Administration Officers - Front Reception/Appointment Management/Day Procedure Unit

Job Description

Administration Officers - Front Reception/Appointment Management/Day Procedure Unit Apply now Job no: 502354Work type: Casual, Fixed Term, PermanentLocation: South BrisbaneCategories: Administration About the role Mater Health Brisbane is currently seeking multiple experienced Administration Officers to work within our Ambulatory and Outpatients Department. We are recruiting for various teams at our South Brisbane Campus. These roles will be Administration Officers (MCA2) vacancies across both maximum term and permanent opportunities. We are seeking to fill vacancies across the following departments: Appointment Management – maximum term, full time until 21st March 2026 Appointment Management – maximum term, full time until 30th November 2025 Day Procedure Unit – casual Front Reception – maximum term, full time 6 months Front Reception – permanent full time What you’ll be doing (duties listed include all vacancies, specifics will be advised at interview): Providing Exceptional Customer Service to patients and clients Providing administrative support to clinical and medical staff Provide administrative assistance to other senior staff and others as requested Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined Maintaining and meeting multiple KPI’s daily Outbound calling to patients to update their demographics, confirm attendance, and address any queries Focus on improving patient engagement and implementing strategies to increase response rates for outbound communications Cross-training in front of house DPU or Endoscopy roles to provide variety and assist with shift coverage Processing patient admissions, transfers and discharges and the preparation of clinical forms Maintain a high level of discretion and confidentiality, complying with administration and financial policy and procedures, maintaining accurate, current and accessible files, including maintenance of records of relevant meetings and discussions Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of the senior management Provide administrative assistance to other senior staff and others as requested About you The successful candidate will be hard working, enthusiastic and able to show initiative. You will be approachable with a mature and confident attitude, have the ability to work independently as well as within a multidisciplinary team. To be considered for this position, you must: Be available to attend our Interview Assessment Centre Wednesday 12th March 2025 Experienced in providing medical administration support Highly developed time management and organisational skills Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems) Excellent customer service and interpersonal communication skills Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment Ability to be available for all shifts across a 5-day working week between the hours of 6:00am to 6:00pm Advanced IT skills in the Microsoft Office Suite, particularly Excel A positive attitude and approach to work with a commitment to excellent service and accuracy Applications close on Sunday 2nd March 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW! Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. #J-18808-Ljbffr