Business Analyst - Customer Onboarding
Get AI-powered advice on this job and more exclusive features. This range is provided by Davidson. Your actual pay will be... more info
Customer Business Analyst
Salary:
80.00 - 100.00
Posted:
06-03-2025
Category:
Business Intelligence Analysis
Parramatta,
Job Description
Be quick to apply for this exciting contract role with our Government client!Position Purpose The Customer Business Analyst works closely with Program Managers, subject matter experts & project teams to define business requirements and facilitate outcomes that drive the successful delivery of corporate customer systems, whilst putting safety first.Mandatory Skills, Experience & Qualifications Bachelor’s degree or diploma in Business Administration, Business Analysis, Project Management, Information Systems or similar business discipline or Certification of Agile Project Management methodology. Demonstrated experience in Business Analysis and/or working in a Project Management Office, preferably focused on business centric projects or customer focused technology solutions. Demonstrated experience in Digital Transformation and associated people, process and system change at scale. Demonstrated experience in managing change resistance and the practical application of change management techniques to achieve commitment. Demonstrated ability to influence and build consensus where subject matter experts’ opinions differ to achieve outcomes. Demonstrated ability to meet agreed milestones in an environment where business units need to re-prioritise effort to respond to emerging issues. Demonstrated working knowledge of: Agile delivery frameworks and practices; Business Analysis processes and practices; Problem solving tools (e.g. Root cause analysis); Continuous improvement tools and techniques (e.g. Lean, Six Sigma). Basic project management skills (scheduling and task management) and an understanding of Scrum ceremonies. Ability to build and maintain strong relationships with stakeholders. Current NSW driver’s Licence. Favourable Experience Demonstrated experience in developing customer focused technology solutions using an Agile project framework approach. Demonstrated experience in business analysis in a highly legislative or compliance environment. Experience working in the Water Industry or similar Utility. Experience in prior BPM / CRM implementations (ideally Pega). To apply for this role, go to our website and select the Job Vacancies link or Apply through this job ad. Please quote Job Reference Number 3876608 on any correspondence.Resume & Cover Letter : To increase your chances of securing an interview, we encourage you to tailor your CV outlining your relevant skills and experiences and how your experience aligns with the Mandatory and Favourable requirements listed in the job ad.For further information about the position, please contact us on 02 9774 4257.ERA Personnel is an Equal Employment Opportunity employer. All applications and enquiries will be dealt with in strict confidence. To see a copy of our EEO and Privacy Policy please go to ERA Personnel - A division of ER & Associates Pty Limited #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 06-03-2025
Category: Business Intelligence Analysis
Parramatta,
Related Jobs
Customer Finance Business Analyst
Save Customer Finance Business Analyst Customer Finance Business Analyst | Contract until 30th June 2025 | Brisbane CBDYour... more info
Business Analyst - Digital Customer Facing Solutions
THE ROLE: As the Business Analyst you will play a key role in defining and delivering an enhanced digital advice platform.... more info
