Delivery Support Lead

Job Description

Delivery Support Lead – In Home Care - Career development opportunities - Salary Packaging available – up to $18,500 per annum - Flexible working options with working from home opportunities- Supportive team environment - Permanent Full-Time position About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum. Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness . About the role - We are looking for an outstanding, customer-centric Delivery Support Lead to manage our “care force” of Personal Care Workers (PCW), Homecare Workers (HCW) spanning Eastern Metro region of Melbourne. Key accountabilities - Induction of newly hired PCWs and HCWs Supervision, support, mentoring and professional development of PCWs and HCWs Coaching staff to high quality consumer care as per the individual consumer care plan Clear and concise documentation of consumer outcomes Ensure staff recognise changes in a consumer’s health status and report appropriately Respond to service delivery issues and implement solutions to achieve the expected consumer outcomes Compliance with organisation and regulatory requirements Independently on board new Baptcare consumers Workforce planning and development Administration – maintain employee files, utilise risk-management systems, maintain databases etc. Key Selection Criteria – Demonstrated experience in the supervision of staff within the Community Aged Care sector Ability to achieve consumer focused outcomes Ability to apply various strategies to engage with and influence key stakeholders to achieve operational goals and targets Demonstrated ability to improve staff performance through coaching & mentoring Capacity to manage and escalate issues where risks are identified Ability to continuously improve service quality and consumer experience Essential – Minimum Certificate III in any one of - Aged Care/Individual Support, Home and Community Care and Disability Current equivalent Level II First Aid certificate Own vehicle and current Australian Driver’s License Satisfactory Police Check Have or be willing to get an influenza vaccine Have evidence of Covid-19 Vaccine double vaccination at a minimum Desirable – Registered Nurse, Endorsed Enrolled Nurse or Enrolled nurse Medication endorsement Experience in a similar role within the Community Aged Care sector Experience in supervision of a mobile workforce How to apply Then click 'Apply Now' to submit your application. Only short-listed applicants will be contacted. Applicants must have the right to work in Australia. The successful applicant will be required to undergo a National Criminal History check. If you require support with the application process, please contact . Baptcare is a child safe organisation that is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. In accordance with Baptcare’s code of conduct, all Baptcare employees are committed to keeping children safe within the organisation and act in their best interests at all times. At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose. #J-18808-Ljbffr