Field Services Engineer – IT Operations & Services

Job Description

Field Services Engineer – IT Operations & Services Apply now Job no: 532442Work type: Permanent Full TimeLocation: Gold Coast, QueenslandCategories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. As our Field Services Engineer, reporting to the Senior Manager of Property Technology, you will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks. This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required. A few of your responsibilities: Configuration of I.T equipment and troubleshooting I.T supported infrastructure and services Decommission I.T equipment in alignment with Asset Management process Provide guidance and support to our end users as well as other Field Services Team Members Deployment of new and replacement I.T equipment 2nd level support for all I.T Desktop operating systems and associated software deployments What we are looking for: 2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support Experience in Troubleshooting and Supporting Windows 10, 11, macOS, iOS and AndroidOS Experience in Troubleshooting and Supporting M365 Office Applications and Services Experience in basic Microsoft Intune usage. Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage. Hardware Troubleshooting and Repair experience i.e. Laptops, Desktops Experience within a customer service organisation. About you: You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment. What we can offer you: Complimentary meal on site every day including hot meals, and more. Discounted parking available in the city Career development, training, and courses via The Star Academy Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ Opportunity to work with elite professionals and assets Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture involves each team member championing The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. Advertised: 14 Mar 2025 E. Australia Standard TimeApplications close: 28 Mar 2025 E. Australia Standard Time #J-18808-Ljbffr