Service Desk Officer
Bridge IT Engineering is seeking Service Desk Officer to work for our large Queensland Government client. Role Duties Experience... more info
Officer, Service Desk
Salary:
60.00 - 80.00
Posted:
13-03-2025
Category:
General HR
Perth,
Job Description
3-month contract with potential for extension 8/6 roster - Perth-based Great team and culture A great opportunity to provide technical expertise to the ICT team.Your new company Opportunity to work for a dynamic team within the mining industry.Your new role As a Service Desk Officer, you will be the first point of contact for IT support within our organisation. Your role is crucial in ensuring smooth and efficient IT operations, enabling the team to focus on their core responsibilities.Key Responsibilities Provide first-level support for IT-related issues and requests. Troubleshoot and resolve hardware, software, and network problems. Maintain and update IT documentation and knowledge base. Assist in the setup and configuration of IT equipment. Monitor and manage service desk tickets to ensure timely resolution. Collaborate with other IT team members to escalate and resolve complex issues. Provide excellent customer service and support to all employees. What you'll need to succeed Proven experience in a service desk or IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic IT infrastructure. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. What you'll get in return 3-month contract with a high likelihood of extension. 8/6 roster - Perth-based. Dynamic and supportive team. Exposure to a wide range of tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Seniority level Entry level Employment type Full-time Job function Information Technology Industries Mining #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 13-03-2025
Category: General HR
Perth,
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