Director of Operational Services & Systems

Job Description

Director of Operational Services & Systems Add expected salary to your profile for insights Lead food and beverage operations, as well as facilities and IT Enhance the University campus experience for students Generous leave provisions & work-life balance ABOUT THE ROLE Are you a dynamic and experienced senior leader in the food and beverage industry? Do you thrive in managing operations while ensuring customer satisfaction and financial performance? Join our team at the University of Sydney Union (USU) as our Director of Operational Services and Systems , where your expertise will drive operational excellence, innovation, and growth! As theDirector of Operational Services and Systems , reporting into the CEO, you will be responsible for driving the strategic direction and operational excellence of USU’s operations portfolio. You’ll oversee the daily operations of USU's food, beverage, licensed bars and retail outlets. You’ll develop and implement tactical operational plans aligned with our strategic vision, ensuring legislative compliance, optimising service delivery, and driving financial stability and sustainability. You will lead a diverse team, foster internal and external relationships, and manage facilities and IT systems that support our food and beverage services. WHO WE ARE The University of Sydney Union (USU) is Australia's largest and most vibrant student-led organisation, dedicated to enhancing the student experience. We provide a wide range of services, events, and programs for students, including over 200 student clubs, major festivals, leadership opportunities, and more. As a not-for-profit, all our income is reinvested into the university community, making us a cornerstone of student life at the University of Sydney. WHAT YOU WILL DO Food, Beverage, Retail, Licensed Venues: Develop and implement USU’s F&B strategy: including menus, pricing, and inventory to optimise customer satisfaction and profitability. Oversee customer service standards, marketing promotions, and loyalty programs. Maintain professional, safe, and well-equipped facilities including oversight of warehousing and logistics. Build and foster strong relationships with critical external stakeholders including suppliers, tenants, and the University of Sydney. Planning and Reporting: Prepare operational plans in line with USU’s Strategy and vision Prepare budgets, track sales and expenses, and deliver financial reports. Monitor key metrics for efficiency, cost optimisation, and service delivery. Leadership and Team Development: Mentor and coach staff to achieve their full potential. Foster a collaborative, productive and high performing team culture. Facilities and IT Systems: Play a key role in USU’s digital transformation, ensuring systems are leveraged to support future strategic needs. Governance and Compliance: Ensure compliance with HACCP, liquor licensing, and other regulatory requirements. Participate in audits and maintain the highest standards of safety and hygiene. ESSENTIAL CRITERIA You are an experienced senior operations leader with a proven track record in operations management. Your expertise spans customer service, financial planning, compliance, team leadership, and systems management. You have a proactive approach, excellent interpersonal skills, and a strong focus on results. Key Skills and Experience: 8+ years’ experience in managing successful food, beverage, and retail operations. ICT leadership – proven experience managing ICT functions. Expertise in financial management, including budgeting and reporting. Strong leadership and team development skills. Knowledge of compliance standards, including HACCP and liquor licensing. Exceptional stakeholder management and communication skills. HOURS OF WORK This is a Permanent full-time position, 35 hours per week. Meal card for food and beverage - $15 per day 17.5% annual leave loading 12% superannuation A complimentary USU Rewards membership giving discounts on and off campus Generous paid leave entitlements including 8 days of extra paid leave per year Work from home, 1 day per week Commitment to ongoing learning & development APPLICATIONS CLOSE Sunday, 23rd February 2025, 11:59 PM Applications will be reviewed on a rolling basis, and early submission is highly encouraged to ensure timely consideration. #J-18808-Ljbffr