Assistant Manager - Payroll Delivery, Executive Level 1, Chief Finance Officer

Job Description

Assistant Manager - Payroll Delivery, Executive Level 1, Chief Finance Officer About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future. About the team The department's Shared Services Hub provides payroll services to a number of different client agencies. The Shared Services Hub is committed to delivering effective and efficient payroll services in partnership with our client agencies. The Hub is seeing increased interest from other agencies to utilise our payroll delivery services and we are entering a period of growth. Working in the Hub presents a unique opportunity to be involved in innovative service delivery environment relating to both systems and processes. Successful candidates will have the opportunity to build professional networks and collaborate with colleagues across the APS. The Hub utilises the Aurion HRMS. Teamwork and effective client engagement are essential components of our service delivery, including onboarding of new client agencies and resolving issues as well as BAU payroll delivery. The opportunity This is an exciting opportunity to join a dynamic team delivering payroll to a range of client agencies with over 14,000 payslips processed fortnightly. The team adopts a collaborative and energetic approach to service delivery and places a strong emphasis on meeting and exceeding service levels and building positive relationships with our client agencies. You will manage a team to deliver a wide range of key tasks within the fortnightly pay cycle, prioritise your team’s workload, solve complex issues and contribute to a positive, high-performance culture. Teamwork both within each payroll team and across the Hub is valued. The Hub is committed to APS values and embraces the diversity and professionalism of its workforce. You will help identify, develop and participate in relevant training opportunities. Our ideal candidate Our ideal candidate has the following capabilities: Ability to manage a team of payroll officers, including building a positive team culture, setting clear expectations and priorities and ensuring quality and timeliness of work. Excellent customer service skills, including using initiative and the ability to foster effective working relationships with client agency stakeholders at all levels. Able to work in a team environment within and across the Hub. Capability to effectively support the Manager Payroll Delivery to deliver quality outcomes. Excellent written, communication and stakeholder management skills, including the ability to effectively negotiate and influence outcomes. Knowledge of and adherence to information management and privacy procedures. Ability to resolve complex issues, solve problems and demonstrate sound judgement with attention to detail. Strong organisational skills, including energy and drive, and the ability to manage priorities to achieve results. Resilient with a positive attitude and responsive to changing and competing priorities. Ability to juggle multiple tasks while still delivering high quality results. Values inclusion and diversity and demonstrates respect for APS Values. The following experience is highly valued: Experience in leading a payroll delivery team. Strong skills in payroll systems, helpdesk systems and Microsoft Office products. Familiarity with APS working conditions and procedures. What you will do As the Payroll Delivery Assistant Manager, you will: Lead a payroll delivery team to complete business-as-usual (BAU) payroll transactions, queries and related correspondence. Resolve complex issues in partnership with client agencies and internal Hub stakeholders. Understand and apply relevant APS legislation and terms and conditions including Enterprise Agreement policy and procedures. Provide clear, comprehensive and accurate verbal and/or written advice to stakeholders within appropriate timeframes regarding payroll matters. Monitor and support team workloads to meet deadlines and quality-assure the daily work of the team. Manage, guide, and support team members through regular feedback. Promote teamwork at all times, including across teams during busy periods. Participate in the development and delivery of cross-Hub projects. Eligibility To be eligible for employment in the APS and the department, candidates must be Australian Citizens. Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level. Notes The department currently offer flexible work opportunities for many roles. This position is based in Canberra (Industry House), although flexible or remote work arrangements may be considered for the right candidate. Please reach out to the contact officer to discuss this further. A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette. Application information Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information. Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above. Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format). Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application. Contact Information For more information regarding this opportunity, please contact Bec Kelly on 02 6102 9995 or via email on How to apply: Start your application by clicking the "begin" button. #J-18808-Ljbffr