On-Call Rostering Services Officer

Job Description

Shifts between 6:00am - 10:00am and 4:00pm - 8:00pm as well as weekend work rotating through an on-call roster. Challenging, yet rewarding permanent part time (40 hours a fortnight) role based in Orange, Bathurst or Dubbo. LiveBetter Employee Benefits include: Salary Packaging (increase your take home pay)! Access to our 24/7 employee wellbeing & safety app Supplementary Parental Leave Additional Purchase Leave Employee Referral Program Fitness Passport Service & Recognition Awards Learning and Development opportunities, with diverse career pathway options (Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits) About the Role The primary objective of the On Call Rostering Services Officer is the coordination and management of the complex staffing and client scheduling issues that fall outside of office hours. This includes shift replacement, staff and client notifications - across the various frontline service delivery functions provided by LiveBetter. This role focuses on the maintenance of the real time service delivery and the recording of time and attendance for frontline staff ensuring precise and appropriate payment of staff in compliance with the Award, legislative, rostering and organisational requirements. Key Accountabilities: Undertaking complex staffing and client scheduling across multiple platforms - inclusive of data entry (time and attendance/timesheets), unplanned leave and shift swaps. Managing records of time & attendance, processing all planned and unplanned changes to staffing arrangements within the published (live) operational rosters. Effective rostering and deployment of staff within published (live) operational roster to ensure continuity of care and client program management via completion of shift replacement procedures. Adherence to record management policies, process, and guidelines to efficiently track the flow of data within and external to the Rostering Service Unit. Interpreting and applying award conditions to ensure compliance of shift and roster data entered. Facilitating the accurate payment of wages to staff through verifying data integrity of processing functions undertaken. Provision of high-level customer service support. Respond to and appropriately manage staff queries regarding their roster. What LiveBetter needs from you: We would love to hear from you if you are an experienced, caring professional with qualifications or extensive experience in community services, health, business or administration. You will be passionate about providing services that enable our customers to remain independent and live their best lives. Key Skills and Experiences: Qualifications in Administration or Community Services and/or significant high-level experience in a similar role. Current experience within a NDIS or Community Care service industry with rostering and resolving rostering problem/issues. Demonstrated ability to understand, interpret and apply Award & Legislative requirements. Outstanding verbal and written communication skills. Strong negotiation, advocacy and networking skills. Sound ability to manage and prioritise workload in a constantly changing high volume environment. The ability to work as an active team member whilst enjoying a degree of responsibility and autonomy in your role. Demonstrated high level experience in the use of electronic client/customer information systems/rostering platforms including ability to effectively use Microsoft Office software. Sounds great? What next? To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role as outlined in the Position Description. As part of your application, it is not required that you address the selection criteria, instead we ask that you please provide a cover letter of maximum two pages that address the following targeted questions: Please provide an account of when you have been required to deliver or oversee community based or other relevant support services ensuring the smooth day to day functioning of your services. What do you feel may be the key challenges in coordinating and changing scheduled services for our clients and staff outside of business hours? Keeping in mind the above, please tell us how you will stay organised and keep on top of your priorities and workload? You will be required to undertake and pass a National Criminal Check and a pre-employment wellness check (including drug and alcohol screening). You will also be required to obtain an NDIS Worker Screening Clearance and NSW Working with Children Check. Closing date: 11:59pm, Sunday 9th March 2025Enquiries: Darren Ball - Head of Service Delivery: 0400 176 948 LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds. About LiveBetter LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. For further info about us and to see for yourself the great things that we do, you can visit: LinkedIn Facebook #J-18808-Ljbffr