Manager Operational Performance

Job Description

Parent Business Function: Digital, IT & Analytics Time Type: Full time Worker Sub-Type: Permanent Entity: Network Aviation Pty Ltd Company Description Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group. Job Description Permanent full-time position at Network Aviation (NAA), a Qantas Group airline, based at Perth Airport Fantastic leadership opportunity to drive impact and operational performance improvement Cross-functional role with high exposure across the business and operations Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a fleet of F100 and A320 jet aircraft from our base at Perth Airport and specialise in mining industry charters, regional airline services, routine and emergency freight and corporate charter flying. As the Manager Operational Performance , you will be reporting to the Head of Customer Delivery and Transformation and be responsible for driving Network Aviation’s operational performance standards. This includes leading a systematic review of on-time performance reporting, monitoring and improvement opportunities. You will be managing a team of two analysts and actively driving the analysis of all available On Time Performance (OTP) data. In conjunction with the Head of Customer Delivery and Transformation, you will also be implementing a strategic approach to the collection and analysis of data to generate new insights to help drive performance improvement and operational efficiency. A key part of this role is building strong and collaborative relationships with key internal and external stakeholders across multiple levels and functions in the business and operations. If you have experience in stakeholder management, are analytically minded, and have a desire to drive change management, this could be the role for you. You’ll have – Minimum 5 years’ experience in Operations environment (aviation and/or performance improvement experience highly desirable) Proven problem solving and analytical skills and the ability to work with complex data sets across multiple systems Able to effectively interpret data and present insights (including from incomplete data sets) to influence outcomes Experience in change management is desired, and having the ability to identify, drive and, implement operational improvements and efficiencies in partnership with other business units/stakeholders Strong stakeholder management skills and ability to work collaboratively with operational leaders Demonstrated organisational skills with the ability to work to a designated timeline Previous experience managing small teams and a proven ability to develop and coach team members to leverage data to inform insights Strong written and verbal communication skills. Forward thinking with the ability to understand the ‘big picture’ and distil trends and insights across business units and time horizons The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options. We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together. #J-18808-Ljbffr