Team Leader, Superannuation Administration

Job Description

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. Due to an internal promotion, we are looking for a Team Lead for one of our Superannuation Administration teams. This is an exciting opportunity for an experienced Superannuation Administration / Client Services professional to join our Superannuation Administration team. You will report into the Superannuation Administration Manager and lead a team of 13 direct reports. The primary responsibility is to ensure effective service outcomes are achieved through seamless client interaction which aims to exceed the expectations of our clients through the effective management of the team and development of individuals. Key responsibilities Management, distribution of daily workflow and forward planning of the team. Lead the team towards achieving operational group goals and objectives and encourage participation and engagement in decision making and problem solving. Drive a service excellence team culture whilst monitoring quality and service standards in accordance with agreed resolution timeframes and SLA’s. Implementing training and development plans for staff in line with corporate, product and business strategies. Assist individuals adapt in an environment of ongoing change, including maintaining open communication within the team, supervisors, and the executive team. Proactively review current business procedures- ensure documentation current, accessible to team and facilitate the introduction of new processes where appropriate. Actively manage the client relationship (Advisor, Trustee, custodians, fund managers and brokers) and proactively handle client enquiries, escalations & complaints. What you'll need Minimum 2 years team leadership experience within either Administration or Client Services Experience in Financial Services and a knowledge and understanding of Superannuation (highly regarded). Ability to lead a team through large volumes of work and ongoing change Strong communication skills both written & verbal and an ability to engage & partner with key stakeholders both internally and externally. Commitment to high standards of client service with a balanced focus on the commercial priorities of the business A continual improvement mindset and a desire to strive to achieve optimal results. Benefits and Life at HUB24 Learn more about our employee benefits HERE . Check out why our people love working at HUB24! We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed! The Recruitment Process: Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application, if unsuccessful you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please contact and one of our team will be in touch. Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. *As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 CircleBack Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative #J-18808-Ljbffr