Executive Manager - Psychological and Support Services

Job Description

Listed By : Queensland Fire Department on 3 Feb 2025 Executive Manager - Psychological and Support Services Queensland Fire Department Status: Permanent Flexible Full-time Classification: PO6 Salary: $142,757.53-$150,871.12 per annum Division: People & Culture Location: Closing Date: Midnight 18 February 2025 Reference No: QLD_QFD_20516_25 About us The Queensland Fire Department (QFD) provides fire prevention, preparedness, and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state. The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability. Purpose of the role Psychological and Support Services (PaSS) facilitates a holistic approach to the management of the psychological, emotional and spiritual health and wellbeing of QFD members. The Fire and Emergency Support Services Network (FESSN) team works collaboratively with other statewide stakeholders to support the delivery of specialised prevention and intervention services to enable a well-being focused culture and delivering positive mental health outcomes to all staff and volunteers. Reporting to the Director, Safety, Wellbeing & Psychological Services you will be responsible for leading and managing the psychological and support functions and services and the development, implementation, management and maintenance of a professional and cohesive employee assistance, peer support and chaplaincy network throughout the state. You will also provide support to the director and senior executives and contribute to the overall direction of the support services, consistent with recognised successful mental health models to ensure the delivery of high-quality employee assistance and counselling services to QFD members (past and present) and their families. Key requirements Mandatory requirements: Relevant tertiary qualifications, from a recognised institution, with relevant demonstrated work experience within a health service. Minimum C Class Driver’s licence (non-restricted) as the incumbent will be required to travel on official business. Highly desirable requirement: Experience in managing, leading and coordinating professional, dispersed mental health care services, employee assistance, critical incident management and peer support programs. Your key accountabilities Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to: Lead and effectively manage FESSN resources, in the provision of psychological and support services, management initiatives, activities and governance to evaluate and modify policies, programs and services to meet legislative obligations and provide a safe healthy working environment to support QFD’s vision and values. Provide highly specialised knowledge and skills in change management to support organisational structure, systems and processes to promote the provision of contemporary specialised services which support the model of service delivery. Facilitate change management processes to support the successful implementation of approved recommendations and improvements that will contribute to enhancing service operations and quality care to employees. Develop and maintain strategic networks and relationships with public and private sector providers and industry bodies and attend high level forums at both state and national levels, to disseminate information, share knowledge and collaborate on issues relating to national standards and services within QFD. Prepare accurate, well-researched submissions, reports, papers, statements, briefings and correspondence on complex matters relating to accreditation and respond to sensitive and confidential issues as required. Integrate and identify learnings and systemic issues through trend analysis and recommend strategies aimed at resolving these issues. Apply high level communication, consultation, negotiation and influencing skills to achieve desired outcomes including the facilitation of key stakeholder meetings and briefings as required. Lead and manage a multi-disciplinary team, fostering teamwork and managing human resource, and financial management practices, including developing of staff through performance, planning and review. Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role: Vision: Leads strategically; Leads change in complex environments. Results: Drives accountability and outcomes. Accountability: Fosters healthy and inclusive workplaces; Demonstrates sound governance. Once you join us we will want you to exemplify the QFD shared values: Please contact Christopher Harper, Director on phone 0437 867 571 or email You can also visit our website to find out more information about joining our team. How to apply: Please refer to the QFD Public Service Application Guide for information on how to apply for this role and contact us to discuss any reasonable adjustments if required. #J-18808-Ljbffr