Field Services Engineer NSW

Job Description

Apply now Job no: 532439Work type: Permanent Full TimeLocation: SydneyCategories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. As our Field Services Engineer, reporting to the Senior Manager of Property Technology for Sydney, you will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks. This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required. A few of your responsibilities: Configuration of I.T equipment and ability to troubleshoot I.T supported infrastructure and services Decommission I.T equipment in alignment with Asset Management process Provide guidance and support to our end users as well as other Field Services Team Members Deployment of new and replacement I.T equipment 2nd level support for all I.T Desktop operating systems and associated software deployments What we are looking for: 2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support Experience in troubleshooting and supporting Windows 10, 11, macOS, iOS and AndroidOS Experience in troubleshooting and supporting M365 Office Applications and Services Experience in basic Microsoft Intune usage Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage Hardware troubleshooting and repair experience i.e. laptops, desktops Experience within a customer service organisation About you: You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment. Your role will be pivotal in maintaining quality standards and service level commitments according to business requirements and expectations. What we can offer you: Complimentary meal on site every day including hot meals, and more Discounted parking available in the city Career development, training, and courses via The Star Academy Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ Opportunity to work with elite professionals and assets Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture: Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. Advertised: 14 Mar 2025 AUS Eastern Daylight TimeApplications close: 28 Mar 2025 AUS Eastern Daylight Time #J-18808-Ljbffr