HR Helpdesk Supervisor

Job Description

Job Req ID Home Affairs-136370 Location ACT; NSW; NT; QLD; SA; TAS; VIC; WA Employment Type Ongoing (Permanent), Full-time Classification APS Level 6 - $94,563.00 and $107,713.00 plus 15.4% super (part time pro-rata) Contact Officer Sarah Cooper at Office Arrangements Hybrid; Flexible - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 05/03/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill 1 immediate position/s.Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in VIC; ACT; NSW; NT; QLD; SA; TAS; WA. About our team Chief Operating Officer | People Division | People Services | People Support Helpdesk At People Support, we're all about people! Our HR Helpdesk team is the heartbeat of our department, always ready to lend a helping hand and make sure our colleagues feel supported and valued. We're looking for a warm and enthusiastic APS 6 HR Helpdesk Supervisor to join our friendly crew. If you love making someone's day a little brighter, you're going to love it here! As an APS 6 HR Helpdesk Supervisor, you'll lead a team that are the first friendly voices our colleagues hear when they reach out with HR questions. Whether it's helping them understand their leave, answering questions about pay, or just being there to offer support, you'll be leading a team that is making a real difference. And don't worry - our amazing team will be right there to back you up and help you shine! Our ideal candidate You'll be responsible for managing the Support Connect team, managing and answering queries raised to Support Connect daily, aiming for outstanding service. Responsibilities encompass fostering the growth of other personnel, refining procedures, resolving issues, creating an extensive knowledge repository, encouraging collaboration, and furthering the strategic objectives of the People Division. You'll lead a team of 13 help desk staff. Duties and responsibilities Leads resolution of a range of complex HR enquiries, escalating where required. Manage relationships with internal and external stakeholders on a range of HR matters. Manage and maintain accurate data and records in HR systems. Demonstrate continuous improvement in complex HR matters. Lead a Human Resources team. Additional information Managerial experience and Human Resource qualification/experience are desirable. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 05/03/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application, you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role. Why you are interested in the role and what you can offer us. Any specific examples or achievements that demonstrate your ability to perform the role. Applicant response documents must be a minimum 11pt font in MS Word or PDF format, include your full name and the Requisition Number – 136370 in the document footer. Prior to preparing your response, it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Technical assistance For technical enquiries please call or email for assistance: Email: Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures; a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits, and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role. #J-18808-Ljbffr