Customer Service Specialist - ENG (Australia Market) Malaysia Customer Service 12-January-2025
Customer Service Specialist - ENG (Australia Market) Posted date 13 Jan 2025 #BeMore Do you aspire for a rewarding career... more info
January 2025 Customer Service Reception PRO
Salary:
30.00 - 60.00
Posted:
23-02-2025
Category:
Customer Service
Melbourne,
Job Description
The January 2025 Customer Service Reception PRO course is designed to equip receptionists and front desk employees with premium customer service skills to enhance your business. Course Overview This course focuses on delivering consistent customer service across face-to-face, phone, and email channels. It is tailored for employees who interact with customers regularly, including receptionists and office administration staff. The training consists of 3 x 3-hour sessions (total of 9 hours) scheduled to minimize business impact. Participants will learn and apply new habits and skills that will transform their approach to customer service. Course Fast Facts Designed for employees in receptionist roles. 3 x 3-hour sessions (9 hours total). Applicable across various industries. Training options available: public, private, online, or onsite. Delivered live by Simon Blair, a leading Customer Service trainer in Australia! Who is this course suitable for? The course is designed for frontline employees who interact with customers in person, over the phone, or via email. Typical roles include: Medical Receptionists Veterinary Receptionists Healthcare Receptionists Office/Administration Employees Personal Assistants Warehouse/Logistics Employees Course Content The course covers the following key modules: The Psychology of Customer Service How to Engage Customers How to Discover Customer Needs How to Educate & Inform Customers How to Close Customer Interactions Dealing with Difficult Customers Bringing it All Together Email & Online Chat Best Practices Training Details The course is delivered online via Zoom and can be booked for private delivery. The upcoming sessions are scheduled for: Session 1: Wednesday, 15th January 2025, 13:30 to 16:30 AEDT Session 2: Thursday, 16th January 2025, 13:30 to 16:30 AEDT Session 3: Friday, 17th January 2025, 13:30 to 16:30 AEDT Pricing: The course is priced at $548 per employee ex GST . Discounts are available for group bookings and ACXPA members. For inquiries or to book the course, please contact us. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 23-02-2025
Category: Customer Service
Melbourne,
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