Change, Training and Communications Lead

Job Description

Change, Training and Communications Lead ABOUT WILSON:As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.Our vision is to be the most trusted provider of integrated Security Solutions and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.Wilson Security's journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence. ABOUT THE ROLE:• Location: Essendon Fields (Primary Location)• Full Time 12 Month Fixed Term with a possibility of an extension• Monday - Friday• Salary up to 170k plus super dependent on experienceThe Change, Training and Communications leader within Project Pinnacle (Workforce Management (WFM) solution for all Wilson Group businesses) will run all change, training and communications within the project working collaboratively with internal and external project stakeholders.This role will develop a fit-for-purpose change strategy and supporting plans, including the communications, change and training plan, understanding not just the theory but also how to execute and implement the approved documents.You will collaborate with internal and external stakeholders when there are required variations to the plan, ensuring high levels of adoption, and effective transition to a business-as-usual state. Throughout the project, you will be responsible for continual improvement to the product, implementation plan and stakeholder engagement. You will drive and monitor the uptake and adoption of the workforce management tool.This role is to be on a fixed-term basis starting ideally in March 2025 through to March 2026, this role is part of the organization moving forward. DUTIES & RESPONSIBILITIES: Key Accountabilities: Change Management • Manage and update the impact of change on all personas affected by the WFM implementation.• Set up and manage the Stakeholder matrix and advise on Change Impact to relevant Project Working Groups.• Create frameworks and methods to monitor, gauge, adapt and action Users adoption of the WFM solution.• Develop and maintain the Change Impact Statement understanding both internal and external stakeholders.• Create and monitor the Change Impact Assessment and remediation plan.• Execution of planned strategies at an enterprise-wide scale.• Assess the effect of change and the preparedness of the organisation to reduce possible risk. Communications • Develop, execute and oversee communications, whether internal or external, that effectively promote and describe the project, change and implementation strategy of the project.• Work with the Change and Comms Analyst on key communication tasks.• Discuss and negotiate the key communication deliverables, dates, and impacted audience with the Project Manager.• Develop key messaging and communication material.• Manage Project front page for company-wide news and internal updates. Training • Manage the workload for all trainers including Operational SME's resources based on training demands.• Coordinate with key stakeholders the setup of the Knowledge Management environment and governance.• Develop the training strategy for all Users.• Ability to run and facilitate training both face-to-face and remote. Leadership • Manage the team in the delivery of excellence in training, documentation of training, digital learning (inclusive of strategies) and communications.• Instil in all internal and external team members a culture of change.• Encourages and facilitates the questioning of solutions and options from others.• Actively listens and escalates any issues proactively. WHO WE ARE LOOKING FOR: Knowledge, Skills, and Experience: Proven experience (3-5 years) in Workforce Management (WFM) implementation within Change Management, Training Management, and/or Communication Management roles. Strong understanding of WFM implementation projects and rostering processes. Demonstrated ability to lead change initiatives, drive training programs, and execute communication strategies to ensure successful adoption. Highly desirable: Change management certification (e.g., Prosci, ACMP). Solid knowledge of project management principles and methodologies. Experience in enhancing the user experience through process improvements. Ability to coach, influence, and engage senior leaders, training teams, communications specialists, and change champions. Exceptional planning, organizational, and time management skills. Outstanding interpersonal and communication skills, with the ability to influence and build strong stakeholder relationships at all levels. Proven leadership skills in guiding and motivating diverse teams within a project environment. Advanced proficiency in MS Office, particularly MS PowerPoint. Qualifications: Tertiary qualification in Business, Technology, or Software (or a related field). Project management certification (PMBOK or PRINCE2). Other:• Willingness to travel interstate as required for key face-to-face training sessions. Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards. Master Licence (85518521 S) #J-18808-Ljbffr