Business Assurance & Controls Team Lead -CR&E Complaints

Job Description

Select how often (in days) to receive an alert: Business Assurance & Controls Team Lead - CR&E Complaints Department: AR Controls Office Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Assurance & Controls Team Lead in our Non-Financial Risk - Business Assurance & Controls team, you’ll play a key role in providing Line 1 Risk support for the Customer Resolution, Remediation and Assurance Portfolio. You will be responsible for delivering risk expert analysis, advice and guidance to support the business risk profile management, risk assessment for change initiatives and programs, control design and general assurance advice. You will cover Breach Reporting, Systemic Issues business or Customer Resolution and Complaints business. You will be managing the business risk profile and lead a team to deliver complex Assurance activities associated with the business risk profile including facilitating Operational Risk Assessments, Obligations Management, Control governance, and Risk Insights. You will also play an active role to drive improvement in Risk capability/culture/awareness and promote Operational Risk Management as a core capability. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: 833 Collins Street, Docklands VIC 3008 Work Hours: Full time What will your day look like? Leading the Assurance Team including managing performance of team members, setting of team and individual objectives, allocation of responsibilities and workload across the team Supporting the Business with reviewing their risk profiles and control environment Facilitating and participating in Risk Management Forums (RMFs) Risk advisory support to the Business with making informed decisions on risk management Working with the Business to provide support in risk awareness and capabilities Working with the Business and Control Owners to develop remediation plans Supporting the Business and Control Owners in developing effective controls to manage key risks Identifying and developing opportunities to automate and simplify the controls environment Conduct and support central and divisional regulatory control attestations and other attestation activities as required Support the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis and audit support/issues Support in the event of internal Audit reviews that span multiple Portfolios and/or value chains including coordination and assistance with responses Maintain and manage risk data completeness and quality Overseeing and supporting the Business with risk treatment plans and with regular risk reviews (e.g. High/Extreme risk reviews etc) Providing support to the Business on conducting change risk impacts and risk assessments (including ORAs) and how to manage risks related to change implementation Drive CO-wide employee experience through initiatives and content to onboard new roles, and drive team culture and ways of working with the CO What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience of working within the Op Risk Framework, including detailed knowledge of Operational Risk Management Process Analytical skills required to analyse risk and controls data from multiple sources to identify, assess and measure trends and patterns Proven ability to identify pragmatic solutions to managing risks, and then deliver against your risk management objectives Deep technical knowledge of risk and compliance regulation and frameworks Capability to manage high performing teams within environments facing significant change and workload Developing and maintaining strong relationships with key stakeholders and enablers Experience of working with external bodies relevant to relevant regulatory obligations (e.g., industry bodies) Experience in managing designing and managing controls across the business Desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities Ability to look at things differently, challenge the status quo and innovate Proven ability to identify pragmatic solutions to managing risks, and then deliver to this Experience in risk management, or internal audit, coupled with banking & finance industry knowledge You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 85625. Job Posting End Date #J-18808-Ljbffr