IT Service Manager

Job Description

Thank you for your interest in applying for a position with Catholic Schools Parramatta Diocese (CSPD). We welcome passionate individuals to share our commitment to serving children and young people in Western Sydney and the Blue Mountains. At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students and staff. Check out our current opportunities below. IT Service Manager Apply now Job no: 508000Work type: ongoing full-timeLocation: Catholic Schools Parramatta DioceseCategories: Information Technology About the opportunity: We are currently looking for an experienced IT Service Manager accountable for overseeing the strategic planning, management, and optimisation of IT services across CSPD. This role will meet the needs of the organisation through a focus on service excellence, user satisfaction and continual service improvement. Key Accountabilities: Develop and implement IT service management strategies, and lead initiatives to enhance service quality and operational efficiency Oversee the end-to-end delivery of IT Services, ensuring they are designed and managed to meet business and operational requirements Identify and implement opportunities for process optimisation and innovation to meet evolving needs and improve user satisfaction Establish and monitor performance metrics for IT services, conducting regular reviews to assess service levels, identify gaps and implement improvements Develop IT service management policies and standards to ensure compliance with organisational and regulatory requirements Lead the use of methodologies and tools for business process improvement and risk management, identifying solutions, assessing feasibility, and coordinating contingency planning Manage relationships with relevant external service providers, negotiating contracts and service-level agreements (SLAs) to support CSPD’s strategic objectives Oversee change and release management activities, ensuring IT service changes are planned, tested and implemented with minimal disruption to operations Typical experience and qualifications: Tertiary qualifications in a relevant area of IT or Business study Advanced ITILv3 or v4 certification (Intermediate or Expert) Management and leadership experience, ideally in running a service management function Stakeholder management experience in a complex organisational setting Strong negotiation, conflict management and interpersonal skills Deep experience in managing an enterprise IT Service Management platform In return: Competitive remuneration Salary packaging Parental leave Flexible work arrangements include a hybrid working model Interested? This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds. About us: At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees. Advertised: 07 Mar 2025 09:03 AUS Eastern Daylight TimeApplications close: 23 Mar 2025 23:03 AUS Eastern Daylight Time #J-18808-Ljbffr