Customer Care Officer - Whyalla Recreation Centre

Job Description

Department: Children's Services (OSHC & ELC) Type: Casual Posted: 31 January 2025 Closes: 27 February 2025 THE ROLE YMCA of South Australia is seeking dedicated and enthusiastic Customer Care Officers to join our dynamic team at the Whyalla Recreation Centre. As the first point of contact for our members and guests, you will play a key role in delivering an exceptional experience that reflects our commitment to community and service excellence. In this role, you will be responsible for a variety of tasks, including cash handling, operating the POS system, managing telephone inquiries, providing facility tours, and offering detailed information about programs and memberships. You will also assist with membership sales and respond to any inquiries with professionalism and enthusiasm. Your ability to multi-task and think on your feet will be essential as you navigate a fast-paced environment while maintaining a friendly, approachable, and helpful demeanor. If you have a passion for customer service and enjoy making a positive impact, we’d love to have you as part of our team at the Whyalla Recreation Centre! The expected hours are 9:30am - 2:30pm Monday - Friday; however, these can vary based on operational requirements and the individual. ABOUT THE Y YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools, and youth services. Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life. SKILLS & EXPERIENCE Successful candidates will also have, or be willing to obtain: HLTAID009 Perform CPR or equivalent Proven capability to build strong and positive relationships with key stakeholders Excellent interpersonal skills and highly developed communication skills LIKE TO KNOW MORE? For a confidential discussion about this opportunity, please contact James Adair on (08) 8645 5488 or . HOW TO APPLY Does this sound like you? Please submit your resume and cover letter to James Adair. You must address the key selection criteria in your application. Applications close 27 February 2025. Please note, only shortlisted applicants will be notified. COMMITMENT TO SAFEGUARDING CHILDREN At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes: National Police Check (issued in the last 6 months) DHS Working With Children Check International Criminal History Record Check (if worked overseas in the last 5 years) YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people. #J-18808-Ljbffr