Customer Service & Administration Officer
Customer Service & Administration Officer $60k-$65k + super Full-time permanent role Monday to Friday hours (8.30am to... more info
Customer Service and Administration Officer
Salary:
80.00 - 100.00
Posted:
16-02-2025
Category:
Operations Business Administration
Job Description
Customer Service and Administration Officer Liberator Australia is excited to announce an opening for a full-time Customer Service and Administration Officer. This position is perfect for a passionate individual dedicated to promoting communication solutions for non-speaking individuals and their supporter networks. About Us: Liberator provides augmentative and alternative communication (AAC) devices, accessories and services for people with communication support needs, their families, and their support networks. Liberator is part of PRC-Saltillo, which has been a leading innovator in the highly specialised field of voice-output communication since 1966. Apart from Australia, it has subsidiaries in the UK, Germany, and Canada. Building personal connections with each other and those we support is a cornerstone of Liberator's company values. As a part of our fast-growing organisation, you will join a supportive and close-knit team spread across Australia. The key responsibilities of this role are: Manage 15-25 phone calls per day, providing frontline support and call triage. Resolve customer enquiries efficiently and accurately to maintain high customer satisfaction levels. Create and triage support tickets, assessing priority levels and urgency appropriately. Deliver basic troubleshooting and configuration support for communication devices (full training provided). Monitor and follow up on all open ticket statuses within the organisation. Maintain and update customer data records. Perform outbound customer support and warranty calls as needed. Support various administrative tasks across sales, device trials and shipping operations. Complete general administration duties as required. Support ongoing improvements to enhance the customer experience. Our ideal candidate will meet the following criteria: Minimum 2 years experience in a customer service and/or administration role. Excellent phone contact and active listening skills. Proficiency in Microsoft 365 suite (Outlook, Teams, Excel, Word). Proficiency in using and learning other software and technology. Previous experience working in allied health or disability will be highly regarded. Application Process: Please apply with your CV and a cover letter addressing the above criteria and explaining why you would like to work with Liberator. Applications without a cover letter will not be considered. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 16-02-2025
Category: Operations Business Administration
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