Marketing and Ecommerce co ordinator

Job Description

Take Ownership of Digital Strategy, E-Commerce, and Customer Experience Across Three Growing Brands We are seeking a highly organized, process-driven Marketing & E-Commerce Coordinator to take charge of digital marketing, e-commerce operations, and customer experience across three dynamic businesses: Harry West Flags– Australia’s oldest continuous flag maker, producing premium flags for over 110 years. harrywestflags.com.au My Yacht– A premium supplier of yacht products and accessories for boating enthusiasts. myyacht.com.au Revolution Ropes– Experts in high-performance ropes for marine, industrial, and architectural use. revolutionropes.com.au This is a fantastic opportunity for an experienced e-commerce professional or a recent marketing graduate eager to apply and expand their skills. You will play a key role in managing Shopify websites, digital marketing campaigns, online sales, and customer service while improving the online shopping experience for all brands. If you are tech-savvy, detail-oriented, and passionate about digital marketing and e-commerce, this role offers an exciting mix of hands-on execution, strategy, and problem-solving. What You’ll Be Doing E-Commerce & Website Management Oversee the end-to-end e-commerce fulfilment process, ensuring accurate order processing and timely deliveries. Manage and update Shopify websites, including product listings, pricing, promotions, and content. Conduct weekly site audits and troubleshooting to optimise user experience and improve conversions. Monitor and manage inventory levels, coordinating with sales and production teams to ensure product availability. Handle product launches and promotions, including content creation and campaign setup. Digital Marketing & Content Strategy Execute seasonal marketing and digital strategies across social media, email, and paid ads. Plan, design, and schedule social media content for weekly posts across Instagram, Facebook, and LinkedIn. Create and optimise email campaigns, from brief to development, testing, and deployment. Use Google Analytics and Shopify reporting tools to monitor digital performance and provide insights. Collaborate with sales and production to ensure brand consistency and effective messaging. Customer Service & Client Engagement Handle customer inquiries and service emails across all brands, ensuring fast and professional responses. Manage returns, shipping queries, and stock updates, maintaining customer satisfaction and loyalty. Work closely with internal teams to address customer pain points and improve overall service experience. Performance Tracking & Process Optimization Monitor e-commerce performance metrics, identifying inefficiencies and opportunities for improvement. Track and report on conversion rates, customer engagement, and marketing effectiveness. Maintain clean and accurate data across all systems, including Shopify, inventory management, and CRM tools. Who We’re Looking For A recent marketing graduate or early-career professional passionate about digital marketing and e-commerce. Highly organized and process-driven, with excellent attention to detail and the ability to identify inefficiencies and optimise workflows. Proactive and results-focused, able to take ownership of tasks and drive initiatives forward. Strong problem-solving skills, with an ability to work independently and manage multiple priorities. Experience with Shopify, third-party logistics software, inventory management tools, and payment processing is ideal. Excellent written and verbal communication skills, with the ability to craft compelling content and engage customers. Ability to collaborate across teams, ensuring smooth coordination between marketing, sales, and production. Why Join Us? A career-building opportunity – Gain hands-on experience in e-commerce, digital marketing, and operations. A role with variety – Work across three unique brands, each with exciting markets and products. An opportunity to make an impact- This newly structured role gives you the chance to take ownership and drive results. Mentorship and professional development – Grow your skills while working closely with business leaders. Work in a beautiful waterfront location – Our office is in Kirribilli, just a short walk from Milsons Point Station. How to Apply We would love to hear from you if you are a creative, analytical, and highly motivated digital marketer looking for a long-term role with career growth. Send your resume and cover letter to Mia For further information, call02 9925 0722 Join us and help shape the future of these three thriving businesses through digital innovation. #J-18808-Ljbffr