365 technologies and end-user support best practicesKnowledge of VoIP, mobile, and internet technologiesExposure to networking equipment including switches, routers, and patch panelsExperience supporting Audio Visual (AV) and meeting room technologiesFamiliarity with ITIL processes and Change Management principlesStrong troubleshooting, communication, and customer service skillsAbility to manage competing priorities and provide exceptional user support
What you'll get in return
Permanent opportunity with a highly regarded global organisationExposure to modern technologies and enterprise-scale IT environmentsCollaborative and supportive team cultureCareer development and ongoing learning opportunitiesOpportunity to work in a client-facing support environment where service excellence is highly valuedCompetitive salary and employee benefits packageFlexible and inclusive workplace culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Description
Brief Job Description: The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow. Responsibilities: Coordination with the planning team to schedule production dates. Communication with customers and process partners regarding order status, changes to schedule or issues to resolve. Proactive management of customer needs through communication and problem resolution. Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued. Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs. Participates and gives input in process improvement activities utilizing the Vertiv Operating System Completes tasks as assigned to support Sales Offices Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value. Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders. Supervises current projects and coordinate with team members to keep workflow on track. Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored. Assist with all internal and external audit requests Requirements: Minimum Job Qualifications: Minimum of 3 years of customer service experience Excellent customer service skills Professional communication skills, both written and verbal Excellent organizational, analytical, and interpersonal skills Detail-oriented MS Office proficient Ability to work and multi-task in a fast-paced environment Preferred Qualifications: Previous customer service or technical experience Oracle ERP experience desired Physical Requirements: No Special Physical Requirements Environmental Demands: N/A Travel Time Required: N/A

Exciting opportunity to work with a Federal Client Flexibility of working in Hybrid role Long Term Role: Salesforce Application Support Hybrid Opportunity 12 Months Long ContractLocation: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office)

Key ResponsibilitiesProvide Level 2 application support and resolve complex Salesforce incidents.Mentor junior team members and manage critical incidents.Apply ITIL practices for incident, request, and service management.Coordinate releases, UAT/BVT, change management, and CAB activities.Analyse data and identify trends/root causes using Excel.Manage internal and external stakeholders and communicate technical issues effectively.Essential SkillsSalesforce Admin certification: ADM211 or minimum ADM201.7+ years' experience within the Salesforce ecosystem.Hands-on team management experience in an enterprise Salesforce environment.Strong service delivery and stakeholder management experience.Experience with Salesforce Vlocity, Service Cloud, Einstein Analytics and/or Health Cloud.Experience using GitLab for Salesforce deployments.Strong troubleshooting, ITIL, and Excel reporting skills.DesirableITIL Foundation certification.Jira and Confluence experience.Good understanding of Agile/Scrum methodologies.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If you're interested in this role send your updated CV at
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!What you need to do now

Senior BA opportunity working on an in-flight Open Banking/CDR remediation programYour new company
Join a well-established financial services organisation delivering an important regulatory remediation program within its Open Banking and Consumer Data Right (CDR) environment. This is an opportunity to join an experienced team on an initiative that is already well progressed and moving through delivery.
Your new role
As the Senior Business Analyst, you will join an in-flight Open Banking/CDR remediation program focused on addressing identified defects and ensuring the appropriate regulatory, business and technology requirements are in place.High-level business requirements have already been developed, with walkthroughs underway with Technology. You will be responsible for quickly getting across the existing work, refining and managing requirements, maintaining traceability and working closely with technology, integration, vendor and business stakeholders to continue driving the program forward.
What you'll need to succeed
Strong Senior Business Analyst experience within financial services or bankingPrevious Open Banking / Consumer Data Right (CDR) experienceExperience working on regulatory remediation initiativesStrong requirements gathering, documentation and requirements traceability skillsExperience working closely with Technology teamsExposure to APIs, integrations and third-party vendorsStrong stakeholder management and communication skillsThe ability to step into an existing program, quickly understand work completed to date and hit the ground running
What you'll get in return
This is a 12-month fixed-term contract offering a salary of $160,000 to $170,000 + superannuation. You'll have the opportunity to work on a key regulatory initiative within an established financial services environment and play an important role in taking the program through its next stage of delivery.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Why You'll Love This Role
We're partnering with a well-known Brisbane financial services brand to locate a Business and Reporting Analyst for a large operations division.
The salary offered sits between $115-$120k package
This is a role for someone who enjoys and E2E role and getting under the hood. You'll be the go-to person for operations and somone who understands how data and reporting work behind the scenes. When something breaks or slows down, you'll find out why and manage the E2E process, and contribute to smarter ways to automate the work.
The team is also moving to a modern cloud platform, so you'll get to be part of that change and build your skills along the way.

What you'll be doing
Improving the speed and reliability of existing processes
Reviewing and understanding existing SQL code, and explaining it in plain terms - advanced SQL required.
Investigating and fixing issues when reports or data don't look right from a technology and business stand-point
Automating manual tasks so the team can focus on developing meaningful reports
Using AI coding tools such as GitHub Copilot to work faster and smarter
Working with business stakeholders to turn their questions into useful reports

About you
A curious, problem-solving mindset and attention to detail
Strong business and operations engagement and mindset to problem solve and add value
Experience with reporting tools such as Power BI (highly regarded)
Good communication skills and a team-first attitude

Why apply?
A supportive team that values new ideas and continuous improvement
The chance to work with modern tools, including AI, and grow your career
A stable, well-known brand with plenty of variety in the work
Ready to find out more?

Click Apply to send through your CV. For a confidential chat, contact Julie at Ethos BeathChapman on or .

Analyst - Exposure Management & Rebalancing Location: Sydney (Hybrid) Employment Type: 6 month day rate contract The Opportunity We're partnering with a leading Australian financial services organisation seeking an experienced Analyst - Exposure Management & Rebalancing to support a significant investment transformation initiative. This role will play a key part in shaping the future operating model for exposure management and portfolio rebalancing, working closely with Investment, Operations, Technology and Change teams. You'll be responsible for understanding existing investment processes, identifying business impacts and designing future-state operating models to support the implementation of new investment capabilities. Key Responsibilities Analyse and document current-state investment processes across multiple teams and functions. Support the design and implementation of future-state operating models for exposure management and portfolio rebalancing. Identify and assess business impacts arising from changes to investment processes, systems and operating procedures. Develop detailed process maps, operating model documentation, impact assessments and implementation plans. Work closely with Investment, Operations, Technology and project stakeholders to understand requirements and identify dependencies. Support the development of business cases and recommendations for proposed operating model changes. Prepare change management plans, stakeholder communications, training materials and business readiness activities. Present findings, recommendations and proposed changes to senior stakeholders to support decision-making and executive approval. About You Strong experience within investment management, asset management, or investment operations is essential. Proven experience in business analysis, investment transformation, process improvement or operating model design. Demonstrated ability to analyse current-state processes and develop practical future-state operating models. Experience conducting business impact assessments and supporting the implementation of operational change. Strong understanding of investment processes, workflows and the interaction between Investment, Operations and Technology teams. Exposure to portfolio management, exposure management, rebalancing or investment platforms would be highly regarded. Experience developing process maps, change communications, stakeholder presentations and training documentation. Confident engaging with senior stakeholders and presenting complex information clearly.

Good Finance knowledge (Derivatives, Capital Markets and Equities)Excellent written and oral communication skillsIntermediate knowledge of MS Office/ExcelIntermediate Analytical skillsWillingness to work in rotational shiftsWillingness to work in Ghatkopar / Airoli Strong organizational skills; able to prioritize tasks, juggle multiple projects and follow through.
Ability to work under pressure and deliver under tight deadlines.
Excellent written and oral communication skills.Demo Data

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:
Windows 7/10
MS Office 2010 - 2016 and custom applications
Outlook Exchange 2010 - 2016
Lync / Skype for Business 2010 - 2016
Thin Client / Virtual Machine environment
Banking / Finance experience preferred
Trade Floor experience preferred
Printers and other peripherals
Smart device support
VOIP and Telephony
Audio Visual support
Active Directory
ServiceNow
Data Centre

Key responsibilities Provide great customer service
Resolve technical issues and escalate when required
Manage Desktop tickets
Deploy desktops, laptops and peripheral devices
Banking / Finance background preferred
Data Centre knowledge encouraged

Full Job Description We're on a mission to redesign the way we all connect, and fundamentally change the nature of telecommunication products and services in Australia, and across the region. The work we do empowers the lives of millions of people around the world. Together, we're creating a bold, new Telstra that will continue to lead the market both now and into the future. At Telstra, what you do matters. We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive wherever in Australia that may be. Our Strategy & Finance team In Strategy & Finance, we set our company's shared strategic vision and facilitate long-term strategic planning and resource allocation. Our team also provide commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks. Weve recently gone Agile in Strategy & Finance so that we can better prioritise our work, flow the right resources to that work, develop our people and ultimately support our business stakeholders to deliver better outcomes for our customers and our shareholders. This role sits within our Financial Management Chapter Area, a 350 strong global team of financial professionals who provide business partnering and FP&A services to missions across the organisation The role with us The Finance Analyst will be an integral and high exposure role within the Cost Strategy and Performance team, youll be supporting team members and senior management with financial planning and analysis through developing modelling for short- and long-term strategies, as well as key performance indicators to achieve business initiatives and financial planning objectives. Further responsibilities include, supporting team members with the completion of month-end activities including P&L and balance sheet management, posting of manual adjustments and preparation of reporting packs, ensuring output is of an excellent standard. Key stakeholders: financial business partners, business operation managers, central finance teams (investment accounting, product profitability, corporate planning) Key responsibilities Monthly flash performance reporting to the executive team, input and coordination of the corporate-wide monthly business performance review and internal business performance materials, coordination of the year end close activities (GMQ, BSR and close requirements), supporting balance sheet and cash flow activities and forecast requirements, coordination of peels, managing corporate queries and developing cross finance stakeholder relationships. Support team members and senior management with financial analysis and modelling to develop short- and long-term strategies, as well as key performance indicators to achieve business initiatives and financial planning objectives Leverage your technical expertise and critical thinking skills to generate meaningful insights and recommendations when inputting into business case and commercial activity Participate in sessions with interdepartmental stakeholders, contributing quality financial analysis and timely advice to various business groups aligned to strategic financial objectives Take accountability for assigned work tasks, working independently when contributing to core activities such as the preparation of periodic management reporting and financial results for assigned business areas Support team members with the completion of month-end activities including: P&L and balance sheet management, posting of manual adjustments and preparation of reporting packs, ensuring output is of an excellent standard About you To be successful in the role, you'll bring skills and experience in: Completed CA or CPA qualification or equivalent. Extensive experience in financial analysis, forecasting and business partnering. Someone who will wade into the complexity and who sees problems as opportunities. Strong analytical skills with the ability to take a problem statement and work autonomously to build a course of action, undertake analysis across both financial and operational drivers and then prepare recommended actions for senior stakeholders. Experience across P&L, balance sheet and cash flow. Excellent written and verbal communication skills which can be applied to a range of different stakeholders. You have a passion for numbers and improving financial performance. A future leader. You may not be there yet but have an intent to learn and an ambition to grow.
Soft skills: Proactive and curious Organised and keen eye for details Continuous improvement mindset Systematic and process orientated Proven ability to curate the story behind the numbers Skilled in Excel and PowerPoint (seeks to increase efficiency) If this opportunity sounds like a perfect fit for you, we'd encourage you to apply! This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

Description
The opportunityAs a Financial Analyst - Working Capital & Cash, you will support the development, implementation, and continuous improvement of cash and working capital reporting, forecasting, and controls across the Energy & Utilities business. Working closely with finance teams, treasury, shared services, and operational stakeholders, you will provide valuable insights that help optimise cash performance and support strategic decision-making. What you'll do Deliver daily, weekly, and monthly cash, working capital, and CAPEX reporting, forecasting, and analysis. Monitor cash inflows, outflows, debtor balances, work in progress, and other key working capital metrics across multiple business units and contracts. Partner with business unit finance teams to identify trends, risks, and opportunities and improve cash management practices. Support treasury reporting requirements, including 12-week cash forecasts and participation in weekly cash review processes. Drive continuous improvement initiatives by developing reporting tools, controls, and analytical solutions that improve data quality, efficiency, and business performance. What we offer Opportunity to contribute to a high-performing finance function within a large and complex business. Exposure to working capital management, treasury processes, forecasting, and commercial finance activities. Collaborative environment where you can build relationships across finance, operations, treasury, and shared services teams. Ongoing opportunities to develop your technical, analytical, and commercial skills. What we're looking for Tertiary qualification in Accounting, Commerce, or a related discipline. Experience in accounting, treasury, business analysis, or commercial finance within a medium to large organisation. Strong analytical capability with advanced Excel skills and experience working with ERP and reporting systems. Ability to interpret large volumes of financial and transactional data and translate findings into meaningful business insights. Excellent stakeholder engagement, communication, relationship-building, and problem-solving skills. Desirable Working towards or holding a CA, CPA, or equivalent qualification. Experience with cash flow, working capital, or CAPEX reporting and forecasting. About Energy & UtilitiesDowner's Energy & Utilities business delivers integrated services across the utility lifecycle, supporting customers in the design, construction, maintenance, and operation of critical infrastructure. Our teams work together to deliver safe, reliable, and sustainable outcomes for the communities we serve. How to applyIf you're a proactive and commercially focused finance professional looking to make an impact through cash and working capital performance, we'd love to hear from you. Submit your application online and include a current resume outlining your experience and suitability for the role.

What's the role? As the Commercial Finance Analyst, you will support the Finance Manager through the execution and delivery of efficient, standardised, and high-impact reporting, planning, and analysis delivering sharp financial intelligence that fuels bold, data-backed decisions and unlocks future growth for the Client Partnership Division. You will be working right at the heart of the action, you will actively partner with business leaders to align operations with overarching strategy and supercharge long-term profitability!

Responsibilities
Create, consolidate, prepare, and own the initial budget, monthly financial results, and quarterly forecasts across all revenue and expenditure lines.Partner with key stakeholders to drive sound commercial decisions and collaboratively implement strategic process and efficiency improvements.Deliver high-quality, robust reporting to key stakeholders, combining financial and non-financial metrics with a focus on surfacing market trends and lag indicators.Analyse business performance trends and underlying drivers to explain variances between actual results, budgets, and forecasts.Continuously monitor ongoing financial performance to proactively identify, evaluate, and manage potential risks and opportunities.Develop actionable recommendations to enhance portfolio budget management while continuously identifying and implementing operational efficiencies. Who are you? You have 3+ years of experience in a similar role and CA/CPA qualified.You have strong commercial mindset and accounting competency with demonstrated expertise in revenue and cost management.You're skilled in business case development and advanced financial modeling.You're a strategic thinker and self-starter who applies a practical, commercial approach to business opportunities.You have exceptional analytical, communication, and stakeholder management abilities with a proven knack for partnering and influencing.You're highly resilient with the proven capability to manage and deliver on competing deadlines. Why News Corp Australia Join a culture where innovation is our operating rhythm. You'll work on a diverse portfolio of Australia's most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.Our benefits include:Exclusively ours - Access to publications and products from across the News Corp familyPerks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefitsHealth & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.Financial wellbeing - Support on making the most of your moneyIn addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your careerGiving back - Make a difference to our communities through volunteer opportunities and company-organised charity drivesWorkplace Inclusion and facilities - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms Who are we? News Corp Australia is the nation's most influential media organisation, operating more than 150 household-name brands across print, digital and multimedia. We lead the way in travel, fashion, food, health, homes and lifestyle, and we are the largest publisher across print and digital, reaching more than 16 million Australians each month. What's next? Apply now or for more information on careers at News Corp Australia visit Our Commitment to Diversity, Equity and InclusionDiversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here . In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit under the section. Category: Finance and Strategy

Seeking an experienced Financial Analyst who is eager to take the next step in their consultancy career. Financial Analyst
Your new company
Hays is partnering with a consultancy delivering critical projects across the Defence sector. Due to continued growth, we are seeking experienced Financial Analysts to support a range of complex and high-profile programs.This role will suit finance professionals who enjoy working closely with project teams, providing commercial insight, financial analysis, forecasting, budgeting and strategic advice within a fast-paced environment.
Your new role
Experience in financial analysis, management accounting or project financeStrong budgeting, forecasting and analytical capabilitiesExcellent stakeholder engagement and communication skillsAdvanced Excel and financial modelling skillsDefence, Federal Government or consulting experience will be highly regardedPreffered candidate will have a current NV1 security clearanceWhat you'll need to succeed
Experience in financial analysis, management accounting or project financeStrong budgeting, forecasting and analytical capabilitiesExcellent stakeholder engagement and communication skillsAdvanced Excel and financial modelling skillsDefence, Federal Government or consulting experience will be highly regardedAustralian Citizenship and eligibility to obtain a security clearance may be requiredWhat you'll get in return
Opportunity to work on nationally significant programsExposure to complex and interesting project environmentsCollaborative consulting cultureCompetitive remuneration and long-term career opportunitiesWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Geoff now or e: .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Geoff Symons
Manager Accountancy & Finance

Hays Specialist Recruitment

Service Desk Analyst NSW Government 6-Month Contract SydneyYour new company
You will be joining a well-established NSW Government organisation that provides essential services to the community. You will work within a collaborative ICT team focused on delivering reliable technology services and high-quality support to users across the organisation.
Your new roleAs a Service Desk Analyst, you will provide first-line IT support to users both face-to-face and remotely.You will be responsible for resolving incidents and service requests within agreed SLAs, troubleshooting hardware and software issues, and ensuring users have access to appropriately configured laptops, applications and IT equipment.
Key responsibilities will include:Providing responsive Level 1 Service Desk support both in person and remotely.Diagnosing and resolving hardware, software, Windows and connectivity issues.Logging, updating, managing and closing incidents and service requests within the ticketing system.Managing tickets in accordance with established SLAs and escalation procedures.Building, configuring and testing laptops in line with Standard Operating Environment (SOE) requirements.Installing and maintaining standard user equipment, applications and IT tools.Supporting Windows 11 and associated end-user technologies.Managing user access in accordance with ICT policies and security requirements.Provisioning, collecting and replacing laptops and other ICT equipment.Maintaining accurate ICT asset and inventory records.Supporting remote users with connectivity and access issues.Escalating complex incidents to appropriate ICT teams.Assisting with technology deployments, rollouts and testing activities.What you'll need to succeedTo be successful in this role, you will have:Previous experience in a Service Desk, Help Desk, Desktop Support, ICT Support or IT Support role.Strong knowledge of Windows operating systems, particularly Windows 11.Experience troubleshooting end-user hardware and software issues.Experience building, configuring or deploying laptops and end-user devices.Experience using Service Desk/ticketing systems.Good understanding of incident management, service requests and escalation processes.Knowledge of SOE environments.Strong communication and customer service skills.Ability to communicate technical information to non-technical users.Ability to manage competing priorities while meeting agreed SLAs.Relevant IT qualifications and/or IT service delivery experience.ITIL accreditation or willingness to obtain it.Previous experience within NSW Government/public sector environments, ICT asset management, user access management, remote support or technology rollouts will be highly regarded.
What you'll get in return
A 6-month contract based in Sydney.Opportunity to gain further experience within a NSW Government environment.Hands-on exposure to Service Desk operations, Windows 11, SOE and end-user technology.Collaborative and customer-focused ICT environment.Opportunity to develop your technical support and IT service delivery experience.What you need to do now
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