Manager, Complaints Assessment (709957)

Job Description

Department of Natural Resources and Environment TasmaniaOther Statutory BodiesTasRIC Applications must be submitted by Wednesday 12 February, 2025 10:55 PM Award/Classification: Tasmanian State Service Award - General Stream Band 7 $129,302.00 to $136,089.00 per annum Employment type: Permanent, flexible, Permanent, full-time Region: South Location: Hobart The purpose of the role is to manage the systems and processes for information and intelligence collection, collation, analysis and dissemination within the Office of the Racing Integrity Commissioner in delivering the Commissioner’s functions under the Racing Regulation and Integrity Act 2024. About the role Tas RIC is a newly created office for the purposes of enforcing the Racing Regulation and Integrity Act 2024 from 1 February 2025. This role will help strengthen the integrity of racing and animal welfare in Tasmania. You’ll proactively and critically triage, assess and respond to all incoming enquiries and complaints. You’ll apply best practice case management principles and ensure compliance with the Commissioner’s complaints handling policy and procedure. Use your excellent communication skills to manage complainants’ expectations and build positive relationships with a range of internal and external stakeholders. About us The Racing Integrity Commission’s Office is tasked with: Making integrity and animal welfare standards in racing and monitoring the regulation and administration of racing. Gathering information, holding investigations, conducting inquiries, and issuing recommendations to participants in the racing industry to assure racing integrity and animal welfare meet contemporary community expectations. Promoting compliance, facilitating engagement, and cooperation in relation to racing integrity and animal welfare. Providing advice and an annual report to the Minister for Racing that will be tabled in Parliament. Hours per fortnight 73.50 hours per fortnight (minimum 58.80 hours, by negotiation). The Head of the State Service has determined that the person nominated for this role is to satisfy a pre-employment check before taking up the appointment, promotion, or transfer. The following checks are to be conducted: Crimes involving dishonesty including illegal betting or gambling Serious traffic offences Serious drug offences Crimes of violence Diploma of Government (Investigations), equivalent qualifications, or demonstrated practical experience in investigations at an equivalent level. Application Process Upload your Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties (please note that we do not require a separate statement addressing the selection criteria). Attach a copy of your current Resumé/CV. Refer to the Advice to Applicants document for further information. If you require any reasonable adjustments during the recruitment process, please let us know. Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr