Marketing Support Agent Melbourne, Victoria

Job Description

Do you have the ability to handle a multitude of partnership inquiries while providing top-notch support? If you answered yes, then Easygo has the next best role for you! What's in it for you? Come join Easygo’s growing Affiliates team where you’ll be creating an instant impact from the get-go! Ticking over into 2025, Easygo has already received a large number of partnership enquiries where the primary focus for this Marketing Support Agent is to engage, respond, and maintain key relationships and potential business opportunities. Your role with us: As a Marketing Support Agent, the primary function of the role would be handling all partnership and affiliate enquiries by providing a human touch through personalised responses. You will monitor and take full ownership of this space while gaining full insight into day-to-day affiliate operations and additionally providing support where necessary. You will be reporting to an Affiliate Specialist who has been in this space for 4 years, where you will learn best practices while striving towards career progression within Easygo. Who are we? At Easygo, we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com, and Twist Gaming. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies. What you will do: Respond to all partnership emails in a timely and professional manner. Resolve all affiliate-related enquiries and answer all product-related questions. Handle day-to-day email communication and enquiries with partners. Ensure the average response time on all partnership emails is not more than 48 hours. Keep up-to-date with product information and company policies to accurately assist affiliates. What you will bring: Prior experience in a customer-facing role or support role is highly desirable. Ability to work efficiently, effectively, and independently in a fast-paced environment. Excellent verbal and written communication skills to effectively communicate with affiliates and internal teams. Proficient with Google Suite (Drive, Spreadsheets, Docs) as well as Slack and Jira. Bonus points if you also have: Sports & Gambling industry knowledge is advantageous. Cryptocurrency industry knowledge would be advantageous. Some of the perks of working for us: EAP access for you and your family. Access to over 9,000 courses across our Learning and Development Platform. Two full-time baristas who will make your daily coffee, tea, fresh juices, and smoothies for FREE! FREE daily catered breakfast! Massage Wednesdays - we get professionals to do this! Team lunches and happy hour in the office from 4pm on Fridays. Fun office environment with pool tables, table tennis, and all your favourite gaming consoles. 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level! “We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.” We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Are you currently based in Australia? * Select... Could you kindly let us know what your current visa status/work rights are? This will help us better understand your eligibility for this role * #J-18808-Ljbffr