AO8 Manager, Privacy and complaints

Job Description

Robert Walters have partnered with one of our State Government clients who is looking for an experienced Manager, Privacy and Complaints to join their Strategy and Governance team (S&G). In this role, you will manage a team responsible for the privacy and complaints management function of the department. Your team will continue coordinating and delivering this department's key government responsibilities, accountabilities, and processes including privacy, right to information, and administrative assess coordination, as well as the entire complaints, risk, compliance, and portfolio management system. Key Responsibilities: Manage privacy and complaints team members within the Compliance Systems and Governance team, in accordance with contemporary Human Resources principles and practices. Manage and advise on the ongoing improvement of this department’s comprehensive privacy and complaints management framework, ensuring appropriate accountabilities and a robust operational structure to meet key legislative obligations. Monitor the complaints management system on behalf of this department. Analyze complaints information to identify any trends or systemic issues requiring management action. Liaise with key stakeholders to ensure appropriate actions are identified and taken in line with operational procedures. Take responsibility for the preparation and review of complex and sensitive complaints, administrative release of information, right to information, and information privacy requests. Liaise with senior internal stakeholders to review complaint responses and contribute to the identification of appropriate actions arising. Use research, analytical, and drafting skills to prepare and review complex policy, procedures, reports, briefing notes, submissions, presentations, project plans, business cases, complaint responses, and associated materials. Review and evaluate organizational outcomes arising from the complaints and privacy functions to develop effective business processes aligned to strategic direction and key performance objectives. Lead the development and delivery of training for department staff on complaints management, information privacy, and right to information. Prepare complex and sophisticated reports, submissions, briefings, correspondence, and other material for consideration. Lead or contribute to other projects in Strategy and Governance. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply, please click apply or contact Amee Sherrin on 07 3032 2224 or for a confidential discussion. About the Job Contract Type: TEMPORARYSpecialism: GovernmentFocus: Compliance and RegulationIndustry: Public Sector and GovernmentSalary: AUD142,759 - AUD150,873 per annum + SuperWorkplace Type: HybridExperience Level: Senior ManagementLocation: Brisbane CBDJob Reference: 2040700/001Date posted: 7 March 2025Consultant: Amee Sherrin Come join our global team of creative thinkers, problem solvers, and game changers. We offer accelerated career progression, a dynamic culture, and expert training. #J-18808-Ljbffr