Functions Supervisor | The Prince Consort Hotel | Redcape Hospitality

Job Description

Functions Supervisor | The Prince Consort Hotel | Redcape Hospitality Redcape Hospitality has excitingly acquired The Prince Consort Hotel in Fortitude Valley as of the 24th of February 2025 and is seeking experienced, passionate, committed hospitality professionals to join our Functions Team as our Functions Supervisor. In this hands-on role, you will successfully run the hotel's function operations, including both FOH & BOH duties. You will have the support and training from an existing highly successful function team, responsible for delivering an exceptional customer experience while managing a variety of function spaces and teams across the whole hotel. Redcape Hospitality At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered, and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities. The Person Hands-on with a positive, supportive, and ambitious attitude with experience in F&B, sales, and developing a team of hospitality professionals (previous supervisory experience is preferred but not mandatory). Passionate about functions, events, and delivering the highest levels of customer satisfaction & engagement. Great attention to detail with an excellent ability to multi-task and prioritize. Excellent communication skills with a flair for building and sustaining meaningful relationships with internal and external stakeholders. Highly collaborative, team-oriented, and supportive of peers and other functional areas when achieving business outcomes. Key Duties & Responsibilities Assist with driving function sales with a sound knowledge of the venue to ensure monthly function targets are met. Deliver a personalized approach to all functions through a high level of engagement with the customer and guests during the function. Ensure all functions are planned, delivered & executed in a way that provides excellent customer experience. Support leadership & employee capability, and foster a high-performance culture through continuous improvement, innovation, and training programs. Co-ordinate and/or supervise the set-up, service delivery, and breakdown of functions to ensure the highest standards. Present solutions and continuous improvement initiatives through strong customer communication and liaison with management and the wider community. This role requires physicality as some moving of function furniture is required. General computer proficiency & literacy. Enjoy the benefits of Redcape Hospitality With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry. Extensive training opportunities for professional development and career progression. Staff benefits which include, but are not limited to, 40% off on-premise Food & Beverage and 10% off bottle shop (across all Redcape Venues). An opportunity to engage and give back to the community through our Publinc Communities platform. Clearly defined career progression pathway. Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values-driven environment. Your application will include the following questions: How many years' experience do you have as a Functions Supervisor? Do you have experience in a sales role? Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? How many years of people management experience do you have? How many years' experience do you have in event management? #J-18808-Ljbffr