Customer Expert

Job Description

Starting salary between £23,900 - £25,700 (guaranteed increase to £25,100 - £28,500 effective 1st April 2025); depending on hours, skills and experience. We’re looking for an enthusiastic and motivated individual with a drive and determination to grow with us.Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to?If so, we’d love you to apply for one of our exciting Customer Expert opportunities in our Insurance Customer Service Team. A bit about the job: In this role, you will be providing telephone support to our customers, processing and servicing their insurance policies, gathering the correct information professionally and efficiently, whilst ensuring compliance with internal policies, regulations, standards, and customer service. In addition to performing operational activities on multiple systems following procedural guidelines. You will take time to understand the needs of our customers, building rapport, and tailoring the product to suit their needs, while being capable of utilising a range of systems simultaneously and working in a dynamic team. We have both full-time and part-time opportunities (minimum 24 hours). Our contact centre is open Monday - Friday 08:00 – 20:00, Saturday 8:00 – 18:00, and Sunday 10:00 – 16:00, and your shift pattern will cover these hours on a rotational basis. Most of our people are smart working, and after the successful completion of training and achieving the desired competency level, you will be eligible for smart working – spending around 50% of your time in our offices and 50% at home. Experience in the insurance industry is not essential; we will provide extensive training which you are required to attend for up to 6 weeks in our Perth office and on a full-time basis. Skills and experience we’re looking for: A great phone manner with the ability to build rapport and show empathy with strong communication, listening, and questioning skills. Passionate about delivering brilliant customer service, taking pride in producing a high standard of work and putting the customer first. Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone. Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers’ journey. Previous Customer Service experience is desirable but not essential; full training will be given. What you’ll get for this role: Starting salary between £23,900 - £25,700 (guaranteed increase to £25,100 from 1st April). Bonus opportunity - 6% of annual salary; actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days. Up to 40% discount on Aviva products and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme. Brilliantly supportive policies including parental and carer’s leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share, just apply as a pair. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues. To find out more about working at Aviva, take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please email About Us We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service, we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, enabling them to make a positive difference to the lives of our customers. #J-18808-Ljbffr