IT Configuration Manager

Job Description

Take hold of a monster opportunity as an IT Configuration Manager in our Enabling Services team. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We're looking for an IT Configuration Manager to lead the establishment, monitoring, and continuous improvement of our IT Configuration Management practice. In this role, you'll be responsible for developing and governing standard practices, managing the Configuration Management Database (CMDB), and ensuring data quality and integrity. You'll also support key stakeholders, provide informed feedback, and contribute to the development of enterprise architecture artefacts. As an IT Configuration Manager, you'll manage the end-to-end process of Configuration Items, coordinate and participate in forums, and support the design and delivery of IT service support processes. Your strong interpersonal skills will help you build and maintain good working relationships with business stakeholders, technology partners, and vendors. If you have demonstrated experience in IT Configuration Management, competence with ServiceNow, and a customer-centric approach, we want to hear from you! Join us and be a part of a team that values continuous improvement and quality service delivery. This role is available as a 6-month max-term opportunity. About you It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you’ll tick some of the following boxes too: Demonstrated experience in an IT Configuration Management role and function within a corporate business environment. Demonstrated competence within Service Now and developing and executing continuous improvement plans. Experience and working knowledge of common services data model CSDM. Demonstrated experience in designing, implementing, and leading the IT Configuration Management practice. Strong knowledge and technical capability administrating IT Configuration Management practice on the Service Now platform, inclusive of the maintenance and administration of the CMDB, Discovery and Service Mapping. Extensive expertise and proven experience in managing IT assets, encompassing both software and hardware asset management. Strong interpersonal, both written and oral communications skills including the ability to negotiate, consult and liaise with business, technical and supplier personnel on complex and technical IT issues. Ability to develop and present reports, submissions, and recommendations for both technical and non-technical audiences. Knowledge of IT services and operations as well as the ability to take a customer-centric approach to the services that the IT Configuration Management practice facilitates. Mature understanding IT Infrastructure in a large, diverse, and complex environment. Strong problem solving and analytical skills and the ability to effectively plan, prioritise and manage multiple and competing activities to deliver IT services that meet business expectations. About us Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close midnight Sunday, 23 March 2025. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. #J-18808-Ljbffr