Medical-Legal Consultant Team Leader

Job Description

“What keeps me at Shine is the constant support to better yourself in your job. I like the fact it really is a culture of empowering their staff to want to be the best in the industry."We bring true purpose, authentic people and a proven path. You bring you.The Opportunity Our Medical Law team acts for clients who have suffered catastrophic back injuries, cosmetic injuries, birth injuries, delayed diagnosis of illness and children with cerebral palsy.Due to growth within our team, we're seeking a Medical-Legal Consultant Team Leader on a full-time, permanent basis in our Brisbane CBD office.You’ll manage a team of medical-legal consultants who listen to our clients’ stories and build an understanding of their unique case to achieve the best possible outcome for them. As well as undertaking your own calls, you'll manage the team's roster and task allocation to achieve maximum client service excellence, using your initiative to troubleshoot issues arising.Want a job that provides real career progression to kick start or further advance your legal career? You'll be part of a truly connected team of authentic people who are as passionate as you are. And you’ll be visible and valued for who you are and what you bring.With compassion, connection and purpose, you’ll truly champion our clients by: Conducting initial client interviews, while building a trusting relationship. Working closely with our Medical Law team members to ensure we are delivering excellent client care. Completing one-to-one discussions and performance reviews, with support of our leadership team, driving a high-performing team. Managing the team's call roster and task allocation to achieve maximum client service excellence. Managing our client's overall experience, acting as the escalation point for our medical-legal consultant team. Partnering with our contact centre team to identify new opportunities and manage enquiries to resolution. Initiating and nurturing robust, quality relationships with clients and assisting them to gain access to local support. Proactively manage post-interview activities, such as drafting medical chronologies and supporting legal documentation. What you’ll bring To thrive in this role, you’ll have:Experience managing a small team of call centre-based professionals is essential. Demonstrated phone-based, customer service experience for clients who have experienced varying degrees of trauma. Desire to gain a working knowledge of medical terminology, medical guidelines, practices and protocols. Tenacity for complex problem-solving, and a natural curiosity to listen to clients to determine the right pathway to assistance. A commitment to truly connect with those around you and work together to deliver exceptional results for our clients. You’ll recognise and value the importance of your role in being the gateway to support our clients. The ability to work Monday - Friday, 8:15am - 5:00pm. Shine Lawyers: A place for you. It means more here. At Shine, purpose really matters. It’s our clients, who summon the courage to stand up to injustice. It’s the communities we are part of and support every day. It’s our team, who champion what’s right and make this place what it is. We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.Here are some of the things we hope you’ll love about working with us:Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow. Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. Visit to find out more and read the stories of our incredible people.Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you. Apply Now #J-18808-Ljbffr