Manager Team Identity Engineering & Operations

Job Description

Let’s create a more sociable future together At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you! Job Description Be uniquely you, come as you are Bring your passion and feel the energy Flexible location - Sydney/Melbourne/Brisbane Flexible/ Hybrid working The Manager Team Identity Engineering & Operations plays a pivotal role in overseeing the operational and engineering aspects of team identity and access management across the organisation. This role ensures the seamless execution of team member Identity & Access Management (IAM) processes, from provisioning and deprovisioning to privileged access management and compliance. The Manager Team Identity Engineering & Operations works closely with cross-functional teams to deliver secure, scalable, and user-centric solutions while aligning IAM practices with business goals and regulatory standards. In addition to managing IAM systems, the Manager leads a dedicated team, driving operational excellence and continuous improvement in the IAM domain. The Manager works closely with the Principal Identity Architect and team to ensure alignment with IAM standards, and in the future with the Manager Customer Identity Engineering & Operations to facilitate team access to customer systems. Here is a taster of what you can expect in this role: Strategic Oversight Implement the IAM strategy aligned with organisational goals. Provide input to and manage operational and engineering IAM policies, standards, and procedures. Provide input to IAM architecture, patterns, and standards to ensure scalability, security, and alignment with enterprise goals. Lead the adoption of best practices for identity governance and security, ensuring alignment with industry trends and business needs. Advocate for IAM throughout the business as a critical enabler of business objectives. Partner with Identity Architecture and Enterprise Architecture to align IAM initiatives with broader architectural frameworks and strategic direction. Operational Leadership Manage IAM operations, ensuring seamless provisioning, deprovisioning, access reviews, and privileged access management (PAM). Oversee the IAM Operations team, including offshore staff, ensuring SLA adherence for Level 1 tickets and user requests. Maintain system availability and performance across all IAM platforms. Streamline workflows and monitor KPIs to enhance operational efficiency. Collaborate with cross-functional teams to address dependencies and align on IAM-related requirements. Define and monitor operational workflows, SLAs, and KPIs to optimize service delivery. Risk Management and Compliance Identify, assess, and mitigate identity-related risks. Ensure compliance with relevant regulations and frameworks. Collaborate with audit teams to support internal and external audits. Coordinate with the Senior Manager Cyber Defence to support as required and act as the incident lead for critical IAM security events. Team Management and Collaboration Lead and mentor IAM professionals. Work closely with the Head of Identity Transformation and the Principal Identity Architect. Act as an initial point of escalation for identity-related issues. Promote cross-functional knowledge sharing to improve IAM understanding. Innovation and Continuous Improvement Stay updated on emerging IAM trends, technologies, and threats. Champion the adoption of modern IAM tools and methodologies. Evaluate and integrate third-party solutions to address evolving organisational needs. Qualifications Now let’s talk about you: Bachelor's or Master’s degree in Information Technology, Cybersecurity, or a related field. Proven experience (5+ years) in managing Identity and Access Management operations. Demonstrated leadership experience in managing IAM teams. Experience in monitoring, maintaining, and optimising IAM workflows. Proven track record of resolving IAM-related incidents. Excellent communication and collaboration abilities. Strong knowledge of security frameworks, compliance requirements, and audit practices. Hands-on experience with IAM platforms. Strong understanding of authentication mechanisms. Familiarity with identity lifecycle management and access governance principles. Experience maintaining IGA solutions at scale. Experience with monitoring and ticketing systems. Good to have Certifications such as CISSP, CIAM, or ITIL Foundation. Familiarity with PAM solutions. Experience implementing IGA solutions at scale. The benefits are good too! We offer flexible working in every sense. An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands. Monthly meeting-free days. Your health and wellbeing is our first priority. Opportunities for learning and development. At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply. Additional Information We are together creators With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. We’re serious about creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you. You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au . Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. #WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup #J-18808-Ljbffr