Client Intake Coordinator - Psychology Practice

Job Description

Client Intake Coordinator - Psychology Practice Are you an empathetic person who is passionate about mental health? Are you looking for a rewarding client services position where you can help and be of service to people? Do you enjoy working in a supportive team? If you answered ‘YES’…Join Our Growing Team! The Role: Full-time 38 hours per week, Monday – Friday Rotating roster of 8am-4pm / 9am-5pm. Job location: Perth, WA – Mt Lawley Free On-Site Parking Team of like-minded individuals to support you every day! At Clear Health Psychology, we're passionate about helping people overcome life's hurdles and achieve their best possible well-being. As the largest private Psychology practice in Western Australia, we're dedicated to giving our clients the tools they need to conquer challenges and thrive. Our psychologists have extensive experience across a broad range of clinical areas and believe in empowering clients to formulate change in their life. As a result of our dedicated care for clients and the growth of our team at Clear Health Psychology, we are currently seeking a new member to join our intakes team. Our team is here to help those in need through both inbound and outbound calls, as well as a variety of administrative duties. With dual screens and comprehensive on-the-job training, you'll have all the tools you need to succeed. We're looking for individuals with a positive attitude, a willingness to learn, and the ability to handle multiple web-based applications. If you are passionate about mental health and thrive in a busy contact centre environment, we'd love to have you on board. Join our team and make a genuine impact! INTAKE COORDINATOR KEY RESPONSIBILITIES: Assisting the Intake team with actioning new referrals and initial inquiries. Handling incoming calls from clients or customers. Gathering relevant information from callers to assess their needs or concerns. Recording accurate and detailed information in our database. Directing inquiries to the appropriate department or team member. Providing excellent customer service and addressing client's questions or concerns. Assisting with scheduling appointments. Collaborating with other team members to ensure smooth operations. Maintaining confidentiality and handling sensitive information appropriately. Following established processes and procedures for call handling. Participating in training and staying updated on product or service knowledge. Contributing to a positive and professional work environment. ESSENTIAL SKILLS AND PROFESSIONAL EXPERIENCE REQUIRED: Experience in a call centre or a previous administration role would be highly desirable. Outstanding work ethic, organisational skills and the ability to multi-task. Demonstrate Clear Health Psychology company values. High attention to detail. Good verbal and written communication skills. Demonstrated intermediate to advanced level of database management and Microsoft Office suite. Be a reliable and adaptable team member. Understand and ensure client confidentiality is upheld at all times. Demonstrated ability to problem solve and provide empathetic customer service in a professional manner. To apply for this position please select "Apply Now". Applications must include a cover letter outlining your motivations for this position and a resume. Shortlisted candidates will be interviewed ASAP so please, if you are interested in this position we would appreciate you applying in a timely manner. #J-18808-Ljbffr