Finance Officer - Residential team

Job Description

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health. The opportunity The Finance Officer in our Residential team is responsible for ensuring that all admissions and discharges are accurately entered into the system in compliance with Aged Care Standards. This role also manages electronic (online) claiming in PRODA, resident billing and refunds, funding income estimates, and funding reconciliations. Additionally, the Finance Officer provides administrative support for client accounts, assists with month-end reporting, and works closely with the Admissions team, the Department of Health, the internal Legal team and the external resident’s solicitors. The Finance Officer will also provide operational support to Residential Managers and collaborate with the Finance Officer responsible for Debt Collection on billing-related queries, debtor collection, and account enquiries. This is a permanent full-time role based at St Leonards with working from home flexibility in line with HammondCare policy. Some travel between HammondCare sites and facilities may be required from time to time. What we can offer you We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) Additional leave purchase options and 14 weeks paid parental leave Flexible working options, including hybrid arrangements Discounts on everyday products and services Discounted healthcare memberships - access to network of fitness centres and pools for employees and families Free access to independent counselling support for employees and families Referral bonuses Career and professional development opportunities Duties Include: Admissions and Discharges – Understanding the process for new admissions, resident discharges, and deceased residents. Residential Aged Care – Knowledge of respite and permanent admissions. Online Claiming – Checking for online claiming approval in PRODA and managing errors when they occur. Billing Run – Processing billing runs, analysing fortnightly charges, and managing direct debit (DD) runs. Preparing, reviewing, and processing resident fee invoices and sundry charges. On-Charges – Understanding when to bill residents and how to allocate charges in the system. Estimates – Managing funding estimates in Epicor while ensuring accuracy and avoiding overestimation. Reconciliation of Funding – Understanding payment statements and AN-ACC funding reconciliation. Income Subsidies Reconciliation – Ensuring accurate reconciliation of income subsidies. Refunds and Outstanding Debt – Managing the refund process, ensuring required paperwork is completed, and issuing appropriate letters for outstanding debts. Monthly and Annual Statements – Generating and sending statements to residents. Variance Resolution – Reviewing and resolving anomalies or variances in a timely manner. Resident Transactions – Processing resident on-charges, discharges, and refunds in a timely manner. Client Statements and Invoices – Generating client statements and invoices in line with HammondCare procedures. Debt Collection Support – Collaborating with the Finance Officer responsible for debt collection on billing queries, debtor collection, and account inquiries. Understanding aging reports and making proactive calls to residents to manage outstanding debts. Payment Processing – Processing payments, including cheques, EFT, direct debits, and credit cards, and issuing receipts as required. Account Enquiries – Investigating and responding to account enquiries via phone, email, and mail within documented timeframes. Enquiries may come from staff, clients, residents, patients, financial representatives, government departments, and other third parties. Topics may include cheque receipts, fee structures, refunds, and statement explanations. Escalations and Follow-Ups – Appropriately escalating issues and following up with other Finance team members as needed. Maintaining a professional and friendly approach when interacting with internal HammondCare staff and external stakeholders. Compliance with Aged Care Standards Ad Hoc Support – Assisting the Team Leader and Head of Finance with ad hoc queries. Who You Are: Committed to engaging with and aligning to HammondCare’s Christian Mission, Motivation, and Mission in Action. A minimum of one year of experience in a similar role or two years of experience in the healthcare sector. Strong English communication skills (both written and verbal). Intermediate to advanced proficiency in MS Office (Outlook, Word, and Excel). Exceptional attention to detail. Ability to work independently as well as collaboratively within a team. Demonstrates empathy and patience in all interactions. Background in Aged Care industry Demonstrated knowledge and experience of Aged Care Legislation and Aged care Standards Experience with SUN Systems Experience with Epicor SLS Experience with Medicare online claiming systems (PRODA) If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact Pre- Employment Checks All short-listed applicants will be asked to consent to a criminal record check and references. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. #J-18808-Ljbffr