Business Support Officer | Customer Response

Job Description

Business Support Officer | Customer Response $73,058 pa + 12% superQld Local Government Industry Award (Stream A) - Level 2 of EBA 72.5 hour fortnight We are looking for a Business Support Officer to join our Customer Response team at Caboolture! As our Business Support Officer, you will provide valuable administrative assistance and support, contributing to the effective and efficient delivery of departmental operations. You will focus your time on assisting the team to: Provide general administrative assistance to the department ensuring appropriate communication and escalation of matters or emerging issues requiring attention. Triage and allocate customer requests and support the provision of departmental responses to customers and Councillors. Assist in the review of departmental processes and resources to improve efficiency and service delivery outcomes. Undertake a range of financial and procurement activities to support the needs of the department, including the provision of departmental uniforms. We are seeking a highly adaptable Business Support Officer who thrives in a fast-paced working environment. You will have a strong background in providing administrative support and assistance with a sound understanding and knowledge of administration practices and financial procedures. You will also be able to manage your time and competing priorities, while assisting team members to meet scheduled deadlines. Your excellent administrative and strong communication skills along with an ability to develop relationships that contribute to a positive work environment will be essential for this role. Proficiency in preparing quality correspondence and documentation and the ability to operate Council’s corporate systems and Microsoft Office suite of programs is essential. Why City of Moreton Bay? What you do with your life matters. It’s the same with your career. We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council. This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time. At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career. Here’s what you’ll love about a career with us: See it. To build a city of the future, first, you have to see it . The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before. Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own. Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team. You’ll also enjoy a range of other benefits: Find a better work-life balance with a nine-day (72.5-hour) fortnight. Advance your skills and career through our Study, Training And Research Scheme (STARS). Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices. Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program. Get support when you and your family need it most with our 24/7 confidential counselling service and Mates in Construction program. Our Caboolture and Strathpine offices have local parking on site and are close to public transport networks, making for an easy commute. Ready for a career that matters? Join City of Moreton Bay, and help shape our city of the future. Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role. You will also have the option to add a cover letter should you wish. As part of the recruitment process, applicants will be required to undergo a National Criminal History Check. City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to our Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds. Advertised: 03 Mar 2025 Applications close: 10 Mar 2025 23:55 #J-18808-Ljbffr