Application Support Manager

Job Description

Every role at the RFDS makes a difference! Lead a team that delivers and manages critical software applications to support key frontline operations. Classifications IT & Telecomms Management Permanent / Full Time Key points Join the iconic RFDS team at an exciting time of growth and innovation Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay! Flexible work-from-home options, based in Brisbane with FREE parking Description Take the next step in your career with the Royal Flying Doctor Service (Queensland Section) (RFDS) as an Application Support Manager in a permanent, full-time role. Be part of a dynamic team making a real impact by supporting critical clinical & business systems that enhance the quality of care we provide. As a key member of the Digital & Technology team, you’ll lead the coordination of staff, application products, providers, and processes to ensure the continuous availability of critical applications including but not limited to the Microsoft 365 SharePoint environment, Atlassian suite (JIRA/Confluence), Air Maestro, EHR, Protecht, Crewdox, and more. You’ll also champion best practices in information security, privacy, and records management. Work in a supportive environment that prioritises your well-being and professional growth, all while contributing to the essential work of the RFDS. Who are we looking for? If you are a proactive, solutions-driven leader with a passion for continuous improvement and a focus on high-performance outcomes, we want you to join our team! A dynamic and experienced leader to manage and mentor a team of Business & Clinical Application Support Administrators and Specialists. Someone who can oversee the deployment, maintenance, and enhancement of our software ecosystem and ensure the continuous availability of our core applications. You will be the primary point of contact and escalation for our business key-stakeholders in the application space, providing technical advice, delivery and availability of our software solutions. Someone who can collaborate with other IT teams, business units, and external vendors to ensure the seamless integration and functionality of critical applications. Monitor application performance, ensuring compliance with company policies, industry standards, and security protocols. You’ll be able to demonstrate: Minimum: Diploma in a relevant study area Experience: 5-7 years of relevant experience Exceptional communication skills, both written and verbal Strong proficiency in application support and administration Experience in release management (including test and change management) Expertise in problem and incident management Ability to work effectively under pressure and manage multiple priorities. Why work for us? At the Royal Flying Doctor Service (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally. The Royal Flying Doctor Service (RFDS) (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner! About We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following: Work with a highly skilled team of people who are passionate about our purpose and proud of their contribution! Great work-life balance with work from home options and receive FREE parking when at the office Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take home pay Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice Receive Private health insurance discounts Access to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre access Interested? For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or Applications will close by Friday, 21 March 2025 but don’t delay, as shortlisting will commence immediately! If you’re ready to contribute to a meaningful cause and thrive in a role that makes a real impact, apply now to join the Royal Flying Doctor Service team! Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence. The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity. #J-18808-Ljbffr