Customer Service Officer - Landside Operations

Job Description

Customer Service Officer - Landside Operations Are you ready to be a part of something remarkable? Robert Walters are proud to be partnering with Adelaide Airport Ltd, who are undergoing significant growth and are on the lookout for exceptional individuals to join their dynamic Customer Service team within Landside Operations. Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment. The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both our Adelaide and Parafield Airport sites. The Opportunity: The Customer Service Officer will work within the Landside Operations Team to provide a safe, inclusive and exceptional customer experience. This role will see you rotate through a variety of tasks across your shift, exposed to different areas within Landside Operations. A high level of communication skills and awareness will be necessary to undertake this role, as well as being comfortable working outdoors for the entirety of your shifts. Key responsibilities: Maintain traffic flow in pick-up/drop-off area (kerbside) Be the first point of contact outside the terminal Providing customer service in the landside and terminal precincts Oversee general operations of the car parks, taxi rank/lay-off and rideshare area Monitor security and safety around the landside area Ensuring compliance and safety for passengers Assist the travelling public with any mobility assistance requirements Radio operation and coordination Committed to working a 4 on/4 off exclusively AM or PM shift roster. Shifts will span from 4:00am (AM shift) to 11:30pm (PM shift) Monday – Sunday, over a rotating roster working an average of 33 hours per week What you bring: You will have a background in delivering exceptional customer service, with experience working in a busy, customer facing role. Highly enthusiastic, engaged and ability to work in a fast-paced environment will be critical to your success. You are resilient in nature, allowing for optimal customer interactions. You will have excellent interpersonal skills and the ability to communicate, negotiate and influence people at all levels to deliver positive customer outcomes. You are well-groomed, capable of working outdoors and on your feet. To apply please click apply or call Olivia Portellos on +61 8 82163529 for a confidential discussion. About the job Contract Type: FULL_TIME Focus: Customer Service Industry: Transport and Rail Workplace Type: On-site Experience Level: Entry Level Language: English - Professional Working Location: Western Suburbs Adelaide Salary: Attractive Remuneration Job Reference: 2042900/001 Date posted: 2 March 2025 Consultant: Olivia Cirillo #J-18808-Ljbffr