Administration & Returns Team Leader

Job Description

The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. JB Hi-Fi Group is the perfect place to power your career , and we’re excited to hear from you. Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands and Doing Good workplace giving programs have raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description As the Administration & Returns Team Leader, you will be responsible for providing leadership to the Home Delivery Centre (HDC) Administration & Return teams in support of all administration and returns related tasks as relevant to the servicing of Customer, Store and Support Office needs. Key Accountabilities will include, but are not limited to: Providing leadership and executing effective and compliant administration processes and tasks for the HDC, including inbound customer/store service, stock receipting/invoice management, store replenishment coordination, site consumables and customer collections oversight. Providing complete management oversight of site based Bulky Goods Returns related routines, processes and systems, ensuring team performance and compliance against expected standards to meet site objectives as relevant to financial (e.g., stock, financial loss) and customer related (e.g., prompt and compliant faulty good resolutions). Ensuring all Administration and Return activities on site meet company and legislative requirements, with emphasis on safe work practices, hazard and incident reporting. Supporting HDC labour management objectives through Time & Attendance system maintenance, updating and reporting. Qualifications To be successful in this role, you will have: Year 12 education minimum. Relevant experience gained in a high-volume fast-moving warehouse environment, preferable in the Retail sector. Demonstrated experience leading teams (with administration type focus). Demonstrated high proficiency in process, use of systems and office-based tools. Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! #J-18808-Ljbffr