ASO3 - Service Desk Officer

Job Description

South Australia Police Job reference: 656237Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to EveryoneOngoing full-time vacancy. The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services. The Customer Service Branch is part of the Operational Services stream and provides a range of services to assist all SAPOL staff effectively undertake their role. The Branch provides an efficient customer interface, ensuring users' problems are resolved, or assigned to the appropriate area within IS&T for resolution. The Branch provides equipment such as computers, radios, and other devices to SAPOL. The Branch provides support to users of operational applications and technology. The Service Desk Officer is accountable for the provision of effective first-level ICT advice and support to all areas of SAPOL, providing a customer-centric function to support end users to effectively utilize technology to undertake their role. Special Conditions The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check. The incumbent may be assigned to other duties at this remuneration level or equivalent. Some intrastate and interstate travel may be required. The IS&T facilities being supported are in use 24 hours a day, 7 days a week, therefore some out of hours work may be required from time to time. The incumbent is required to participate in SAPOL’s iEngage program. Salary ASO3 - $67,589 - $72,033 per annum.Enquiries John Brake08 7221 4151 Application Instructions All applications must be submitted online.Applicants must submit a covering letter (two pages) addressing the essential minimum requirements of the role outlined in the Position Information Document, a current resume and the contact information of three referees including your current line manager.Applicants external to SAPOL must complete an RF2099 Pre-Employment Declaration Form and submit this with their application.South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application. Applications close: 25/03/2025 5:00 PMFlexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. #J-18808-Ljbffr