Customer Service Officer - National Key Accounts

Job Description

Customer Service Officer - National Key Accounts MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. Our purpose is to inspire people and enable businesses and communities to create life-changing, lifelong learning and employment for all. The MEGT Difference Flexible working arrangements 14 weeks paid parental leave and continued support through our partnership with Circle In Generous leave entitlements including 3 days paid close down leave over Christmas Exclusive discounts on private health insurance through partnerships with HCF, Bupa, and Medibank Exclusive corporate travel rates for personal trips Opportunity to buy additional annual leave or cash out annual leave Access to salary packaging options (no PBI) Inclusive, supported and continuous growth development through study support Employee Assistance Program for staff and family members including a Nurse on Call service Retail and entertainment discounts across leading brands Pro-rata long service leave after seven years The Opportunity Based from our Ringwood office, this is your opportunity to work for our Apprenticeship Connect Provider ACP. We’re seeking a dedicated individual to play a pivotal role within our National Key Accounts Team. This position offers an exciting opportunity to provide top-tier administrative support to both our key national customers and the National Accounts team. Your role will be essential in driving customer retention and supporting ACP’s growth strategy. You’ll be the key liaison, ensuring seamless communication and support between our Key Accounts Team, State Teams, and Central Processing Units (CPU). Collaborating closely with Key Account Consultants, you’ll have the chance to work across a wide range of industries, including childcare, aged care, hospitality, security, and infrastructure, among others! About you Driven, motivated, and passionate professional with a background in administration, sales support, or customer service Excellent phone manner when dealing with internal and external customers Proven experience in meeting set KPIs and customer service standards Ability to build relationships with both internal and external stakeholders Ability to work in a team environment and be receptive to change Capable of meeting the requirements of a high-volume environment and meeting competing demands Accurate and efficient data entry skills with attention to detail Ability to understand and interpret applicable guidelines from a Commonwealth and State perspective High level of computer literacy is desirable Previous experience within an Australian Apprenticeship Support Service (AASS) environment would be highly desirable Previous experience within a Support Services environment would be highly desirable MEGT is committed to providing services that protect and keep children, young people, and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. The MEGT Commitment People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work. Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do! We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People, and individuals with disability to find their ME with MEGT. How to Apply If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team. #J-18808-Ljbffr